sparklepanda is taking a short break
Anonymous on Aug 31, 20105 out of 5 stars
Thank you so much, This outfit was well made and high quality and not to mention cute, when I found the item was to small for my daughter sprarklepanda happily exchanged the item. Shipping was very speedy.
This is my outlet for playing around with beautiful fabrics, lurking in thrift shops and justifying it all to my husband by calling it work.
You help me do this, so I want to make sure you are happy. I want you to have the smoothest, most pleasant transaction possible.
If you are unsure of anything, please contact me. I am happy to help.
Accepted payment methods
Returns and exchanges
Claims must be made within 7 days of receipt. Proof of purchase must be provided and the garment must be returned in original condition at the buyer's expense.
INTERNATIONAL CUSTOMERS: I accept payments through PayPal only, but YOU DO NOT NEED A PAYPAL ACCOUNT.
If you have a CREDIT CARD you may choose the PayPal option during checkout. When you click the "pay now" button you will see the option to pay with credit card without having to sign up for a PayPal account. Booya!
Payment must be made within 3 days of the completed transaction or the transaction is cancelled.
If you have a genuine reason for extending this time, like your house burned down or your cat got squished by the fire truck coming to save your house from burning down, then please contact me. Things happen. Things happen to me all the time. Having said that, if you dont contact me within three days, the transaction will be cancelled and you will have to hope someone hasn't purchased your item in the meantime.
I will do my very best to ship within 48 hours of receiving your cleared payment, but I do have kids and a spinal injury and far too many doctors appointments, so sometimes it won't happen that way. If you're ever getting antsy about whether your item has been shipped, contact me and say "Hey! Get thee to the post office!" Then I'll send my husband.
Shipping is via Australia Post unless requested otherwise.
Within Australia, orders will be shipped by normal mail with a delivery time of 1-3 days. International orders will be shipped Air Mail with a delivery time of approximately 4-9 days from date of postage.
Insurance can be added for a small additional fee. Please advise in the Buyer's Comments at checkout if you wish to have insurance added.
Shipping is to your PayPal address unless specifically requested otherwise. Please ensure you have updated PayPal since your last move, or your package may end up in someone else's grateful hands.
I can ship to a gift recipient, in which case the item will also be gift wrapped in acid-free tissue paper at no extra cost. I can even make a nice little gift card with your wording on it if you like. I'm multi-talented! Request this service through convo.
SparklePanda Design cannot be held responsible for packages that go astray in the mail. Once it is with the postal service, your beef is with them, so you may wish to consider adding insurance to your postage. If your item has not arrived within a reasonable timeframe, I can provide you with proof of shipping, but sorting out where it has ended up unfortunately lies in your hands.
But if you ever get sent a Size 1 caribou outfit by mistake, let me know. It was mailed to me 3 years ago from Canada for my son.
Additional policies and FAQs
Please contact me with your request.