SoapandHoneyltd

Unique gift ideas to make your loved ones feel special

Timperley, United Kingdom 7059 Sales On Etsy since 2015

5 out of 5 stars (802)

SoapandHoneyltd

Unique gift ideas to make your loved ones feel special

Timperley, United Kingdom | 7059 Sales

All Items

Karl Butler

Contact shop owner

Karl Butler

Announcement    UK CUSTOMERS - LAST DAY TO ORDER VARIES ACROSS OUR SHOP FOR MOST ITEMS IT IS 6PM ON THE 10TH OF DECEMBER HOWEVER PLEASE CHECK THE LISTING DESCRIPTION FOR THE ITEM YOU WOULD LIKE TO PURCHASE AS THIS WILL CONFIRM THE LAST DATE TO ORDER FOR GUARANTEED DELIVERY.

INTERNATIONAL CUSTOMERS - LAST DAY TO ORDER FOR GUARANTEED DELIVERY IS 30 NOVEMBER - THIS IS USING ROYAL MAIL GUIDELINES HOWEVER WE CAN NOT BE HELD RESPONSIBLE FOR YOUR ITEMS TIME TO CLEAR CUSTOMS IN YOUR COUNTRY AS THIS ALWAYS INCREASES AT CHRISTMAS TIME SO MAY DELAY YOUR ITEM. WE MAKE EVERY EFFORT TO ENSURE YOUR ITEM ARRIVES IN TIME - YOU CAN CHOOSE TO UPGRADE YOUR SHIPPING TO GUARANTEED 5-7 WORKING DAYS VIA DHL PLEASE POP US A MESSAGE IF YOU WISH TO DO THIS AND WE WILL GET A QUOTE FOR YOU.

Current turn around for print proof designs is 7 working days, if you need your proof quicker please contact us.

Personalised family welly prints offer. Purchase 2 x A4 prints for only £20.00 or 2 x A3 prints for only £25.00. Each family welly print purchased can have separate designs and does not have to be the same (perfect birthday gifts for friends and family throughout the year) order today http://etsy.me/2mG4dh8

Give the perfect Disney wedding gift for the future Disney bride and groom to be, with our stunning personalised Disney wedding guestbook canvas, order today http://etsy.me/2zbTgJY

Personalised family town welly mug, Every mug is a one-of-a-kind product made with love just for you. They make the perfect father's day gift, mother's day gift, birthday gift, anniversary gift, or treat for yourself? http://etsy.me/2zcE2V5

Announcement

Last updated on Dec 10, 2019

UK CUSTOMERS - LAST DAY TO ORDER VARIES ACROSS OUR SHOP FOR MOST ITEMS IT IS 6PM ON THE 10TH OF DECEMBER HOWEVER PLEASE CHECK THE LISTING DESCRIPTION FOR THE ITEM YOU WOULD LIKE TO PURCHASE AS THIS WILL CONFIRM THE LAST DATE TO ORDER FOR GUARANTEED DELIVERY.

INTERNATIONAL CUSTOMERS - LAST DAY TO ORDER FOR GUARANTEED DELIVERY IS 30 NOVEMBER - THIS IS USING ROYAL MAIL GUIDELINES HOWEVER WE CAN NOT BE HELD RESPONSIBLE FOR YOUR ITEMS TIME TO CLEAR CUSTOMS IN YOUR COUNTRY AS THIS ALWAYS INCREASES AT CHRISTMAS TIME SO MAY DELAY YOUR ITEM. WE MAKE EVERY EFFORT TO ENSURE YOUR ITEM ARRIVES IN TIME - YOU CAN CHOOSE TO UPGRADE YOUR SHIPPING TO GUARANTEED 5-7 WORKING DAYS VIA DHL PLEASE POP US A MESSAGE IF YOU WISH TO DO THIS AND WE WILL GET A QUOTE FOR YOU.

Current turn around for print proof designs is 7 working days, if you need your proof quicker please contact us.

Personalised family welly prints offer. Purchase 2 x A4 prints for only £20.00 or 2 x A3 prints for only £25.00. Each family welly print purchased can have separate designs and does not have to be the same (perfect birthday gifts for friends and family throughout the year) order today http://etsy.me/2mG4dh8

Give the perfect Disney wedding gift for the future Disney bride and groom to be, with our stunning personalised Disney wedding guestbook canvas, order today http://etsy.me/2zbTgJY

Personalised family town welly mug, Every mug is a one-of-a-kind product made with love just for you. They make the perfect father's day gift, mother's day gift, birthday gift, anniversary gift, or treat for yourself? http://etsy.me/2zcE2V5

Reviews

Average item review
5 out of 5 stars
(802)
See reviews that mention:
quality 100 shipping 117 customer service 171

About SoapandHoneyltd

Sales 7,059
On Etsy since 2015

Welcome to Soap and Honey, we love to make personalised gifts from prints to beautiful handmade gifts like mugs, makeup bags, cushions and tote bags

We are a creative design studio that loves to create beautiful personalised typography prints & stationary.

We are a creative design studio that works closely with you to present your personalised memories, words and ideas into beautiful personalised gifts from prints to handmade gifts like mugs, makeup bags, cushions tote bags and more.

Here at Soap & Honey, we are a family team with a passion for what we create. We know how special a personalised a gift can be, so we do our very best to make it that extra bit special for you and your loved ones.

We design custom prints and stationery that can be adapted to your personalised details, but we also create completely bespoke designs to suit your needs.

We are constantly developing new designs and products for all occasions so that our range includes the perfect gift for your occasion, whatever that may be, so if you can't see it - we can most definitely work with you to create it.

Shop members

  • Karl Butler

    Designer, Customer Service, Owner

  • Clare Butler

    Owner, Designer, Maker

  • Hope

    Assistant, Maker

Shop policies

Last updated on December 10, 2019
Thank you for visiting our Etsy shop. Below are a few answers to a few common questions our customers ask related to custom orders, shipping, payment, returns and general shop policies.

If you have any additional questions or need assistance, please contact us.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
RETURNS
Our policy lasts 14 days after the mail carrier has marked the package delivered to your specified shipping address. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note orders that are personalised or custom may not be returned for any reason other than a mistake made on our part. Our return policy also prohibits the return of gift cards. Any item purchased with a gift card can be returned for shop credit only.

To complete your return, we require a receipt or proof of purchase.

RETURN POSTAGE
To return your order, please include either your receipt or a written note including your order number and reason for return. You should send your order to the attention of

Returns:
Soap and Honey limited
Unit 2A022, 41 Craven Road
Altrincham
Cheshire
WA14 5HJ

You will be responsible for paying for your own postage costs for returning your item and will be responsible for safely packaging the item, as a broken return will not be accepted. Postage costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

REFUNDS
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. At this time we will also notify you of the approval or rejection of your refund and any reason for the decision.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit, debit card or original method of payment, within 5-7 business days. Please note that this timeline may be delayed if proper return materials (receipt or note) are not included in the return package.

LATE OR MISSING REFUNDS
If you haven’t received a refund, first check your bank account again in 2-3 business days. Then contact your card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us.

DEFECTIVE ITEMS
Here at Soap and Honey limited, we take great pride in the quality of our products. We are constantly revising our production techniques for goods made in house in order to ensure that we are providing our customers with the best product on the market. Likewise, we only work with the absolute best and most proven providers who maintain strict quality control standard themselves. While we strive to ensure this will never happen, if you do receive a broken or defective product, please contact us immediately. We will replace the defective item as soon as possible and will advise you as to what to do with the original product. If an item is sold out or discontinued, we will issue you store credit for the cost of the item and any shipping expenses.
Payment
We accept payments by all major credit & debit cards via Etsy or our website soapandhoney.co.uk as well as Paypal for price of mind

If you have a promo or coupon code, enter it with in the cart page, right before you check out. Simply click on the blue text located right above the item total (and below the credit card images), and enter the code. If you have any questions, contact us.

Please be advised that no proof designs or artwork will be started until payment has been sent and cleared. Once cleared please allow 7 business days for your proof design to be sent for approval.
Shipping
UK customers Christmas cut off is 630pm on the 10th of December for all of our items except Christmas stockings and Christmas eve boards these items have a cut off date of 16 December at 6pm.

International customers - Last day to order for Christmas 2019 is 30 November 2019 - Royal Mail international standard is the service we use which isn't a fully tracked service we only get an update on the tracking number once an item has been delivered or a delivery has been attempted. We can not be held responsible for your package being delayed due to customs. If you would like to upgrade your shipping to a guaranteed delivery DHL service please contact us for a quote.

All products are made to order. Please see our FAQs for our current production time.

Shipping is a third-party service. Therefore, we have no control over timely delivery, loss, or damage. Any claims of loss or damage should be made to the delivery service.
For our direct download service please use the discount code DIRECTDOWNLOAD for free shipping and allow 1-3 business days for your proof design to be sent for approval.

You will receive a shipping notification as soon as your order leaves our studio. The notification is sent to your Etsy account and email address that was placed on your order.

Once you have agreed to your proof design your finished order will be sent either the same or next working day. The file will be delivered to your Etsy email address unless specified otherwise during the time of ordering.

Your digital file will be sent as a high-resolution PDF which can then be saved onto your own computer, USB stick or external hard drive. This file can be printed either at home on high-quality paper/cardstock or alternatively, you could upload your file to a website to be printed such as hello print

However, if you would like to use a printing service such as PhotoBox or Snapfish we can alternatively provide a JPEG version, please advise when you order your product. For the JPEG image, We will need to know the largest dimensions that you will likely be printing in so that we can have the optimised.

DISPATCH TIMES
Orders will usually be sent within 14 working days. Once you have agreed to your proof designs, please allow up to 5 working days for delivery.

INTERNATIONAL ORDERS
Please allow between 7-28 working days for delivery for anywhere outside of the UK and Europe.
UK orders are delivered by Royal Mail 48.
International orders are sent International standard, which uses Royal Mail followed by the national postal service of the destination country. Please bear this in mind as some postal services can be quicker than others.

Please note all international tracking numbers begining with UH are used for our records to confirm delivery of orders and are not trackable through Royal Mail or any other international postal service.

INTERNATIONAL PRIORITY TO THE US
Please allow 3-5 working days from the date of collection by our delivery partner DHL. Tracking details will be provided to your account once the collection has been made. to track your order please follow this link https://track.dhlparcel.co.uk/

Please note that for all orders which are posted outside of the EU, there may be additional customs fees to pay depending on your countries rules.

These fees are the responsibility of the customer to pay for the delivery of the goods.
Additional policies and FAQs
Here at Soap and Honey limited, we take great pride in the quality of our products. We are constantly revising our production techniques for goods made in house in order to ensure that we are providing our customers with the best product on the market. We take every care to ensure prints leave us in perfect condition and each one package with hard backed cardboard envelopes and postal tubes but If your order arrives damaged, snap a photograph, email it over to us, and we’d be happy to replace it.

Canvases and cushions are printed by a very close printing partner and are printed out of our studio, there may be a slight delay in the production time and process in busy periods. All larger items are printed and sealed in cellophane bags and sturdy protective boxes.

If you think your order is lost in the mail, first check the tracking details. If the package is in transit, the tracking information should indicate an expected delivery date. If the tracking information indicates the package has been delivered but you have not received it, contact us so we can assess the situation further.
Privacy
This Privacy Policy describes how and when Soap and Honey limited collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information we Collect

To fulfil your order, you must provide Soap and Honey limited with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of prints, for example), if you contact us directly.

Why Soap and Honey limited need Your Information and How we Use It

Soap and Honey limited rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. we use your information to provide the services you requested and in my legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about Soap and Honey limited's customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

Soap and honey limited retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

Soap and Honey limited may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting Soap and Honey limited using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Soap and Honey limited

For purposes of EU data protection law, we Soap and Honey limited appoint, Karl Butler, the data controller of your personal information. If you have any questions or concerns, you may contact him at privacy [!at] soapandhoney.co.uk. Alternately, you may mail him at:

85 Eledercroft Road, Timperley, United Kingdom, WA15 7JE

More information

Last updated on Oct 18, 2019
Frequently asked questions
Postage & Shipping

UK orders are delivered by Royal Mail 48.

International orders are sent International standard, which uses Royal Mail. This is then followed by the national postal service of the destination country. Please keep this in mind as some postal services can be quicker than others and can take between 7-21 working days.

This listing is for an unframed print, which is protected in a cellophane sleeve, carefully wrapped and well presented to ensure a safe and pleasant delivery to you.

Important Notes

For Direct Downloads please use the code DIRECTDOWNLOAD at the checkout to remove any shipping charges.

Soap and Honey limited retain all reproduction rights and copyrights for this design.

Sale of print does not reflect the transfer of copyright.

Colours may appear different due to monitors/screens.

Please note that frames are not included in the sale, the image is for illustration purposes only.

Direct Downloads

Curious how it works?

Please enter DIRECTDOWNLOAD at the checkout.

After your purchase the listing and payment are confirmed, an email will be sent to you (from Soap and Honey) with a link to download your order once approved and confirmed. Simply download and enjoy!

Please note, no physical product will be sent in the mail. You can then print it from your home computer, local print shop, or an online print store.

The files you will receive will be sent from our Google Drive account.

JPEG in your requested size at 300 DPI.
PDF in your requested size at 300 DPI.

Current turnaround

Our current turn around for proof design to be sent is 7 working days, once approved your order will be carefully packaged and despatched.