sofiainvitations' Shop Policies
Thanks for visiting my shop! If you have any questions about my items, please contact me! I love working individually with brides and grooms to help make the vision for their wedding come to life. Any of my shop items can be altered to suit your taste and needs. I can also make all other stationery items: escort cards, thank you cards, wedding programs, etc.
-For sample orders: I will mail your item to you within 3 business days of receiving your payment.
-For custom orders: as soon as I receive your deposit, I begin creating proofs for your design. I can email you up to 3 proofs. Once the final proof is approved by you, final payment is due, and your order will go into production.
-Digitally printed orders take up to 2 weeks to be mailed.
-Letterpress orders take up to 3 weeks to be mailed.
-Laser cut orders take up to 3 weeks to be mailed.
-I ship via 3 day USPS to United States customers. I provide a tracking number for all orders (except samples). Most orders cost $13-$20 to ship.
-International orders are welcome, but they take more time to ship....usually 5 to 8 business days. Most international orders cost $45 to ship.
-Please note: Customers in foreign countries may also be required to pay an import tax (depends on the policies in your country).
Refunds and Exchanges
-Refunds are not accepted for any designs in which you approved the final proof, unless there was a printer error ("printer error" meaning SPELLING error after you approve the proof, and if for any reason it is spelled incorrectly on your item AFTER you approve the proof).
-I require my customers that want letterpress invitations to sign a contract. This contract makes it clear that the customer understands the handmade nature of letterpress printing.
-Letterpress printing is handmade in nature. It is a fine art form. You will see changes from piece to piece...possibly in the shade and deepness of the color being printed.
-Laser cutting has it's own unique properties. When things are laser cut (wood, paper, or anything else) there will be charring. This is the nature of laser cutting and cannot be avoided.
- We cannot guarantee colors or papers will match exactly from one method compared to another (laser cutting to letterpress to digital).
..........Buy purchasing any of our products, you are indicating that you understand the above statements. Refunds cannot be given in regards to any of the terms listed above.
Additional Policies and FAQs
-I am happy to receive custom orders! I have created designs for customers across the world.
-If you live near me (in Greenville, South Carolina) I am happy to meet with you in person to discuss your order.
Last Updated April 13, 2015