SockHorror

Welcome to the Sock Horror Mausoleum

Blackburn, United Kingdom · 45 Sales

SockHorror

Welcome to the Sock Horror Mausoleum

Blackburn, United Kingdom 45 Sales On Etsy since 2007

0 out of 5 stars
(30)

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SockHorror

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SockHorror

Reviews

No reviews in the last year

Anonymous on Jun 25, 2010

5 out of 5 stars
Verified purchase

great idea! great for a present

Anonymous on May 8, 2010

5 out of 5 stars
Verified purchase

Great stuff! As described :) Easy transaction all round.

Anonymous on May 8, 2010

5 out of 5 stars
Verified purchase

Very cute! Cheers for the quick ship.

Anonymous on Oct 8, 2009

5 out of 5 stars
Verified purchase

SOOOO CUTE! My best friend and I LOVE our socks! We take them everywhere and we think everyone should have one!

View all 30 reviews

Shop policies

Last updated on March 11, 2011
Welcome to the Sock Horror Mausoleum.

We are pleased that you have found your way here and thrilled that you are taking the time to learn about us. We hope that you will love our designs and be excited by the land of The Doldrums.

We work very hard to make sure all our items are made to the best of our ability and strive to bring you original quality items that you will cherish over the years.

All our items are hand made in-house with love and care in our dedicated studio; free from pets and smoke and daily hustle and bustle.

Sock Horror was born in 2006, since which time we have grown from strength to strength; not only in techniques mastered and skills learned but in popularity and recognition. Etsy is just one part of our business. We have a dedicated website and participate in regular events all over the UK. Please visit our website www.SockHorror.com

We pride ourselves on being approachable and flexible. If you have any questions or requests please feel free to contact us. We are never far from the computer and will quickly reply to any message you send us. Similarly if you see something you like but want it in a different colour or to make minor changes please let us know and we’d be happy to work it out with you…..nothing is insurmountable.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Money Order
  • Check
Payment
My preferred option is Paypal. You do not need to have an account with paypal to use their service as they accept all major credit cards; however I appreciate that this may not be ideal for everyone, so I will accept cheques and postal orders (bank drafts) on the condition that you let me know before hand and inform me when payment is due.

If I have not received payment within 3 days I will write to you to try to find out what the delay may be. If after 7 days payment has still not been received and we have not come to some mutual arrangement I will treat the transaction as none payment and continue with the procedure as laid out by Etsy (please read their terms and conditions).

CANCELLATIONS:
Any buyer has the statutory right to cancel an order provided written notice of cancellation is received within 7 days. If payment has been received and the items have NOT been dispatched a full immediate refund will be made. If the items have already been posted it is the buyers’ responsibility to return the items in their original condition within 14 days in order to receive their refund.
Shipping
Shipping is calculated on weight and size of the item as determined from the Royal Mail website and will be first class within the UK and Airmail internationally. There is a discount shipping rate applied to subsequent items bought in any particular order.

All orders (unless otherwise stated in the item description) are shipped the following morning after payment has been received. This means that orders traveling within the UK can be expected to arrive within 1-2 working days; orders within Europe should take 3-5 working days and all other orders between 5-7 working days. These delivery times are taken directly from the Royal Mail website and based upon first class and airmail delivery.

I will email you when your items have been posted to give you an indication of when to expect receipt of them. The majority of packages find their destination within 2 weeks; those that do not are generally subject to hold ups at customs and are therefore out of our control.

If you would like next day delivery or require additional insurance please contact me and I would be happy to oblige.

Please always check that your PayPal address is the same as your Etsy address. I use the PayPal receipt as my point of reference so will use this address by default.
Refunds and Exchanges
We want you to be delighted every time you shop with us but we understand that sometimes your purchase may not be suitable.

We are happy to offer a refund or exchange on any item returned to us in perfect condition within 14 days of receipt of order with proof of purchase. Unfortunately however, we cannot offer a refund or exchange on commissioned items.

If you wish to return your items please contact us first.

If you chose to exchange for another item please check the website www.sockhorror.com for availability.

Don’t forget – refunds can only be given to the original payer so if you decide to refund a gift we can’t stop the payer knowing.

Please inspect your items as soon as you receive them. If they are damaged please notify me immediately to arrange return of the items and a full refund. If damage is found to be due to the buyer’s fault no refund will be given.
Additional policies and FAQs
FEEDBACK

Feedback is an important part of the Etsy transaction and invaluable to both the buyer and the seller. I do not believe it should be used as a tool to guard against less than glowing comments; therefore I leave feedback for the buyer as soon as their part of the deal is complete and payment has been received. This leaves you free to make honest comments about the items you have purchased and the service you have received. The one thing I ask is that if you are not happy with your items that you contact me before leaving feedback so that we might find a suitable solution to the problem.

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ARE SOCK HORRORS CHILD FRIENDLY?

All our materials are certified suitable for toys and meet fire safety standards.
We have a series of in-house tests that comply with British and international safety standards, however Sock Horrors are not intended for under 14's.

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I WANT TO SEND MY PURCHASE TO AN ALTERNATIVE ADDRESS AS A GIFT. IS THIS POSSIBLE AND DO YOU GIFT WRAP?

I am happy to gift wrap your items and send them to an alternative address, I will even include a personal message if desired. Please contact me with your chosen address and I will amend the delivery charges if required. I will not charge you for gift wrapping. I will also not include a receipt in the package (unless you request me to do so) but I will email you with the receipt for your future reference.

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ALCHEMY, CUSTOM ORDERS AND COMMISIONS

I love doing custom orders and a surprising array of ideas and themes can be incorporated; hair and eye colour, tattoos and accessories, items and props. Nothing is too wild or beyond our means with careful planning.

Please contact me with detailed requirements and I will be happy to discuss the possibilities with you.

Please be aware however that once an order has been placed for a commissioned item it cannot be cancelled or returned. Please make sure that you want the item before placing the order and I will work closely with you and endeavour to make sure the item fits your specification.

If I have all the necessary materials to hand your order will be completed within 2 weeks. If you have a tighter deadline please let me know and I will endeavour to meet it.

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WHOLSESALE AND CONSIGNMENT OPPORTUNITIES

Sock Horror is open to wholesale and consignment opportunities.

We do have a trade catalogue. Please contact me if you are interested in stocking Sock Horror.

Consignment opportunities are only possible in the UK and are assessed on an individual basis. Please contact me for details