sockmonkeystudio

Sock Monkey Studio by OMG {Oh My Gluestick}

52 Sales

sockmonkeystudio

Sock Monkey Studio by OMG {Oh My Gluestick}

52 Sales On Etsy since 2010

0 out of 5 stars
(15)

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sockmonkeystudio

Reviews

No reviews in the last year

Anonymous on Dec 28, 2010

5 out of 5 stars

HOW DO i GET THE CIRCLES NOW?

Anonymous on Nov 16, 2010

5 out of 5 stars
View all 15 reviews

Shop policies

Last updated on February 21, 2011
Welcome to Sock Monkey Studio where sock monkey party items are designed, handmade {in a smoke free enviroinment}, and sold.

Please enjoy your visit to my shop and I hope that you find everything you need and more! Please feel free to contact me with any special requests. I LOVE custom orders and am happy to accomodate!

Tommie
ohmygluestick{at}yahoo{dot}com

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Please make payment through via PayPal.

If paying by e-check through PayPal I will wait until your check clears before shipping your products.

Please make payments within 72 hours. Orders can not be shipped until payment has been received.
Shipping
I use First Class Mail through USPS. My shipping charges include shipping and handling, packaging, delivery confirmation, post office runs, etc. If you would like faster service, or insurance please contact me for an updated invoice before making a payment. I am not responsible for damages incurred by delivery carrier, so if you are concerned please do not hesitate to ask for insurance.

*The cake toppers are wrapped to an extreme to prevent damage during shipping and should be open with care to prevent breakage.

My products are made to order because most are custom pieces or require personalization and other changes.

Made to order items that need to be shipped take 5-7 business days to make and will then be shipped after completion and payment confirmation.

Large orders can take up to 2 weeks to complete, so please make sure you have enough time before your party when you order. I will only rush an order when the fee is in place.

***RUSH ORDERS***
I am happy to accommodate rush orders, but please contact me BEFORE YOU ORDER to let me know your needs and to make sure I am not booked for that time period. Orders with a turnaround time of 3 business days or less (3 days from payment to shipment) require a 40% rush fee.

I will always communicate with you to let you know when an item has shipped and often send updates {when I can} before then to let you know where your order is in regards to completion. I like to send along photographs {when I can} to give you a glimpse at your item.

Note: "When I can" - While I'd love to chat with you every day, I am not able to give you a daily update to let you know the status of your order. I am busy filling orders and catering to my demanding clients {my children =)} who require lots of my time as well. When I am ready to ship, you will definately hear from me and I love leaving you amazing feedback!
Refunds and Exchanges
I take great pride in my work and spend a lot of time on the pieces I make. This is time away from my kids, so I make it count. If you don't feel completely satisfied with your experience with Sock Monkey Studio, please let me know immediately so that I can work to correct the problem and earn your positive feedback. I want every customer to be a happy customer!

*If you are not satisfied with the item you received {only non custom items}, please contact me within 3 business days of your receipt of purchase to arrange for a refund or exchange.

Items must be received in the original condition with original packaging or no refund will be given. The buyer is responsible for all shipping charges unless I shipped an incorrect or defective item (though damages during shipping or incurred by the recipient do not qualify.)

*The cake toppers are wrapped to an extreme to prevent damage during shipping and should be open with care to prevent breakage.

*Please note that custom & personalized pieces will not be refunded and may not be exchanged as these are specifically made just for you to suit your needs. I work very hard to meet those needs, so please let me know if there is a problem.
Additional policies and FAQs
FREQUENTLY ASKED QUESTIONS
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Q: I need 15 invitations, 2 sheets of stickers, and 18 cupcake toppers. How do I order? -OR- Etsy says you only have 1 sheet of these stickers in stock. Can I get more?

I can make all of the items in my shop in any quantity. Please contact me for a custom listing that contains all the items you need - I'd be happy to set one up for you!

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Q: Where can I print everything?

Why almost anywhere! Use your own printer at home or visit Wallgreens, CVS, Target, Walmart, or Kinko's to name a few. If you'd rather online, I like KodakGallery, Shutterfly, Snapfish, and VistaPrint.
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Q: Can I change the wording? Can I change the colors?

Yes! I am happy to modify my designs to suit your needs.

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Q: There's an invitation that I like but I don't see a sticker that matches. Can I have stickers made?

Absolutely! Just convo me through Etsy or email me at ohmygluestick [at] yahoo {dot} com to let me know what you need.

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Q: How fast can you get my order to me?

Depending on the size and complexity of your order, I require 5-7 days to complete before shipping. For large orders, it can take up to two weeks. Digital items can be sent within 1-2 business days. Please keep in mind that most of my items are hand made and assembled. To ensure quality, this takes time.

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Q: My party is this weekend. Can I get my order in time?

I do my best to accommodate all rush orders! Please contact me BEFORE YOU ORDER to let me know your needs and to make sure I have time to get it done. If need be, I can ship via Priority Mail or FedEx to ensure timely delivery (any expedited shipping charges are to be paid by the buyer). Orders with a turnaround time of 3 days or less (3 days from payment to shipment) require a 40% rush fee.

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Q: What do you need from me so you can complete my digital order?

1. The text that you would like to have on your items.
2. The size of your invitation etc.
3. Your photograph, if applicable.
4. Any special design requests.

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Q: Where should I send my photo?

Please email it to ohmygluestick [at] yahoo {dot} com.

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Q: What size photo do you need?

The bigger the better! Images used for printing need to be 300 DPI at their printed size for optimum print quality. If you are unsure of whether your photo is large enough to use, I can take a look and let you know.

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Q: Can my photo be black and white? Can you crop it? Can it be retouched?

Absolutely! I love converting images to black and white and will retouch them as needed for the best possible finished product.


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Q: Can you make this version of that or the other in this specific color?

It never hurts to ask. My capabilities are not limited to the items shown in my shop. However, I will never use a copywritten image or image from a fellow Etsy seller to create your custom order. All orders are created and designed by me from scratch.

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Q: Will these bows stay in baby fine hair?

My bows are made with magnets to ensure an extra gripping power in baby fine hair. My daughter has been wearing hers since she was 6 months old and had only whisps of hair.

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Q: How do I clean the bows?

Hand wash in warm water with mild soap. While the bows are made to last and have withstood accidental washings in the machine, they still may not stand up to the toughest kiddo. They are for adornment and should never be allowed to be in your kiddo's mouth.

Any other questions? Please convo me through Etsy or email me at ohmygluestick [at] yahoo {dot} com.