You are welcome to visit me at any of the following site, feel free to drop by or just to say 'Hi' :)

Website: http://www.soulcrafty.com
Facebook : http://facebook.soulcrafty.com
Twitter : https://twitter.com/Soul_Crafty
Pinterest : http://pinterest.com/soulcrafty/
Rebelmouse : https://www.rebelmouse.com/Soul_Crafty/

Contact me at care [!at] soulcrafty.com

For ready-to-ship products, orders are generally dispatched within 1-3 working days (Monday - Saturday except for Festive Holidays) when full payment is received.

For customize / personalized products, please refer to respective listing.

This may be a little longer during busy periods.

ESTIMATED delivery time frame as stated below (subject to custom clearance)

Malaysia → 1 - 3 working days.
Asia → 1 to 2 weeks
United Kingdom → 2 - 3 weeks
Australia / Europe / United States → 3 to 4 weeks
Canada → 6 to 10 weeks
South America → 6 to 8 weeks

****PLEASE NOTE that these are estimated delivery times. They are not a guaranteed and are provided as a reference only. Delivery times are always subject to customs clearance and transport conditions. The estimated times here do not apply to peak seasons.

Yes. All orders will be shipped with registered Airmail. Tracking detail will be updated once order shipped.

You may track your parcel status with the tracking number provided. However, once the parcel leaves the origin border, no further update will be provided during transit. As postal services aren't required to scan them upon arrival at each destination.But doesn't mean it's not moving.

The tracking number serves as a serial number to prove that the parcel was accepted into custom for international delivery.
It also provides information on your parcel's delivery status, if it's being successfully delivered or not.

Yes. Order can be upgraded to DHL express shipping. It is estimated to arrives in 1 to 5 business days once dispatched subject to final shipping location and custom clearance.

Please convo. your postcode and city, if you need an express shipment upgrade for the cost.

**orders that have been shipped cannot be expedited

Packages are not considered lost until 60 days from the day of shipping.

Kindly provide me with a proof of an email from your local post office stated the package I sent is lost. You may write in to USPS or your local post office by providing the tracking number to confirm the status of the package.

Once it is confirmed lost by your local post office, I will send a replacement for the orders. Should buyers opt for a refund, please refer to "SoulCraftyGarder's Refund Policy" for detail:
https://www.etsy.com/shop/SoulCraftyGarden#refunds

If you wish to cancel transaction (before the order was made and sent), please, note, that there is non-refundable Paypal fees of GBP £0.20 (appx. USD $0.30)

Yes, we do ship worldwide except ISRAEL.

「Soul Crafty」wooden products are varnished to insure a long life wearable piece. Simply follow our three caring tips below, you will have years of enjoyment from your wood jewelry piece.

★Storage★
Do not leave your wood jewelry in direct sunlight or extreme temperatures. We recommend storing your jewelry in the box at room temperature. Your wood jewelry is water resistant but should not be immersed in water or kept in high humidity; if it does get wet however, immediately blot dry.

★Wearing★
While wearing our jewelry avoid contact with any harsh chemicals e.g. soap, hair spray, perfumes, lotions etc.

★Cleaning★
If you notice your piece is beginning to look a little dull, simply use a cotton cloth to buff in the direction of the wood.