Accepted payment methods
Returns and exchanges
We want to make sure you are pleased with your purchase. If you are not satisfied with your purchase, contact us first. All returns will be handled on a case by case basis. In general, these are vintage pieces and are sold in as is condition and all sales are considered final. We do our best to describe all items as they are found with condition and approximate age determined. The photos are considered part of the description. If an item description was SUBSTANTIALLY INACCURATE (ie broken, wrong color such as green not red), we will gladly refund your purchase less shipping. NO REFUNDS OR CREDIT FOR BUYERS REMORSE or for monitor color variations or size which is given in the description. Should a buyer return an item without consent/approval from the seller or for any of the reasons stated regarding buyers remorse, there will be a 25% restocking fee.
Should a return be granted for an inaccurate description, the piece must be returned in the original condition and packaging sent, insured, POSTMARKED within 2 days after receiving the package in the mail and contacting us...NO exceptions. Buyer pays for all shipping costs. What may appear as normal wear to us may be significant to you.
We are happy to answer any and all questions you may have as well as sending additional photos.
RESERVE ~ We will put a RESERVE on an item for 24 HOURS only!
LAYAWAY ~ We also have a LAYAWAY plan for items over $100 should you need that option. We offer a 45 day term with a minimum 25% non refundable deposit. Let us know your payment options and we will create a listing for you. To purchase via layaway and pay via Paypal, click to buy the item and upon checkout, click money order as the payment option. We will then invoice you through Paypal for the 25% non refundable deposit which is due within 24 hours and set up further payments with you. By completing the checkout process, you agree to all the terms associated with the layaway plan which includes completing payments in 45 days. Failure to complete all payments or backing out on the layaway will result in loss of your initial deposit. No returns or exchanges on layaway items. No layaway on sale items.
Packages over 13 ounces will be shipped via USPS Priority Mail using the most cost effective packaging and safest packaging methods. We gladly combine items whenever possible to reduce shipping costs and to reduce use of resources. YES! We will recycle boxes in order to ship to you...so that gorgeous Victorian Cameo you purchased may arrive in a West Bend Steam Iron Box...we're always trying to reduce, reuse & recycle.
INSURANCE IS EXTRA and YOUR OPTION. We strongly recommend taking insurance. If an item arrives broken and not insured, it becomes the property of the purchaser. Please notify us if you want your packaged insured.
Items that are abnormally large will be "shopped" for best shipping rate via USPS Parcel Post, UPS Ground & FedEx Ground.
INTERNATIONAL SHIPPING** ~ Import duties, taxes, and related charges are not included in the price. These charges, whatever they may be, are the RESPONSIBILITY OF THE BUYER. International packages that are refused at the point of delivery will not be refunded. All packages are shipped by First Class International which does not include insurance or a tracking number.
EXPEDITED SHIPPING ~ If you would like a different form of shipping, please contact us so we can discuss the options and various pricing.
** By purchasing, the buyer further agrees that laws governing the European Economic Community shopping rights DO NOT apply to their order.**
Additional policies and FAQs
**Please note: Antique/Vintage Glass/Art Glass will sometimes, but rarely, contain air bubbles, surface scratches, cooling/straw marks or lines during the manufacturing process, including chips to the pontil. We will mention anything that we feel to be objectionable or excessive, in addition to any damage of note.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the shop, which includes photos and descriptions, without express written permission by us. All content and images are the property of sodear2myheart©2016 SoDear2MyHeart rights reserved and copyrighted. No other party may attempt to use content or images without permission.
SoDear2MyHeart has used its best efforts to inspect the item(s) for sale and create descriptions and furnish photographs that fairly and adequately depict the type, condition and image of the goods at the time of sale. SoDear2MyHeart makes no express or implied warranties or representations regarding the condition or suitability of the goods and to the extent allowed by law, specifically disclaims any express or implied warranties, including but not limited to any warranty of merchantability or fitness for purpose.
Consignment Merchandise: SoDear2MyHeart is not the owner or seller of these goods, but merely a bailee acting on behalf of the seller to facilitate the sale of the goods by holding the goods until such time as a sale is completed and the goods are shipped to the buyer.
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