SookiesHatShop

Sookie's Hat Shop

Philadelphia, Pennsylvania 684 Sales On Etsy since 2007

5 out of 5 stars (220)

SookiesHatShop

Sookie's Hat Shop

Philadelphia, Pennsylvania | 684 Sales

All Items

Sookie Mills

Contact shop owner

Sookie Mills

Announcement    Custom handmade hats for men, women, children, and babies. All hats are designed, cut, and constructed by hand in Philadelphia, PA. Custom requests for fabric or style are welcome. At this time turn around time for a hat is 4-6 weeks, sometimes much faster depending on the number of orders ahead of yours. If you need your hat for a specific date, please let me know.

MORE FABRICS:
~~~~~~ I have many fabrics in stock that aren't shown in the shop yet. If you have a specific fabric request, please convo me. If I don't have it, I can order it for you. Some special order fabrics may require additional fees.~~~

PLEASE INCLUDE YOUR HEAD MEASUREMENT WITH ALL ORDERS
******measuring your head circumference******
I need your head circumference to the nearest 1/4". Measure around your head, just above your ears and across forehead, where you like to wear your hat. Go around the widest part of your head. Don't pull the tape or too loose or too tight. Measure a few times to obtain a consistent size. When in doubt give me the larger measurement - better to be a little big than too small. (If you don't have a tape measure you can use a string or ribbon and ruler/yardstick.)

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PLEASE ALLOW 4-6 WEEKS (sometimes much less) FOR CONSTRUCTION AND DELIVERY TO THE U.S.. I try to respond to all convos and orders within 24hrs. If you do not hear back please feel free to convo again. I will get back to you asap.
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Announcement

Last updated on Oct 30, 2016

Custom handmade hats for men, women, children, and babies. All hats are designed, cut, and constructed by hand in Philadelphia, PA. Custom requests for fabric or style are welcome. At this time turn around time for a hat is 4-6 weeks, sometimes much faster depending on the number of orders ahead of yours. If you need your hat for a specific date, please let me know.

MORE FABRICS:
~~~~~~ I have many fabrics in stock that aren't shown in the shop yet. If you have a specific fabric request, please convo me. If I don't have it, I can order it for you. Some special order fabrics may require additional fees.~~~

PLEASE INCLUDE YOUR HEAD MEASUREMENT WITH ALL ORDERS
******measuring your head circumference******
I need your head circumference to the nearest 1/4". Measure around your head, just above your ears and across forehead, where you like to wear your hat. Go around the widest part of your head. Don't pull the tape or too loose or too tight. Measure a few times to obtain a consistent size. When in doubt give me the larger measurement - better to be a little big than too small. (If you don't have a tape measure you can use a string or ribbon and ruler/yardstick.)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PLEASE ALLOW 4-6 WEEKS (sometimes much less) FOR CONSTRUCTION AND DELIVERY TO THE U.S.. I try to respond to all convos and orders within 24hrs. If you do not hear back please feel free to convo again. I will get back to you asap.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Reviews

Average item review
5 out of 5 stars
(220)
See reviews that mention:
quality 47 shipping 24 customer service 39

About SookiesHatShop

Sales 684
On Etsy since 2007

Customizing personality one cap at a time.

A little over a decade ago I started making hats - one cap at a time, selling them by word of mouth and consignment. I worked out a few patterns and just kept going.

Shop members

  • Sookie

    Owner, Maker, Designer

    I opened shop on Etsy in 2007 while staying home to raise my 3 little boys. My background is in fashion design. I am inspired by beautiful, high quality fabrics, and I emphasize good fit and quality construction.

Shop policies

Last updated on June 12, 2016
Thank you for considering a custom-made Sookie hat. Please feel free to convo me with any questions you may have. Customer service is my top priority.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Because the nature of most Sookie items is custom order, returns are discouraged. Measure for your size carefully and provide as many cross-references as possible. Take time to select your style and fabrics. However, I want nothing less than happy customers, so please contact me if your order arrives in any condition that is doesn't meet your needs or expectations. I will do everything I can to make necessary adjustments.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Original shipping charges are nonrefundable.
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Privacy policy
I will only use your shipping and billing address, and contact information
to communicate with you about your order, to fulfill your order, or for legal reasons (like paying taxes).
Payment
I accept payment by credit card, PayPal, and Etsy gift card.
Shipping
Shipping and Processing Time

Unless marked “Ready to Ship”, I make every Sookie item custom to the order you place. Please allow 3-4 weeks for creation in addition to transit time. There is typically a waiting list. “Ready to Ship” items can usually be shipped the same or following business day.

Please contact me prior to placing a rush order. I can usually accommodate, but on very short notice turnaround times (2-3 days), please expect additional shipping charges and a 25% rush order fee if I have to work outside of normal business hours (stay up all night).
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Domestic Orders

All US orders are shipped via USPS Priority Mail with a delivery confirmation tracking number and $50 of insurance included. For additional insurance, please convo me. For Express Mail service or any other shipping services or carriers, please convo me. Additional charges will apply and can be invoiced via Paypal after your order is placed.
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International Orders

All international orders are shipped via USPS first class mail. For priority shipping with tracking, express shipping, insurance, or any other shipping services please convo me. Additional charges will apply and can be invoiced via Paypal after your order is placed. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Contact your postal provider for packages that have arrived in your country.

I cannot be held responsible for any loss or damages in the shipping process but I will do my best to ensure a smooth transaction and receipt of all items. Please convo me if you incur any problems.