SolanaKaiDesigns

Number one policy: I want you to be completely satisfied with your purchase! If for some reason you are not, please contact me within 72 hours of receipt of purchase.

Returns/Exchanges/Refunds are handled on individual basis. However, I cannot accept returns or offer refunds on custom jewelry.

Once we have discussed and agreed upon your reason for returning an item you will be responsible for paying return postage. Any refund will be based on the item being returned in the same condition it was sent to you. I cannot resell a pair of earrings without replacing the ear wires due to health reasons and it is also the law. Therefore, I will subtract $3 from the sales price of any returned earrings. For all items, you will only be refunded for the price of the item (less the cost of ear wires, if applicable), not shipping.

Once a return has been authorized, your item must be postmarked back to me within 10 business days and must include a tracking number. Insurance is recommended.

If an item has been damaged due to USPS negligence it is your responsibility to contact the post office and work it out with them, as required by the USPS.

Thank you!

I accept Paypal and credit card payments through Etsy's Direct Checkout. I also accept Etsy Gift Cards.

You do not need a PayPal Account to pay for your items through PayPal. You can select the PayPal Option during checkout and once you submit your order, select 'Pay Now'. Scroll down and you will see the option to pay with a credit or debit card WITHOUT having to sign up for a PayPal account. For more information please read this link: https://www.etsy.com/help/article/361

I will accept cancellations in the first 24 hours IF the item has not yet been shipped!

All items are sent with either a Solana Kai Designs tag or earring card, wrapped in colorful tissue paper, and placed in a complimentary decorative organza drawstring bag. Items are then wrapped in bubble wrap, if necessary, and placed in either a bubble wrap envelope or a corrugated cardboard box with bubble wrap or packing peanuts, depending on the size and shape of the order.

All items are shipped within the US by USPS First Class Mail with the option to upgrade to Priority Mail. I will send you a a tracking number once your item has been shipped. Most items are shipped within 1-2 business days after payment has been received.

If you would like to add insurance, please do so at checkout.

I ship to the address you have on file with Etsy at the time of checkout so please make sure it is accurate. If your package is returned to me because you have listed the wrong address, you will need to pay for the shipping cost to have it re-sent.

International shipping:
I have set rates to several countries but will ship anywhere in the world via First Class International Mail, if it is available. If you do not see your country listed, please message me and I will look into the cost in your particular country. For all countries: Customs, VAT taxes and duty fees are the responsibility of the buyer. These are not included in your shipping cost. Please be aware that shipping times to your country can take several weeks.

I, Barbara Len, am the data-controller of your personal information as it relates to my shop. Solana Kai Designs.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Etsy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for seven years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You may contact me at solanakaidesigns [!at] gmail.com.

If you have any concerns about your personal data, please contact Etsy.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay using Etsy Payments, your personal data is protected by Etsy's Privacy Policy.

There is a link to Etsy's Privacy Policy at the foot of the page.