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soewnearth's Shop Announcement

Visit me at http://soewnearth.blogspot.com/

soewnearth's Shop Policies

Welcome

Soewn Earth is all about producing beautiful handmade pieces that have as small an environmental impact as possible.

Payment

I accept PayPal.

Items will be shipped once payment has cleared

CONFIRMATION OF SHIPPING I will send you an email letting you know the postage date, on the same day as posting your goods.

Shipping

Shipping
Items are posted out twice a week on Monday and Wednesday, unless otherwise stated, please contact me if you have any questions.

I ship by airmail and take the time and effort in packaging and securing your purchase in sturdy packs. I offer a discounted rate with the shipping costs, but this does not include a tracking number. From Australia Post ( http://www1.auspost.com.au/download/ms160.pdf ) the only way to track an item is to pay for Registered International postage at $20.50AU - if you would like this service, please contact me before purchasing.

Refunds and Exchanges

Refunds and Exchanges
Within 14 days of receiving, please contact me via Etsy Convo and we will discuss your specific situation.

Refunds - no refunds are available, exchange only.

Exchanges (change of mind) - if change of mind occurs within 14 days of receiving item, the original item must be returned to me in bought condition (tags attached, not worn, not damaged) and the postage back to seller needs to be paid by the customer, the exchanged item posted back to the customer will be paid by the seller - in turn, this cancels out the postage costs. Any differences in dollar value of the item exchange will need to be paid by the customer - exchanges for original dollar value only. (Excluding Earrings - due to Health & Safety reasons, earrings are non-returnable/non-refundable.)

My ultimate aim is to keep all my customers happy so please ask as many questions about item listings as you need!

Additional Policies and FAQs

Please keep in mind that Soewn Earth creations are all handmade and crafted with love, so treat them kindly and with the utmost care and delicate hands! But most importantly - enjoy them!

Last Updated February 6, 2011