soylarcandles

Soylar Candles - Soy Candles Created with Solar Energy!

2 Sales

soylarcandles

Soylar Candles - Soy Candles Created with Solar Energy!

2 Sales On Etsy since 2009

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Announcement   Please visit our official website at http://www.soylarcandles.com

Custom made soy candles with organic essential oils, phthalate-free fragrances, or unscented.

Handpoured into recycled containers, and proudly made in Long Beach, California. I am a work at home mom with a passion for candles and natural bath & body I am loving my life of working around my family.

I donate 10% of annual sales to reforestation and renewable energy projects.

Announcement

Please visit our official website at http://www.soylarcandles.com

Custom made soy candles with organic essential oils, phthalate-free fragrances, or unscented.

Handpoured into recycled containers, and proudly made in Long Beach, California. I am a work at home mom with a passion for candles and natural bath & body I am loving my life of working around my family.

I donate 10% of annual sales to reforestation and renewable energy projects.

soylarcandles

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soylarcandles

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Shop policies

Last updated on March 16, 2011
We want you to be happy with your purchase, that's why we will refund your full purchase price, less shipping if you are not completely satisfied with the item you received. Please return in new and unused condition within 7 days of receiving your order.

Accepted payment methods

Payment
We accept PayPal payments. Cancellations: Please notify us of cancellation within 24 hours of placing your order.
Shipping
Shipping is a way of life and we all hate to pay shipping. You must pay my shipping fee to receive your items. The shipping fee is estimated and you will not be charged more than the printed rate, however if you are over charged, I will issue a refund for the overage of $1 or more. If I didn't collect enough, then I will pay the extra fee.

It normally takes just 2 days to create and ship your products, however life happens as a mother of two small children. Please allow 5-7 business days for your candle to be made and an extra 2-3 days to ship. All orders are shipped using USPS Priority Mail 2-3 day delivery.

You may request 1st class mail if your order is very small. We combine shipping and will refund any excess over $1.00.
Refunds and Exchanges
Due to the nature of our business, all items are handmade and made for you fresh upon order. Special care is taken in the creation of each item, and they are all lovingly packed by me to allow plenty of room for packing materials to absorb any kind of mishandling, except a drop by the carrier may break an item. Please ask me add insurance to your order, as we are not responsible for breakage. I will send a PayPal invoice and once you pay the additional amount for insurance, your package will be shipped.

Upon approval, all items must be returned in new unused, UNBURNED, and in new resellable condition. Items that have already shipped must be returned within 7 days of receipt in resellable condition. Customer is responsible for all shipping charges for returned items. Shipping fees are non-refundable. We ask that you purchase insurance to protect against damages or losses in transit. Items that have not yet been shipped will be fully refunded. Customer must call us within 3 days of shipment to report returns and send back to us within 7 days. We are not responsible for damaged items.

Candle orders that are shipped during the hot summer months are ordered at your own risk, and could possibly arrive melted from sitting in a hot truck. Melted wax is only a cosmetic defect and should not affect the way your candle burns. If you purchased insurance, you may file a claim with your local United States Postal Service office for a refund, but please understand they may not be responsible for melted wax.

When purchasing a large candle, you must have some experience burning large candles, as they take many hours to liquify to the edges. We will not replace tunneling candles if you are not allowing them to burn properly. You must always allow them to burn long enough so the liquid melt pool reaches the edge of the glass. From the thousands of candles we have sold, we have had a 100% success rate of not tunneling.

If you burn a candle too long, the melt pool can become very deep and the wick can fall into the wax and ruin your candle. It is best to turn off the candle once the melt pool reaches the edges of the glass, wait for the wax to harden again, trim the wick and relight.
Additional policies and FAQs
Insurance: Under $100, add $2.00, over $100 add additional $2.00. Add $2 for each additional $100. I will send you a PayPal invoice for insurance if you request the package to be insured.
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Handmade in a Pet Free, Smoke Free and Loving Home!