SomnusAndSeb

Handcrafted Felt

Sandwich, United Kingdom On Etsy since 2015

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

SomnusAndSeb

Handcrafted Felt

Sandwich, United Kingdom | 1,381 Sales

Announcement    **COVID-19, I'm working and sending out orders as usual, but please leave a little extra time for parcels getting delayed in the post**

Announcement

Last updated on Jul 4, 2020

**COVID-19, I'm working and sending out orders as usual, but please leave a little extra time for parcels getting delayed in the post**

Items

 

All Items

Elizabeth Ogston

Contact shop owner

Elizabeth Ogston

Reviews

Average item review
5 out of 5 stars
(250)
See reviews that mention:
quality 23 shipping 24 customer service 11

About SomnusAndSeb

Sales 1,381
On Etsy since 2015

Sit back for a moment and relax.

Somnus and Seb’s luxurious handcrafted woollen felts are inspired by a love of well deserved comforts. Our products endeavour to capture the essence of the quiet moments that follow periods of hard work: a cup of tea after a rainy morning’s digging in the garden, sitting in a cosy chair with a book after a day spent in front of a computer screen, a home cooked meal after a hectic commute, the calm of a house just after the kids have been put to bed.

Our products are all made by us at our kitchen table atelier. We take our time and produce in small quantities. We enjoy the process of watching our felts take form, of discussing new designs, the softness of wool and the brightness of its colours. We sell in places where we can have the pleasure of interacting with our customers: on Etsy, in shop shares, and in at local markets. Its not a business formula for world domination, but sometimes in life you need to sit back for a moment and relax.

Shop members

  • Elizabeth Ogston

    Owner, Designer, Creator

    Elizabeth is an engineer. She's endlessly interested in discovering new ways of creating things. To her crafting is about continually improving the making process. A beautiful product is well-made product, inside and out.

Shop policies

Last updated on July 4, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I want you to be happy with your purchase and will refund any (non-custom made) item. Items must be returned unused and without damage within 14 days of receiving them. Please notify me that you are returning the item by sending and Etsy Convo. You will need to cover the return shipping unless your item was received faulty. For non-faulty custom-made items I can also give a refund, but charge a 20% restocking fee.

If you receive your item and it is faulty, please Convo me (with a photo if you can), so that I can assess what went wrong.
Shipping
*** COVID-19 - please allow time for delays in the post. I've updated my standard shipping times to reflect that fact that parcels are getting delayed more often than usual at the moment. If you need to know when your order will arrive please choose the tracked shipping option. ***



I ship items by Royal Mail 2nd class or International Standard post. I usually mail out orders within 2-3 working days of payment receipt, though at busy times it may take a little longer (you'll find a note here when I need more time to process orders). Some of my items, such as custom made items and made to order items have a longer processing time, please see item descriptions.

I will contact you to let you know the item has been shipped.

I charge shipping based on the weight of your heaviest item. Additional items are sent at no additional charge.

Note that the buyer is responsible for any customs fees/taxes.

Royal Mail estimated shipping times are:

United Kingdom: 3 working days
European Union: 3-5 working days
USA: 6-7 working days**

**Please note that parcels do occasionally get delayed. I've found that UK parcels sometimes arrive a day or two late, and that parcels to the US sometimes take up to 10 working days to arrive, especially during busy times. If your parcel does not arrive on time please contact me.

Royal Mail standard postage does not include tracking. I can send items tracked for an additional cost, just choose the alternative delivery option. Please choose this option if you need confirmation that a parcel has arrived or need to be able to keep track of exactly when it will arrive.