SoulCraftyGarden

GIFTS OF LOVE Designed to create beautiful memories

Kuala Lumpur, Malaysia On Etsy since 2012

2,582 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

SoulCraftyGarden

GIFTS OF LOVE Designed to create beautiful memories

Kuala Lumpur, Malaysia | 2,582 Sales

Announcement    Dear Valued Customers,

Due to #Covid19 pandemic, Pos Malaysia has AGAIN temporary suspended all international mail and parcel services, except Singapore. Effective from 3 Aug 2020 until further notice.

However, Soul Crafty is still offering International Express shipping to most countries.

Domestic shipping is operating as usual.

#staysafe #stayhealthy #stayhome #staypositive #stayalive #wearetogatherinthis #2ndwave #3rdwave #whenisthisgoingtoend #unitedwewin 💪💪

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Unique handmade wedding gift, ring bearer box, guest book, guest book alternatives, guest book pens and more.

~~~~~~~~~~~~ MUST READ! ~~~~~~~~~~
~ SHIPPING ~
**** Delivery time is a guideline given by postal office, so it is always advisable to order at least 6 weeks (turnaround time) before your special day rather than taking risk to any delay (this is applicable to all countries except Malaysia) ****

**** During peak shipping season, shipping could take longer than estimated delivery time. I truly, seek for you kind understanding in this matter. ****

~ PLEASE READ MY SHOP POLICIES PRIOR TO YOUR PURCHASE ~
https://www.etsy.com/shop/SoulCraftyGarden/policy

Feel free to. convo. for any question(s), I am always ready to help =)

~ Fione xxo ~
Visit my Facebook @ http://facebook.soulcrafty.com
Follow my blog @ http://www.soulcrafty.com

Announcement

Last updated on Jul 31, 2020

Dear Valued Customers,

Due to #Covid19 pandemic, Pos Malaysia has AGAIN temporary suspended all international mail and parcel services, except Singapore. Effective from 3 Aug 2020 until further notice.

However, Soul Crafty is still offering International Express shipping to most countries.

Domestic shipping is operating as usual.

#staysafe #stayhealthy #stayhome #staypositive #stayalive #wearetogatherinthis #2ndwave #3rdwave #whenisthisgoingtoend #unitedwewin 💪💪

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Unique handmade wedding gift, ring bearer box, guest book, guest book alternatives, guest book pens and more.

~~~~~~~~~~~~ MUST READ! ~~~~~~~~~~
~ SHIPPING ~
**** Delivery time is a guideline given by postal office, so it is always advisable to order at least 6 weeks (turnaround time) before your special day rather than taking risk to any delay (this is applicable to all countries except Malaysia) ****

**** During peak shipping season, shipping could take longer than estimated delivery time. I truly, seek for you kind understanding in this matter. ****

~ PLEASE READ MY SHOP POLICIES PRIOR TO YOUR PURCHASE ~
https://www.etsy.com/shop/SoulCraftyGarden/policy

Feel free to. convo. for any question(s), I am always ready to help =)

~ Fione xxo ~
Visit my Facebook @ http://facebook.soulcrafty.com
Follow my blog @ http://www.soulcrafty.com

Items

2582 Sales
 

All Items

Fione L

Contact shop owner

Fione L

Reviews

Average item review
5 out of 5 stars
(484)
See reviews that mention:
quality 77 shipping 74 customer service 62

About SoulCraftyGarden

Sales 2,582
On Etsy since 2012

A Garden for the crafty soul

[Soul Crafty] mean a Garden for the crafty soul.

I am living in a country full of sunshine and rich of natural resources. Reaching out to the mother nature is never an impossible things to me. I have never fail to explore the nature every weekend (whenever weather allowed) not only for the fresh air but also to explore the beautiful tropical forest. Along the way, I have this habit to pick up sticks and leaves that fell off the tree that caught my eyes. Each of these unique pieces has then become my crafting materials. This is also where I started of with my passion in wood. I started to realize how much more I can do with wood. After all these years of experience with wood, I have eventually make up my mind to share my works with the world.

I have been in the handmade market since 2012, it is truly an remarkable experience meeting people from all walks of life both in online / offline handmade market. Your support and feedback has made my crafting passion continue to grow and create products that brings value to ones life.

My vision is to see you putting a smile on your face on the moment you've receive my creations. My store will always stock up with interesting items that you could never find it elsewhere.

Hope you enjoy your visit and feel free to drop me a line to tell me what you think / like :)

~ Fione ~

Shop members

  • FioneL

    Owner, Maker, Designer, Curator

    A dreamer, traveler, crafter and lately a succulent lover.

Shop policies

Last updated on September 30, 2020
Welcome to SoulCraftyGarden, find unique wedding, valentine and anniversary gifts for Him & Her.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Sorry, NO refund would be given on ...

1. late delivery of your order by postal services, as this is out of my area of control.
2. custom, customized, or personalized orders.



{ ARRIVES BROKEN / DAMAGED }
If an item arrives broken or damaged, please contact me immediately for a replacement. I will need clear photos of the broken items, box and packaging.

Replacements will be sent for items that arrive damaged or if I've made an personalization error.

You may also request for a refund. Please follow the instructions in REFUND section.



{ LOST ITEMS }
If you feel that your item is taking longer than usual, do contact me and I will do my very best to help! I do ask that you wait for 45 working days as cases of custom checks and varying reasons like weather, busy holiday season etc. have been known to cause mail delay.

Packages are not considered lost until 60 days from the day of shipping.
Kindly provide me with a proof of an email from your local post office stated the package I sent is lost. You may write in to USPS or your local post office by providing the tracking number to confirm the status of the package.

Once it is confirmed lost by your local post office, I will send a replacement for the orders. A full refund of your order will be issued once it reached 60th working days from the date of the item is shipped or when a confirm "item lost" status received from PosMalaysia. Whichever earlier.



{ UNCOLLECTED RETURN MAIL }
If your purchase has been left uncollected at your local post office for a duration of approx more than 10- 15 days (this differs with each country) It may have been sent back to us. We will contact you once we've received the parcel with more details on reshipping (processing fees applied). If you would prefer not have the item reship to you, you may request for a refund. Refund only for item price exclude shipping.



{{{{{{ REFUND }}}}}
Please email me your intention to return within 3 days after you received the item and wait for my confirmation before returning your purchased item. Any item return without notifying us in prior will not be entertained.

The item must be returned within 5 working days after my confirmation and in its original condition. Please obtain proof of posting.

The amount refunded will be the item price only. Postage and packing charges to be borne by purchaser.
Payment
I currently accept payments via PayPal and Etsy payment only. However, you can also use your credit card to pay via PayPal, without having a PayPal account.

For details, please follow this link: http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/.

If you are sending the payment via a PayPal cheque (e-cheque), I will only ship the purchased items after the cheque clears (typically takes 3 to 5 business days for a cheque to clear).

* Each country has their own VAT/Tax/Tariff. Your local post office or government office will collect this tax. We will not accept returns if you choose not to pay this tax locally.
Shipping
[Our courier partners]
AMRAMEX, FedEx, TNT, DHL Express, DHL eCommerce, Pos Malaysia (Parcel & PosLaju)

*All orders with total equals to RM500 and above (except P.O. box address & remote area) will be shipped thru EXPRESS SHIPPING(TNT/DHL/ARAMEX) by default, which takes 3-7 business days (except remote area / P.O. box address )
*All orders below RM500 (when purchased singularly), and remote area addresses will be shipped thru REGULAR STANDARD SHIPPING which takes 2-4 weeks.
*All orders from Malaysia will be shipped through Pos Malaysia / Pgeon (Parcel & PosLaju). Time of arrival depends on the zone/are you are in.

*All orders from Israel will be shipped through DHL ecommerce which generally takes 4-8 weeks.
* P.O. box, A.P.O Box, Russia & Israel , sorry friend ! We cannot ship during this period .

*It is the customer's responsibility to follow through in obtaining the package. Therefore, we strongly recommend that you provide your phone number for delivery purposes.
*We do not hold any responsibility for items not being received due to an incorrect address provided by the customer.


All Customs forms will be completed correctly and it is the buyer’s responsibility for any additional custom payment.

All items will be sent with International Standard Registered Air Parcel, able to track from POS Malaysia.

Once orders are dispatched, Seller is NOT liable for any delay. The duration is NOT guaranteed, it is just a guideline provided by POS Malaysia, therefore I would not be responsible to any late delivery by postal service. No refund would be given due to this reason as this is out of my area of control.

Due to Malaysia law restriction, we are not able to ship to ISRAEL. Any purchase made from this country will be cancelled and refund in full.
Additional policies and FAQs
By purchasing products from this store you are agreeing to be bound by the store’s “terms of service” (TOS).

More information

Last updated on Oct 21, 2019
Frequently asked questions
Where can I find more about SoulCrafty?

You are welcome to visit me at any of the following site, feel free to drop by or just to say 'Hi' :)

Website: http://www.soulcrafty.com
Facebook : http://facebook.soulcrafty.com
Twitter : https://twitter.com/Soul_Crafty
Pinterest : http://pinterest.com/soulcrafty/
Rebelmouse : https://www.rebelmouse.com/Soul_Crafty/

Contact me at care [!at] soulcrafty.com

How long does it takes to process my order?

For ready-to-ship products, orders are generally dispatched within 1-3 working days (Monday - Saturday except for Festive Holidays) when full payment is received.

For customize / personalized products, please refer to respective listing.

This may be a little longer during busy periods.

How long does shipping take?

ESTIMATED delivery time frame as stated below (subject to custom clearance)

Malaysia → 1 - 3 working days.
Asia → 1 to 2 weeks
United Kingdom / Australia / Europe / United States / Canada → 2 - 3 weeks

****PLEASE NOTE that these are estimated delivery times. They are not a guaranteed and are provided as a reference only. Delivery times are always subject to customs clearance and transport conditions. The estimated times here do not apply to peak seasons.

Can I track my order?

Yes. All orders will be shipped with registered Airmail. Tracking detail will be updated once order shipped.

You may track your parcel status with the tracking number provided.

The tracking number serves as a serial number to prove that the parcel was accepted into custom for international delivery.

It also provides information on your parcel's delivery status, if it's being successfully delivered or not.

I need my purchases urgently, can you do express shipping?

Yes. Order can be upgraded to express shipping. It is estimated to arrives in 1 to 5 business days once dispatched subject to final shipping location and custom clearance.

**orders that have been shipped cannot be expedited

What happen if my package is lost?

Packages are not considered lost until 60 days from the day of shipping.

Kindly provide me with a proof of an email from your local post office stated the package I sent is lost. You may write in to USPS or your local post office by providing the tracking number to confirm the status of the package.

Once it is confirmed lost by your local post office, I will send a replacement for the orders. Should buyers opt for a refund, please refer to "SoulCraftyGarder's Refund Policy" for detail:
https://www.etsy.com/shop/SoulCraftyGarden#refunds

Can I cancel my order?

If you wish to cancel transaction (before the order was made and sent), please, note, that there is non-refundable Paypal fees of GBP £0.20 (appx. USD $0.30)

Do you ship worldwide?

Yes, we do ship worldwide except ISRAEL.

Caring for SoulCrafty's wood products.

「Soul Crafty」wooden products are varnished to insure a long life wearable piece. Simply follow our three caring tips below, you will have years of enjoyment from your wood jewelry piece.

★Storage★
Do not leave your wood jewelry in direct sunlight or extreme temperatures. We recommend storing your jewelry in the box at room temperature. Your wood jewelry is water resistant but should not be immersed in water or kept in high humidity; if it does get wet however, immediately blot dry.

★Wearing★
While wearing our jewelry avoid contact with any harsh chemicals e.g. soap, hair spray, perfumes, lotions etc.

★Cleaning★
If you notice your piece is beginning to look a little dull, simply use a cotton cloth to buff in the direction of the wood.