soyNsuds' Shop Policies
I would love to serve you. You will always find quality products, great pricing but not cheap ingredients, and service with a smile. :) ALWAYS
I accept PayPal at the time of purchase or Direct Checkout. Direct Checkout is a secure way to pay by credit card for those who do not use PayPal. WI residents will be charged 5.5% sales tax.
*****US ADDRESSES = $4.95 SHIPPING NO MATTER HOW MUCH YOU ORDER
GLASS CANDLE JARS ARE AN EXCEPTION. THERE IS A SMALL FEE PER JAR.
Insurance covers damaged products or lost products "while in transit". Please take into consideration boxes that have been delivered and are sitting on your doorstep unattended. They are NOT covered by insurance.
♥♥ PAYPAL PAYMENTS
I ship to the address listed in your paypal account. Please make sure addresses are correct and up to date on your paypal account.
I use USPS first class, priority, and flat rate shipping.
♥♥ U.S. SHIPPING CHARGES
The shipping charges per listing are for ALL costs of shipping. This includes boxes, bubble bags, tape, envelopes, shipping labels, postage, and travel to and from the post office.
♥♥ Large heavy orders (cases of jar candles) will ship cheaper Through UPS. I will "always" ship the cheapest way unless you request a more expensive carrier.
Priority Padded Envelope (up to 12 packs of tarts)
$6.00 ~ 48 STATES
Regional Box A (up to 20 packs of tarts)
Inside Dimensions: 10" x 7" x 4 3/4"
Outside Dimensions: 10 1/8" x 7 1/8" x 5"
15 lb maximum
$5.50 ~ WI, MN, IA, SD
$6.00 ~ IL, IN, KS, KY, LA, MI, MO, NE, ND, OH
$7.50 ~ AL, AR, CO, CT, DE, GA, MD, MA, MS, NV, NH, NJ, NY, NC, OK, PA, SC, TN, VT, VA, WV, WY
$8.50 ~ AZ, FL, ID, ME, MT, NM, RI, TX, UT
$9.00 ~ CA, OR, WA
$10.00 ~ AK, HI
Regional Box B
Inside Dimensions: 12" x 10¼" x 5"
Outside Dimensions: 12¼" x 10½" x 5½"
20 lb maximum
$6.50 ~ WI, MN
$7.50 ~ IA, SD
$8.50 ~ IL, IN, KS, KY, LA, MI, MO, NE, ND, OH
$11.50 ~ AL, AR, CO, CT, DE, GA, MD, MA, MS, NV, NH, NJ, NY, NC, OK, PA, SC, TN, VT, VA, WV, WY
$13.50 ~ AZ, FL, ID, ME, MT, NM, RI, TX, UT
$14.50 ~ CA, OR, WA
$16.50 ~ AK, HI
♥♥ INTERNATIONAL SHIPPING is high in my store and will be refunded or contact me with your items and I will give you a shipping charge. If you agree with the charge I'll set up 1 (one) listing with the correct shipping charges.
♥♥ FREE SHIPPING ON ALL U.S. ORDERS OVER $50.00.
If your products total $50.00 or more, use the coupon code FREESHIP to have the shipping charges removed. The FREE SHIPPING cannot be be combined with other coupon offers or with sales I run, BUT can be used with all items.
♥♥ HOW TO APPLY A COUPON CODE, IF APPLICABLE:
1) When you are finished shopping, you will be on the ETSY check out page.
2) On the right, you will see where you check for a credit card or PayPal.
✔ the payment plan you want to use.
3) DIRECTLY UNDER PAYPAL (still in ETSY) you will see "apply shop coupon code" Click on that.
4) Type the coupon code and hit "apply". Your invoice will be adjusted BEFORE you pay.
5) If you have a problem, please let me know. I CAN'T refund the savings once you purchase.
Refunds and Exchanges
If a product is defective or was misrepresented in my Etsy store, convo me and I will either replace the item or refund the cost of the item.
Additional Policies and FAQs
Please contact me with custom order requests.
I'm sorry, I'm not taking any new wholesale accounts.
See my other shop:
Soy wax has a low melt point and can melt when the weather is hot or if they are left in a vehicle during hot weather. I have never had a problem in the years of sending products but want you to be aware of this if you're ordering in the summertime. Insurance will not cover candles because of melting.
Your order will be packed and shipped right away. You will receive a notification with the shipping information. Please contact me if there is a problem with the shipping or if you have concerns regarding your order.
Last Updated January 14, 2015