SoulRole

AUGUST 2021 : THE PANDEMIC HAS CREATED NEW CHALLENGES AND SUPPLY ISSUES THAT ARE MAKING RETURNS AND EXCHANGES VERY DIFFICULT. AT THE MOMENT I AM UNABLE TO OFFER RETURNS OR EXCHANGES. IF YOU RECEIVE AN ORDER AND HAVE CONCERNS CONTACT ME TO SEE WHAT CAN BE DONE.HOPEFULLY SUPPLY ISSUES WILL STABILIZE AND I WILL BE ABLE TO GO BACK TO MY NORMAL POLICIES WHICH I AM KEEPING IN THE INFO BELOW SO YOU CAN SEE WHAT IS "NORMAL" FOR MY SHOP.STAY SAFE <3


Most of my items are cut and made to order according to the size and measurements you provide.I can guarantee that your items will be as I described according to the size description.I cannot guarantee that you will like it,or like the fit.I am a one-woman business and try to keep my prices fair and do not inflate them to cover any potential returns.

If you are unhappy with an item please let me know within 48 hours .

Returns:
There is a 15% re-stocking fee for most returns.Some seasonal items may have a re-stocking fee of 50%. If you feel that there is a defect in some way please let me know within 48 hours and we will work it out.Must be in original, unworn condition! Please do not expose to smoke, animal hairs strong perfumes etc.You are responsible for all shipping expenses and must include tracking on returns orders.You must contact me for return authorization before mailing.Once you have contacted me and we have initiated a return request you must mail the item within one week and message me the tracking number.

Exchanges:
I will always try my best to be sure you have chosen the correct size but if you receive your item and are not happy with the fit I will exchange one time for another size(non custom orders only).You are responsible for all shipping expenses and must include tracking on returns orders.You must contact me for return authorization before mailing.No exchanges for different colors.

I have thought long and hard on my return/exchange policies.Being a small business and trying to offer organic earth friendly products at a reasonable price puts limits on what I can realistically offer in my policies.
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Custom orders are non returnable unless there is a defect in workmanship. It is always a tricky thing to do custom orders via internet so if the fit is slightly off I will do adjustments if you let me know within 48 hours upon receipt. You pay for shipping.

Rush delivery fees are non-refundable.

Cancellations : Please be sure that you have read all of my policies before you purchase.By purchasing this item you are acknowledging that you have read and agree to my policies.You have 24 hours after purchase to cancel your order if you do not agree to shop policies. Mahalo!

No returns or exchanges on the Sample sale and clearance items,underwear,hats,headbands ,eye pillows,sachets and organic dried bananas!

I offer direct checkout with Etsy or Paypal.

Please know that if you pay with an E-check through Paypal it can take several days to clear into my account so your order will not be made until payment clears.Don't hesitate to send me a convo if you have any questions.

I ship via USPS Priority Mail or First Class Mail .If you require signature confirmation I am happy to add that on so please ask me before ordering.For current turn-around times please read my shop announcement. Please convo me if you need something in a certain time frame BEFORE you purchase!I will always combine orders when possible and refund any shipping overages.

I am able to ship via USPS Express Mail which guarantees delivery to the mainland US in 2-3 days.Generally it is not faster the Priority but they do guarantee ship dates. Please convo before your purchase if you want Express.

**Please be sure the shipping address you have listed on Etsy and Paypal are accurate.Some times I ship via Etsy and sometimes Paypal so both addresses need to be accurate regardless of which method you used to pay.You are responsible for return shipping costs if you provide me with an inaccurate address.**


INTERNATIONAL BUYERS -

PLEASE NOTE! Please let me know if you prefer me to ship via first class.My shipping is set up with Priority Mail prices but it is often an option to use First Class which is cheaper.If you prefer to use First Class (and it is an option for the item you want)please let me know and I will refund you the difference once your order is packed and weighed.

I now require the addition of insurance for all international orders.If your order is lost and not insured I am responsible for refunding or replacing the order and I cannot afford to do so.When you place an order I will send you an invoice for the exact cost of adding insurance(for example: insurance cost for $125.00 dress is about $2.70).

Insurance is not available for packages being shipped to: Afghanistan; Algeria; Angola (Cabinda); Belarus; Bosnia and Herzegovina; Burma; Cote d'Ivoire (Ivory Coast); Croatia; Cuba; Democratic Republic of the Congo; Greece; Iran; Iraq; Jordan; Liberia; Libya, Moldova; Montenegro; Nigeria; North Korea; Paraguay; Republic of the Congo (Zaire); Serbia; Sierra Leone; Somalia; Sri Lanka; Sudan; Syria; Togo; Yemen; Zimbabwe
Or any other country that is or may become embargoed by the United States or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC)

Please educate yourself on your particular country's import fees and what costs you may incur as a result of your purchase. Each country has different limits. I am not responsible for any custom fees, tariffs, VAT's, and handling fees that your country may impose on you. Those fees are your responsibility. I will NOT mark your item as a gift.Below is a helpful resource for finding out how much you *may* have to pay in fees:

http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

I will no longer be able to ship to Italy since Italian customs prohibits clothing.I am very sorry.

A note about natural fiber fabrics:there may be some slight variations in texture and or color in some of the fabrics I work with,in particular the organic cotton/soy and organic cotton hemp blends.The natural unbleached fabrics may have darker fibers / spots as well and that is normal.This should not be considered a flaw but part of the organic beauty of natural fibers.I always carefully inspect all fabric before I use it in apparel,while I am working with it,and give a final inspection when the garment is done.I am human so if you feel I have missed some kind of flaw be sure to let me know right away and we can proceed from there.

I only work with organic cotton,soy,hemp,organic linen,PET or upcycled materials.I DO NOT use bamboo fabrics as the fiber conversion process is extremely toxic!!

I will always do my best to find thread colors to match fabric colors but it is not always possible.Some threads will blend perfectly with fabrics,others will not.If you are concerned about this,please message me with questions before purchase.

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Actual colors may vary from the color on your screen due to monitor color restrictions.I try to my best to accurately describe the color you will receive and any color variation SHOULD NOT be considered a reason for return.If you have any questions on color don't hesitate to ask before ordering.

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Size Chart for Women

X-SMALL (SIZE 0-2) BUST 30-32, WAIST 21-23, HIP 32-34

SMALL (SIZE 4-6) BUST 32-34, WAIST 24-26, HIP 35-37

MED (SIZE 8-10) BUST 35-37, WAIST 27-29, HIP 38-39

LARGE (SIZE 12-14) BUST 38-40, WAIST 30-32, HIP 40-41

X-LARGE (SIZE 16-18)BUST 41-43, WAIST 33-35, HIP 42-43


Size Chart for Men

Men's Sizes: S M L XL XXL

Chest 35"-37" ,38"-40" ,41"-43" ,45"-47" ,49"-51"

Waist 28"-30" ,31"-33" ,34"-36", 38"-40" ,42"-44"

Hips 35"-37" ,38"-40", 41"-43" ,44"-46", 47"-49"

Thigh 21" ,22" ,23", 24" ,25"

Neck 14 1/2" 15 1/2" 16 1/2" 17 1/2" 18 1/2" Sleeve 33" 34" 35" 36" 37"

Inseam 31 1/2" 32" 32 1/2" 33" 33 1/2"