SoxThatRock

Sox That Rock

Ellsworth, Maine
5,939 Sales

SoxThatRock is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

SoxThatRock is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on October 6, 2015
Welcome to Sox That Rock. I have enjoyed making socks for friends and family for years. Now I'd love to design custom-made socks and accessories for you! I use top quality materials. All items are made in my smoke-free home.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Each item is made with love and great care is taken to ensure that the end product will meet your satisfaction. If for any reason you are not 100% satisfied, please contact me within 3 days and we will work to return, replace or refund the item. I source my socks from more than 10 different vendors, and socks in different sizes will have a different texture and overall look. For this reason I DO NOT refund because the sock type you receive isn't exactly like the one in the picture. If items are returned for any reason, the cost of the item will be reimbursed but shipping costs will not, not under any circumstance. I will not refund any last minute orders for any reason what so ever. A last minute order is any order that the customer expects delivery of within 10 business days of ordering. Customers do not decide what constitutes a last minute order, I do. Note that I absolutely do not under any circumstance refund your purchase because it did not get there in time if I met my shipping dates. I can not be responsible for the postal service, or take responsibility for items not ordered sooner. Also, if you are custom creating your own item outside of the options I provide in the description or drop down menu, I will not issue a refund for absolutely any reason what so ever. You need to be 100% sure of the design you create and the materials and sizes you pick. It is up to the customer to ask any and all questions to be clear on what it is they want. And, I will not issue a refund because you failed to read the store policies before purchase, or disagree with the store policy.
Payment
I accept PayPal and credit cards.
Shipping
Every single item states an expected ship date. The customer is responsible for reading this and all store policies before purchase. All items shipped via USPS first class, unless you purchased a shipping upgrade. Please let me know if you need an item rushed or ship priority mail, EXTRA CHARGES WILL APPLY ACCORDINGLY. I offer shipping upgrades at the time of purchase. Please do not ask me to put your order in front of other people's orders who ordered before you. Note that I absolutely do not under any circumstance refund your purchase because it did not get there in time if I met my shipping dates. I can not be responsible for the postal service, or take responsibility for items not ordered sooner. Customers are always sent a notice through Etsy when an order has shipped. It is up to the customer to let me know if an order did not arrive. The customer is responsible for providing accurate shipping information. Once an order had been delivered to the address provided by the customer, I am no longer responsible for the customer receiving the item. Absolutely no refunds will be issued for items "lost" or "not delivered" to the person if the post office has delivered it to the address the customer provided. This includes sending items "in care of", since the you are not being charged for a signature required delivery, I will not be responsible for an item getting to a person, only an address.
Additional policies and FAQs
*I love custom orders. If you don't see something you'd like, please contact me and I will work hard to make an item to your satisfaction. However, custom orders are not refundable for any reason what so ever.
*Photos and "mock ups" - if you need to have a photo of your item before shipping, I consider this a "mock up." This is an addition service, and just as you need payment for your work time, I do as well. Mock ups start at $5 and go up. That price does not include the price of the actual item. All mock ups are done through a custom listing order and must be requested and paid for before the purchase the item you are wanting.
*Product Warning: Some items may create a CHOKING HAZARD for young children. Although I carefully stitch/sew small pieces very well, they are only intended to be worn and/or as decorations and are not intended for children to play with. Small children should not be left unattended and should be supervised by an adult when wearing an item with small parts on it. Sox That Rock is not liable for consequential losses or damages as a result of use of products purchased on this site.