SoLuvli

Wedding Cake toppers, decorations and accessories

Glasgow, United Kingdom · 2249 Sales

SoLuvli

Wedding Cake toppers, decorations and accessories

Glasgow, United Kingdom 2249 Sales On Etsy since 2013

5 out of 5 stars
(527)

Announcement   Wedding cake toppers, wedding decorations and wedding accessories all hand crafted to a high standard. Customisation welcome for all celebrations.

All my items are made with care by myself from high quality materials, paying particular attention to finishing details. I will only sell an item if I would purchase it myself and it has to pass my rigorous high standards as any less is not good enough. I have been using a sewing machine since I was a child and have always loved working with fabric, either sewing by hand or with a machine. I love creating something special and love the response of giving personalised gifts. I hope you will be able to enjoy the same reaction from giving or using one of my handcrafted creations.

I'd love to work with you to create something special, just convo me if you have any ideas and I'll see what I can do.

Announcement

Last updated on May 2, 2018

Wedding cake toppers, wedding decorations and wedding accessories all hand crafted to a high standard. Customisation welcome for all celebrations.

All my items are made with care by myself from high quality materials, paying particular attention to finishing details. I will only sell an item if I would purchase it myself and it has to pass my rigorous high standards as any less is not good enough. I have been using a sewing machine since I was a child and have always loved working with fabric, either sewing by hand or with a machine. I love creating something special and love the response of giving personalised gifts. I hope you will be able to enjoy the same reaction from giving or using one of my handcrafted creations.

I'd love to work with you to create something special, just convo me if you have any ideas and I'll see what I can do.

Donna Napier

Contact shop owner

Donna Napier

View all 77 items

Reviews

Average item review
5 out of 5 stars
(527)
adamjsmith1

adamjsmith1 on Jun 7, 2018

5 out of 5 stars

Great service and communication from Donna, confirming the order and updates along the way. The extra detail with the half pearl on top really finishes them off. Really happy.

Becky Laidlaw

Becky Laidlaw on Jun 2, 2018

5 out of 5 stars

Fantastic cake topper for our wedding cake. Donna was a pleasure to work with and kept me up to date throughout the whole process of the custom order. Can't wait to order more for the next occasion! :)

View all 527 reviews

Updates

Now that graduation season is here, make your cake extra special with a cute graduation cake topper
I was able to change the number & the colour of the glittery hearts to make a plain hand baked cake extra special!
View all 17 updates

About

The next chapter begins!

At a certain time in my life I have decided to change direction completely to follow my heart and my creative passion.

I have chosen to move from a professional job with someone 'pulling my strings' to a more relaxed lifestyle whereby I can make my own hoops to jump through. I will now be able to fill my days pursuing a variety of arts, crafts and sewing projects and hopefully my customers will allow me to create something special for them as I really enjoy bringing ideas to life.

I believe that complete customer satisfaction is so important and aim to provide a service I would be happy to receive myself.......not easy as my standards are very high! All the items in my shop are designed and hand crafted by myself with loving care and my goal is to achieve a final item for sale that is of exceptional quality and has an extremely high standard of finish which will be cherished by it's new owner.

Shop members

  • Donna Napier

    Owner

    I design, create and photograph all my creations and I am the customer care department in my shop with full responsibility for complete customer satisfaction!

  • Donna Napier

    Owner

    I design, create and photograph all my creations and I am the customer care department in my shop with full responsibility for complete customer satisfaction!

Shop policies

Last updated on October 1, 2017
Thank you for taking the time to browse through my Etsy shop.
I hope that you will enjoy owning a beautifully handcrafted item which I have enjoyed making for you.
I believe that attention to detail when making your item will make it just a bit more special and I would never dream of offering anything for sale that I would not purchase myself.
I guarantee that every item will need to pass my high quality standards before it is shipped to your doorstep.
I look forward to you becoming one of my customers.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
I cannot be held responsible for any losses through the postal system but will always request proof of postage.

I cannot be responsible for damages through the postal system if you have not upgraded to registered post which has insurance cover. If an item is damaged in transit and the postal service chosen covers compensation, I will refund the cost of the item if my claim for compensation is successful. To support any claims, I'd appreciate if the buyer could take photos of the damaged goods and email them to me.

I cannot give a refund for undelivered items if the buyer has given me a wrong address. I will post to the address which the buyer has registered with Etsy unless otherwise agreed.

If you are not entirely delighted with your purchase, please inform me within 14 days of your intention to return the item, which must be unused/unopened in it's original packaging and in a reusable condition. On receipt of the item I will issue a refund into your PayPal account if this was your original method for purchase or refund through Etsy payments for credit cards sales, equivalent to the cost of the item minus any postage incurred by the buyer.

Unfortunately, I do not accept returns or issue refunds for custom orders unless they have been damaged in transit. I will send photos by email during construction of custom orders to ensure the buyer is 100% satisfied before posting.
Payment
I request immediate payment, preferably by Paypal and will cancel the sale if I have not received payment within 5 days.

Please convo me concerning any requests for customisation of items prior to paying and I will be able to give you an accurate quote for the cost. Payment for custom orders is requested in full prior to your item being commenced.

If you have ordered and paid for an item but changed your mind before it has been shipped, I'm happy to refund the price of both the item and the postage.

If you change your mind after ordering and paying for an item after it has been shipped I will refund the cost of the item minus postage once you have returned it to me at your own expense.

Any taxes/custom charges are the responsibility of the buyer.
Shipping
UK DELIVERIES - I will ship to the UK by first class post within 3 working days after receiving payment. This service is not tracked to keep costs down but I will always ask the Post Office for proof of postage. If you wish to upgrade to a 'tracked and signed' or 'priority next day delivery' service, please convo me directly for a quote before completing your sale so that I can upgrade the postage costs on the listing. Unfortunately, I cannot be held responsible for lost or broken items once in the hands of the Royal Mail but I will certainly claim for compensation if appropriate and will issue a refund if my claim is successful.

INTERNATIONAL DELIVERIES - I will ship by international airmail and proof of postage will always be requested but unfortunately, this service is not trackable nor is it insured and I cannot be held responsible for any loss in transit. If you wish a track able service for added peace of mind, particularly for higher cost items, please convo me directly for a quote before completing the sale so that I can revise the postage cost on the listing. I will always describe items as 'Handmade' on the customs declaration but the cost of any additional taxes or customs charges, once it has been posted, is the responsibility of the buyer.
Priority overseas shipping is unavailable due to astronomical costs, with no guarantee that delivery would be quicker than the normal airmail service that I use.

It is the full responsibility of the buyer to ensure that their shipping address is correct as I will ship to the registered address given to me by Etsy unless otherwise stated & agreed prior to completing a sale. I cannot be held responsible for failed delivery when a wrong address has been given to me by the buyer or Etsy.

If you are purchasing multiple items, I'm happy to give combined postage but please convo me prior to completing the sale and I can send you a custom listing with the revised postage costs.

If there is going to be any delay on my part in completing an order in the time agreed on the listing, I will contact the buyer by email and give them the option to wait or cancel the order.
Additional policies and FAQs
All transactions are subject to UK law.

If the buyer chooses to send a photo of their purchase to me through Etsy or by email, I will assume that they are allowing me to use this picture in promotional material of my choice (e.g. Instagram, Pinterest, Twitter, Facebook) unless they explicitly state to the contrary. If any pictures contain people, if I use them for promotional purposes, I will crop individuals' faces from the photo unless the buyer specifically allows me to use them intact.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from SoLuvli, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices on the following link https://www.etsy.com/uk/legal/privacy/?ref=ftr

INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. I will never receive your bank account or credit card details as Etsy checkout and PayPal (who process your payments for me) do not divulge this information to me. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. For United Kingdom tax purposes I am required to keep your data for up to 6 years.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Donna Napier, am the data controller of your personal information. If you have any questions or concerns, you may contact me at donna.napier [!at] talktalk.net