SoulSilver

sallysutherlanddesigns.com

Glasgow, United Kingdom

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Announcement    **The shop has moved to sallysutherlanddesigns.com****

Announcement

Last updated on Apr 22, 2019

**The shop has moved to sallysutherlanddesigns.com****

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Sally Sutherland

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Sally Sutherland

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About SoulSilver

Sales 8,169
On Etsy since 2010

From tiny acorns...

Soul Silver started as a hobby, I rediscovered my love of crafting when I became a stay at home Mum, it was essential that I carved out a little corner of my life for me, something that would work around the family but still keep them as the focus.
A huge turning point was being invited to try lamp working for the first time by a friend. Four hours later I was hooked.
I find glass work utterly absorbing, there is so much to learn I don't think I will ever stop finding something new to get excited about.
Now my children are older and I am able to dedicate more time to my business, during school hours and in the evenings.
I genuinely feel blessed to have something in my life that gives me the freedom to work for myself and a reason to wake up every single morning and look forward to my day.

Shop members

  • Sally Sutherland

    Owner

    We have moved to sallysutherlanddesigns.com

Shop policies

Last updated on May 10, 2022
Welcome to Soul Silver, the creation of glass and silver artist Sally Sutherland.
I am passionate about colour and storytelling something which I hope is clear throughout my work.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

Payment can be made by PayPal
You must ensure that your personal details, including the address for delivery, are complete and accurate.
We reserve the right to alter or withdraw products given on this website at any time. We shall endeavour that all orders are met. We do not, however, guarantee the availability of any product at any time. You acknowledge that sometimes products may be withdrawn or discontinued. We shall make every effort to update the website at all times.

Commissions and Personalised Items

For commissions and personalised items please contact me to discuss your requirements.
I do not offer refunds for personalised items, please ensure at the time of ordering is that all of the information you provide is accurate and correct.
The cooling off period and right to cancel do not cover contracts for goods made to your specification (custom-made).

Shipping

Delivery costs are clearly displayed before finalising your order. Delivery of the products shall take place at the delivery address entered on your order. I always use Royal Mail First Class Delivery.

All International and European orders are sent First Class Airmail, if you require a trackable service please contact me for a price.
We aim to ship within 24 hours of receipt of your order. Where this is not possible due to volume of orders, all orders will be shipped within 72 hours of receipt of the order and payment.



The cost of the item, postage and packaging is clearly defined on each listing. Please be aware that if you are ordering from overseas, your item may be subject to additional customs taxes and charges, over which I have no control, and am not accountable for.

Additional policies and FAQs

I am happy to accept any custom orders, please contact me at soulsilversales [!at] aol.com for more information.
Order details are kept safe and secure with password protection at all times. Email address and postal address are kept to allow processing of orders and retained for tax purposes in regulation with UK law. Details are not disclosed. In accordance with GDPR, Information is retained to enable the processing of your order, then archived to be kept as required for tax purposes. All information is security protected. It will not be used to contact you without prior consent. You are free to withdraw consent at any point and data processing will be paused if an objection is raised.
PLEASE NOTE This Agreement is governed by and shall be construed in accordance with the laws of England. Insurance for international items is governed under UK law only. International buyers purchase at their own risk.

Privacy

Order details are kept safe and secure with password protection at all times. Email address and postal address are kept to allow processing of orders and retained for tax purposes in regulation with UK law. Details are not disclosed. In accordance with GDPR, Information is retained to enable the processing of your order, then archived to be kept as required for tax purposes. All information is security protected. It will not be used to contact you without prior consent. You are free to withdraw consent at any point and data processing will be paused if an objection is raised.
See this Seller Handbook article for a sample privacy policy you can customize for your shop.