SOFFITTA

Handmade Masquerade Masks And Costume Accessories

Izmir, Turkey · 1266 Sales

SOFFITTA

Handmade Masquerade Masks And Costume Accessories

Izmir, Turkey 1266 Sales On Etsy since 2013

5 out of 5 stars
(178)

Announcement   Handmade Venetian style masquerade masks for Halloween costumes, parties, weddings, masquerade balls or proms. Worldwide delivery within 3-5 business days with online tracking for "Ready To Ship" items. Processing time can be longer for "Made To Order" items; please see listing details.

Announcement

Last updated on Apr 16, 2016

Handmade Venetian style masquerade masks for Halloween costumes, parties, weddings, masquerade balls or proms. Worldwide delivery within 3-5 business days with online tracking for "Ready To Ship" items. Processing time can be longer for "Made To Order" items; please see listing details.

Sinem Aygan

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Sinem Aygan

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About

Soffitta

"Soffitta" means "attic" in Italian. But it's also a theatre term in many languages; expressing the ceiling where stage curtains hang from. I chose this name for my shop because it references to my stage and costume design specialty and also Italian heritage of artisan mask making.

I've always had an interest in Venetian masks since my childhood. So after many different professional experiences on visual art and commercial design, decided to share my creations on Etsy.

All masks on Soffitta are handcrafted by myself; there are no partners or assistants. Finishing a mask may take up to two or three days. It's a long process compared to mass production but with this way I can keep all these creations one of a kind. After decoration every mask gets its own character. And creating a unique masquerade mask makes me happy a lot. I hope you enjoy them too and choose one of them for a special event of your life.

Around the web

Shop members

  • Sinem Aygan

    Owner, Maker, Designer

    I'm a stage and costume designer from Izmir, Turkey. Love to search for new textures, materials and techniques. While I'm searching, some masquerade masks are appearing and taking their place on Soffitta to wait for their new companions.

Shop policies

Last updated on March 29, 2018

Accepted payment methods

Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
I guarantee to present clear and explaining photos of the item, secure packaging and quality control before shipping. On any problem, please message first, then I will try to solve it. In case of returning request within three days after delivery date, you will be able to get the payment back when item got back to me in undamaged and unused condition. Otherwise unfortunately I can't take any item back, because masks are kind of products worn on face and a worn item wouldn't be usable again for someone else. Shipping costs are unrefundable unless incorrect shipping caused by me. In case of damaged item during shipping, clear photos of the damage are necessary.
Payment
Please feel free to contact for any question.
Shipping
Processing time starts after payment's cleared.

If you buy a "Ready To Ship" item, your order will be shipped with DHL/UPS on following business day after purchase. Tracking number will be included in shipment notification email. Since I use an express service delivery takes 3-5 business days depending on destination. Please check tracking page once a day before delivery for noticing early any possible problem while your package in transit.

Processing time can be longer for "Made To Order" items. For this info please see listing details.

Delivery will be made by signature so if there is not anyone at the address when courier arrived, they will not leave the package at your door. In this case you will see this note on tracking page: "Delivery attempted, recipient not home" If this happens you can simply call DHL call center and arrange another visit by them.

Sometimes courier needs some clarification about the address and notes that: "Address information is needed, contact DHL" as tracking status. This doesn't mean that your address is written wrong, it just means that you need to tell them -for example- "this number is for my apartment and that one is for building" or "that E is for East" etc. You can fix it simply by calling DHL too.

Please include your contact number while placing your order. It will make easier to contact you for DHL / UPS and prevent any possible delays on shipment date.

Also you can always feel free to message me if you need any assistance for delivery.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

- Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

- Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
· as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
· if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
· as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

- Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

· Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
· Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
· Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
· Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

- Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 4 years.

- Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.

- Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

· Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
· Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
· Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
· Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

- How to Contact Me

For purposes of EU data protection law, I, SINEM AYGAN, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy messaging system. I will respond as soon as possible. Alternately, you may email me at: soffittadesign [!at] gmail.com