Payment with PayPal will ensure the speediest dispatch of your order. PayPal will process your debit or credit card whether you have an account with them or not.

I accept payment by cheque for UK customers only, please bear in mind that I can only pay in cheques once a week and then I will then need to wait for payment to clear before I can send you your goodies.

ALL POST AND PACKAGING IS A ONE OFF CHARGE WHICH IS CLEARLY INDICATED ON THE ITEM. ALL ADDITIONAL ITEMS ARE SHIPPED FREE!

Your beads will be protected by wadding and a cardboard box with appropriate padding. I will send you an e-mail on the day of dispatch.

UK:
Packages to addresses within the UK will be posted using Royal Mail first class postage with proof of posting. Under normal conditions, your package should arrive within 1-3 business days after dispatch. Higher value packages will be sent using Royal Mail's special delivery service (which requires a signature) at no additional cost to yourself and should be received the day after posting (excluding Saturdays).

In the unlikely event your package does not arrive as expected, please allow 15 days to elapse before contacting me.

REST OF EU
Packages to European countries use Royal Mail's Airmail service with proof of posting. Delivery to Western Europe should take approximately three days and Eastern Europe within five working days. A signature will not normally be required, your package should just drop through your letterbox!
Higher value European packages (four sets of beads or more) will normally be dispatched using Airsure or International Signed For, depending on the destination country and will sometimes require a signature at the destination. There is no further charge to you for this service and the package should arrive slightly earlier. If you are out, a card will be left and you can either re-arrange delivery following instructions on the card or collect it from the address on the card.

In the unlikely event your package does not arrive, please allow 20 days to elapse before contacting me.

UNITED STATES AND CANADA
Delivery to the USA is quoted by Royal Mail as taking five to seven working days again this is not guaranteed, in practice I find it takes 7-10 working days. In addition, packages may be held up at Customs and I have no control over when they release packages. Items to the United States and Canada will be shipped using Royal Mail's Airmail service with proof of posting. This service does not provide on-line tracking and a signature is not normally required, your package should just drop through your letterbox!. Higher value packages (five sets or more) will be sent via Airsure at no additional cost to yourself.

In the unlikely event your package does not arrive as expected, please allow 28 days to elapse before contacting me.

REST OF THE WORLD
Delivery to the rest of the world is quoted by Royal Mail as taking five to seven working days again this is not guaranteed and can take up to three weeks. Packages may be held up at Customs and I have no control over when they release packages. Items to the rest of the world will be sent using Royal Mail's International Signed for service and will require a signature upon arrival and on-line tracking is available, you will be sent the tracking number shortly after shipping.

In the unlikely event your package does not arrive as expected, please allow 28 days to elapse before contacting me.

NOTE: Customers ordering from outside the UK may be subject to import duties, fees and taxes which are levied after our package reaches their country. Glass beads do not normally attract duty but as we have no means of keeping up to date with all the regulatory bodies in countries outside the UK, therefore the customer is responsible for such costs. In the event our package is rejected by the customer due to refusal to pay such taxes or fees upon delivery, the customer will be responsible for any costs incurred in the package being returned to us and only the balance of the purchase price will be refunded.

I aim to provide the highest possible standards of customer care but if something does go wrong (I'm not perfect!) that you're not happy about, please contact me before leaving negative feedback - I'd really like the opportunity to put things right if I possibly can!

I understand the state of California has special laws concerning labelling of lead and other chemicals. I do not know which colours of glass contain lead and/or other heavy metals, I know that some do. I have no idea how to calculate what percentage of my beads (if any) is lead. Due to my manufacturing processes which may cause cross contamination, I cannot guarantee that any beads are free of lead (even those containing colours that are lead-free) and therefore when shipping items to California, I am obliged to place a Proposition 65 warning on all products which are shipped to that state.
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.