soapopotamus' Shop Policies
Hello everyone and thanks for stopping by my shop!
If there are any questions that I haven't answered here, please feel free to ask away. I'm here to help and don't worry - this is a NO pressure shop. I will not try to hard-sell you and I do not ever treat a message from someone as an opportunity to push a sale, so please, convo away!
This is my preferred method of receiving payment and I've never had any issue with it in many years of use. :)
I do accept money order, but I will give this advice - PLEASE protect yourself! When mailing a money order, please remember that I CANNOT ship items without receiving a money order as payment FIRST, even if I thoroughly trust and believe that you sent it, if it doesn't arrive to me, I cannot be responsible for delivering your item. Money order payment is at YOUR OWN RISK.
To protect yourself in mailing a money order, you can purchase delivery confirmation or postal insurance, etc so that you can be sure it has arrived. I've had more than one customer have a MO get lost in the mail and I hate having to give them the bad news that it never turned up. :(
Also, please address it to Regina Panzeca, rather than "Soapopotamus". Thanks!
Soapopotamus soaps are made to order to ensure the most fresh, vibrant, delicious purchasing experience! So please expect a few days between ordering and shipping. Thank you!
All of my domestic shipping is packaged and shipped via USPS First Class mail. I ship roughly twice a week due to the volume of orders that I receive, and the fact that all purchases are made to order. My shipping cost reflects the cost of postage and packaging.
International orders are shipped ONCE weekly, on FRIDAY. This is due to *very* inadequate staffing at my post office which means roughly an hour wait every time I go inside to ship (which is required for international). However, if you have a time sensitive purchase, please let me know and I'll happily accommodate your needs! All international orders are shipped via USPS First Class mail and all of my shipping charges reflect the cost of postage and packaging.
Refunds and Exchanges
Because of the nature or Bath & Beauty products, I cannot accept returns. B&B items contain ingredients that are organic in nature and therefore might vary from batch to batch or be effected over time during shipping, etc, so please keep that in mind when contemplating any concerns you might have. If you do have a question or concern with your item, please don't hesitate to contact me and I'll do everything I can to iron out any wrinkles with you. :)
I have *NEVER* had a single return. I am proud of my work and aim to please!
Additional Policies and FAQs
* * * * * Goat's Milk Soap Ingredients * * * * *
Ingredients: Coconut Oil, Palm Oil, Castor Oil, Safflower Oil, Glycerine, Goat's Milk, Purified Water, Sodium Hydroxide, Sorbitol, Sorbitan Oleate, Soybean Protein and Titanium Dioxide.
If you want to order a large batch or multiple bars of any type of soap you see in my store or are searching for something special, please be in touch with me and I'll be happy to see what I can do. I do many custom orders in my other shop (littlecookie.etsy.com) and have lots of lovely feedback that I'm proud of there and I really do love to work with people, so drop me a line!
Last Updated February 3, 2011