SoulCraftyGarden
Kuala Lumpur, Malaysia ·
SoulCraftyGarden
Unique wedding gifts for Him & HerKuala Lumpur, Malaysia 1686 Sales On Etsy since 2012
Announcement
Unique handmade wedding gift, ring bearer box, guest book, guest book alternatives, guest book pens and more.
~~~~~~~~~~~~ MUST READ! ~~~~~~~~~~
~ SHIPPING ~
**** Delivery time is a guideline given by postal office, so it is always advisable to order at least 6 weeks (turnaround time) before your special day rather than taking risk to any delay (this is applicable to all countries except Malaysia) ****
**** During peak shipping season, shipping could take longer than estimated delivery time. I truly, seek for you kind understanding in this matter. ****
~ PLEASE READ MY SHOP POLICIES PRIOR TO YOUR PURCHASE ~
https://www.etsy.com/shop/SoulCraftyGarden/policy
Feel free to. convo. for any question(s), I am always ready to help =)
~ Fione xxo ~
Visit my Facebook @ http://facebook.soulcrafty.com
Follow my blog @ http://www.soulcrafty.com
Announcement
Unique handmade wedding gift, ring bearer box, guest book, guest book alternatives, guest book pens and more.
~~~~~~~~~~~~ MUST READ! ~~~~~~~~~~
~ SHIPPING ~
**** Delivery time is a guideline given by postal office, so it is always advisable to order at least 6 weeks (turnaround time) before your special day rather than taking risk to any delay (this is applicable to all countries except Malaysia) ****
**** During peak shipping season, shipping could take longer than estimated delivery time. I truly, seek for you kind understanding in this matter. ****
~ PLEASE READ MY SHOP POLICIES PRIOR TO YOUR PURCHASE ~
https://www.etsy.com/shop/SoulCraftyGarden/policy
Feel free to. convo. for any question(s), I am always ready to help =)
~ Fione xxo ~
Visit my Facebook @ http://facebook.soulcrafty.com
Follow my blog @ http://www.soulcrafty.com
Reviews
Joel Tiedemann on Apr 12, 2018
The item is fairly nice but if you are ordering in North America be aware that the shipping time is much longer than described. The shop indicated that shipping would be 4-5 weeks but my order took 8 weeks to arrive. I was planning on wearing these at my wedding but they ended up coming 2 weeks after it was over. The product is fairly good but the shop owner should consider using a more reputable/reliable shipping company to avoid large delays like this.
Fione responded on Apr 18, 2018
Thank you, Joel. Sorry for the unpleasant experience which unfortunately it is area out of my control. Appreciate your feedback and suggestion. Will definitely look for a better alternative shipping method for this area. ~ Fione :)
k goode on Apr 8, 2018
tag is well done and easy to see detail - only reason I gave 4 stars is because the did not come with the string/line which was not clearly indicated and has just added time to finish on our end.
Updates
About
A Garden for the crafty soul
Writing a story is always a challenge to me as I really do not know where to start of with. So, I will just do this simple and sweet ;)
I am living in a country full of sunshine and rich of natural resources. Beside crafting, I love to travel and this is how I get inspired. While others busy at tourist spots, I am exploring flea markets of each city I visit. It is an eye opener to me. I could linger at a craft shop as long as I could and just to allow my imaginary flows. The outcome? It is what you've seen, see and will see in my shop!
I love doing experiments, create and share my creations with the world. After all, I enjoy every moment creating something out of ordinary.
Hope you enjoy your visit and feel free to drop me a line to tell me what you think / like :)
~ Fione ~
Shop members
-
FioneL
Owner, Maker, Designer, Curator
I started this shop after realizing my dream backpacking around Europe. It was an inspiring and fascinating journey. Yes, I love traveling and of course crafting. Although I love things simple & nice, but occasionally I will come out with OOAK ideas!
Shop policies
Accepted payment methods
Returns and exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
1. late delivery of your order by postal services, as this is out of my area of control.
2. custom, customized, or personalized orders.
{ ARRIVES BROKEN / DAMAGED }
If an item arrives broken or damaged, please contact me immediately for a replacement. I will need clear photos of the broken items, box and packaging.
Replacements will be sent for items that arrive damaged or if I've made an personalization error.
You may also request for a refund. Please follow the instructions in REFUND section.
{ LOST ITEMS }
If you feel that your item is taking longer than usual, do contact me and I will do my very best to help! I do ask that you wait for 45 working days as cases of custom checks and varying reasons like weather, busy holiday season etc. have been known to cause mail delay.
Packages are not considered lost until 60 days from the day of shipping.
Kindly provide me with a proof of an email from your local post office stated the package I sent is lost. You may write in to USPS or your local post office by providing the tracking number to confirm the status of the package.
Once it is confirmed lost by your local post office, I will send a replacement for the orders. A full refund of your order will be issued once it reached 60th working days from the date of the item is shipped or when a confirm "item lost" status received from PosMalaysia. Whichever earlier.
{ UNCOLLECTED RETURN MAIL }
If your purchase has been left uncollected at your local post office for a duration of approx more than 10- 15 days (this differs with each country) It may have been sent back to us. We will contact you once we've received the parcel with more details on reshipping (processing fees applied). If you would prefer not have the item reship to you, you may request for a refund. Refund only for item price exclude shipping.
{{{{{{ REFUND }}}}}
Please email me your intention to return within 2 working days after you received the item and wait for my confirmation before returning your purchased item. Any item return without notifying us in prior will not be entertained.
The item must be returned within 5 working days after my confirmation and in its original condition. Please obtain proof of posting.
The amount refunded will be the item price only. Postage and packing charges to be borne by purchaser.
Payment
For details, please follow this link: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/.
If you are sending the payment via a PayPal cheque (e-cheque), I will only ship the purchased items after the cheque clears (typically takes 3 to 5 business days for a cheque to clear).
Shipping
All items will be sent with International Standard Registered Air Parcel, able to track from POS Malaysia.
Once orders are dispatched, Seller is NOT liable for any delay. The duration is NOT guaranteed, it is just a guideline provided by POS Malaysia, therefore I would not be responsible to any late delivery by postal service. No refund would be given due to this reason as this is out of my area of control.
SoulCraftyGarden will ship worlwide excepy ISRAEL. Any purchase made from this country will be cancelled and refund in full.
Additional policies and FAQs
More information
Frequently asked questions
Where can I find more about SoulCrafty?
You are welcome to visit me at any of the following site, feel free to drop by or just to say 'Hi' :)
Website: http://www.soulcrafty.com
Facebook : http://facebook.soulcrafty.com
Twitter : https://twitter.com/Soul_Crafty
Pinterest : http://pinterest.com/soulcrafty/
Rebelmouse : https://www.rebelmouse.com/Soul_Crafty/
Contact me at care [!at] soulcrafty.com
How long does it takes to process my order?
For ready-to-ship products, orders are generally dispatched within 1-3 working days (Monday - Saturday except for Festive Holidays) when full payment is received.
For customize / personalized products, please refer to respective listing.
This may be a little longer during busy periods.
How long does shipping take?
ESTIMATED delivery time frame as stated below (subject to custom clearance)
Malaysia → 1 - 3 working days.
Asia → 1 to 2 weeks
Australia / Europe / United States → 3 to 4 weeks
Canada → 4 to 5 weeks
South America → 6 to 8 weeks
****PLEASE NOTE that these are estimated delivery times. They are not a guaranteed and are provided as a reference only. Delivery times are always subject to customs clearance and transport conditions. The estimated times here do not apply to peak seasons.
Can I track my order?
Yes. All orders will be shipped with registered Airmail. Tracking detail will be updated once order shipped.
You may track your parcel status with the tracking number provided. However, once the parcel leaves the origin border, no further update will be provided during transit. As postal services aren't required to scan them upon arrival at each destination.But doesn't mean it's not moving.
The tracking number serves as a serial number to prove that the parcel was accepted into custom for international delivery.
It also provides information on your parcel's delivery status, if it's being successfully delivered or not.
I need my purchases urgently, can you do express shipping?
Yes. Order can be upgraded to express shipments by DHL. It arrives in 1 to 5 business days once dispatched.
Please convo. your postcode and city, if you need an express shipment upgrade for the cost.
**orders that have been shipped cannot be expedited
What happen if my package is lost?
Packages are not considered lost until 60 days from the day of shipping.
Kindly provide me with a proof of an email from your local post office stated the package I sent is lost. You may write in to USPS or your local post office by providing the tracking number to confirm the status of the package.
Once it is confirmed lost by your local post office, I will send a replacement for the orders. Should buyers opt for a refund, please refer to "SoulCraftyGarder's Refund Policy" for detail:
https://www.etsy.com/shop/SoulCraftyGarden#refunds
Can I cancel my order?
If you wish to cancel transaction (before the order was made and sent), please, note, that there is non-refundable Paypal fees of GBP £0.20 (appx. USD $0.30)
Do you ship worldwide?
Yes, we do ship worldwide except ISRAEL.