Announcement   Welcome to Soft Tear - wool felt dolls, needle felted home decors, needlecraft hair accessories, floral arrangements, wedding bouquet decorations and wool felt ornaments are all made with love.

❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤



❤ GENERAL INFORMATION ❤

+ WOOL FELTS ITEMS - ALL are needle felted by hand and made-to-order

+ ORIGIN - HONG KONG in Asia

+ SHIPPING PROVIDER - Internationally via HongkongPost.

+ TURNAROUND TIME - about 1-2 weeks upon payment confirmed

+ SHIPPING TIME - about 2-4 weeks. 
5-7 weeks if there are delays, depending on seasons and customs in the destination

+ SHIPPING ADDRESS - ship to the address provided at ETSY checkout

+ TRACKING NUMBER - unavailable for Standard Shipping



❤ SHIPPING UPDRADE ❤

+ Registered Mail & Express Mail Service (EMS) - please convo me on the pricing and shipping time



❤ MORE... ❤

+ All items vary slightly from the picture shown because all items are made to order and are needle felted by hand. They are all unique. I believe that's the reason you shop @ Etsy too!

For more DETAILS, please kindly visit the SHOP POLICIES: http://www.etsy.com/shop/SoftTear/policy

Announcement

Last updated on Aug 6, 2018

Welcome to Soft Tear - wool felt dolls, needle felted home decors, needlecraft hair accessories, floral arrangements, wedding bouquet decorations and wool felt ornaments are all made with love.

❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤



❤ GENERAL INFORMATION ❤

+ WOOL FELTS ITEMS - ALL are needle felted by hand and made-to-order

+ ORIGIN - HONG KONG in Asia

+ SHIPPING PROVIDER - Internationally via HongkongPost.

+ TURNAROUND TIME - about 1-2 weeks upon payment confirmed

+ SHIPPING TIME - about 2-4 weeks. 
5-7 weeks if there are delays, depending on seasons and customs in the destination

+ SHIPPING ADDRESS - ship to the address provided at ETSY checkout

+ TRACKING NUMBER - unavailable for Standard Shipping



❤ SHIPPING UPDRADE ❤

+ Registered Mail & Express Mail Service (EMS) - please convo me on the pricing and shipping time



❤ MORE... ❤

+ All items vary slightly from the picture shown because all items are made to order and are needle felted by hand. They are all unique. I believe that's the reason you shop @ Etsy too!

For more DETAILS, please kindly visit the SHOP POLICIES: http://www.etsy.com/shop/SoftTear/policy

Keris Wan

Contact shop owner

Keris Wan

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About

Your story in one sentence.

How did you start your shop? How does it all work?

Shop members

  • Keris LW

    Owner, Maker, Designer, Curator, Photographer, Packaging Worker

    Hi, I am Keris living in Hong Kong. I love to make every little cute thing with my LOVE. I believe that my LOVE inside my every little cute thing will be passed to you. LOVE is all around. Love it, feel it~

Shop policies

Last updated on August 6, 2018
Welcome to Soft Tear - wool felt dolls, needle felted home decors, needlecraft hair accessories, floral arrangements, wedding bouquet decorations and wool felt ornaments are all made with love.

❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤ ~ ❤



❤ GENERAL INFORMATION ❤

+ WOOL FELTS ITEMS - ALL are needle felted by hand and made-to-order

+ ORIGIN - HONG KONG in Asia

+ SHIPPING PROVIDER - Internationally via HongkongPost.

+ TURNAROUND TIME - about 1-2 weeks upon payment confirmed

+ SHIPPING TIME - about 2-4 weeks. 
5-7 weeks if there are delays, depending on seasons and customs in the destination

+ SHIPPING ADDRESS - ship to the address provided at ETSY checkout

+ TRACKING NUMBER - unavailable for Standard Shipping



❤ SHIPPING UPDRADE ❤

+ Registered Mail & Express Mail Service (EMS) - please convo me on the pricing and shipping time



❤ MORE... ❤

+ All items vary slightly from the picture shown because all items are made to order and are needle felted by hand. They are all unique. I believe that's the reason you shop @ Etsy too!

For more DETAILS, please kindly visit the SHOP POLICIES: http://www.etsy.com/shop/SoftTear/policy

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
❤ CANCELLATION ❤
1. Order on LISTING ITEMS in my Store - Cancellation of order could ONLY be made before order is shipped.
2. Order on CUSTOM ITEMS - Cancellation of order could ONLY be made before items are made.
+ FULL refund of both the purchase price and shipping cost could be issued for cancellation of order. Please kindly convo me for a return or exchange.

❤ RETURN OR EXCHANGE❤
1. LISTING ITEMS - Returns for refund of the purchase price or exchanges could be made ONLY if items are unwrapped/unused in original packing or packages are rejected by your countries. Shipping charge is non-refunable. Moreover, customers are responsible for any necessary costs and shipping costs for the returns and exchanges.
Please kindly convo/email me for a return or exchange.
2. CUSTOM ITEMS - Returns for refund of exchanges are NOT accepted.
3. TAX / CUSTOMS / OTHER FEES - Refund on issues involving tax / customs / other fees are NOT accepted

❤ SHIPPING DELAYS / LOSS ❤
There might be delays due to the customs, postal transits, weathers and seasons in your country. Please check the shipping address for your order first. If the shipping is correct, please contact your local post office, postage customer service centre, or custom office in your country to get further information first. If there is still any problems, please feel free to convo me.

❤ MORE... ❤
If you are not happy with the purchase, please convo me to share your concerns with me and we strive to find out solutions together. What I love to see is you really love the item from me.

I do try my very best to describe each item with pictures and details. Please accept all items vary slightly from the picture shown because all items are made to order and are needle felted by hand. They are all unique. I believe that's the reason you shop @ Etsy too! :)

Anyhow, free to convo me if you have any problems.
Payment
❤ METHOD ❤
I accept PayPal. You can still pay using Credit Card via PayPal.

❤ DEADLINE ❤
Payment is expected within 3 days of purchase. If you need an extension, please convo me. If not, the order will be canceled.
Shipping
❤ GENERAL INFORMATION ❤
+ ORIGIN - Hong Kong
+ SHIPPING PROVIDER - Internationally via HongkongPost.
+ TURNAROUND TIME - about 1-2 weeks upon payment confirmed
+ SHIPPING TIME - about 2-4 weeks, depending on seasons and customs in the destination. It may take 5-7 weeks to arrive if there are delays.
+ INSURNACE - unavailable for Standard Shipping.
+ TRACKING NUMBER - unavailable for Standard Shipping

❤ SHIPPING ADDRESS ❤
All orders will be shipped to the address provided at ETSY checkout.

❤ SHIPPING UPDRADE ❤
1. Registered Mail & Express Mail Service (EMS) - please convo me on the pricing and shipping time
+ SIGNATURE - needed
+ TRACKING NUMBER - provided
+ ONLINE TRACKING - delivery status of registered mail/parcels sent overseas is available for selected destinations. For some destinations, tracking information is only available up to departure from Hong Kong. Please note most of the tracking websites serve EMS but not Registered Mail. More information on the destinations : http://bythekeris.blogspot.hk/2015/03/shipping-online-mail-tracking.html

❤ Countries Ship with EMS ONLY ❤
Chad, Congo(Dem. Rep. of the), Crimea, North Korea, Liberia, Papua New Guinea, Sevastopol, Sierra Leone

❤ Countries that ALL Postal Services Suspended ❤
Angola, Bosnia and Herzegovina(Rep. of), Libya, Sao Tome & Principe(Rep. of), Seychelles, Somali Democratic Republic, Sudan (Republic of), Syrian Arab Republic, Ukraine

❤ SHIPPING DELAYS / LOSS ❤
There might be delays due to the customs, postal transits, weathers and seasons in your countries. Please note that I could not be responsible for any shipping delays or loss once the purchase is shipped. Contact your local post office, postage customer service centre, or custom in your country to get further information first. If there is still any problems, please feel free to convo me. :)

❤ INSURNACE ❤
If you would like insurance on the order, please kindly convo me beforehand and discuss.
Additional policies and FAQs
❤ TAX / CUSTOMS / OTHER FEES ❤
CUSTOMERS are responsible for any estimates such as import taxes, customs, duties, other fees, etc. in your respective countries. These estimates are applied to you by your country once order arrives your country. The Item Cost and the Shipping Cost you have paid for your order DO NOT include these estimates. Therefore, please kindly consult the corresponding parties such as customs office in your country to get the information needed.
WE are NOT responsible for any estimates such as import taxes, customs, duties, other fees, etc. in your respective countries.
Returns or refunds will NOT be accepted due to all the mentioned.

❤ CUSTOM ORDER ❤
Custom Orders are welcome. Please convo/email me.

Have a wonderful day!