SparrowsTrove

• Returns are accepted within 7 days of the date you receive your order. Please
ship returns back in the original box it came in, jewelry unused, not worn. If there was a
mistake made on our part, returns are also accepted.

• Shipping fees are not reimbursed unless there was a mistake on our part.

• Buyer is responsible for the return shipment.

• There will be a 15% restocking fee due on our made to order items.

• Original shipping fee will NOT be refunded.

• We cannot guarantee shipping times on any form of shipping.

• Personalized pieces cannot be refunded, unless we have made a mistake with your order.

We accept Direct Checkout through Etsy, easy and streamlined.

We also accept Paypal and all major credit cards through PayPal. To make payment with your credit card through Paypal, click on the PayPal button at checkout and pay with your credit card (no Paypal account required!).

Here is a handy link explaining how to pay with a credit card via Paypal.
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

Please contact us if any help is needed.

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All orders must be fully paid for (including any upgrade to shipping) before they are shipped.

Taxes: Canadian Provinces: HST is applied to orders where applicable. Non-HST provinces are charged 5% GST.

Reserved listings must be paid within 4 days of listing. After 4 days of nonpayment, the listing will be removed from our shop.

Lead time is 3 to 5 business days after payment is cleared, but during busy periods, it can be longer.
Orders are shipped Monday to Friday via Canada Post Light Packet. Tracking not included and package delivery could take up to 6 to 12+ business days to the U.S, and 2 to 6 weeks Internationally. These are estimates only.

***Need it Faster***
SHIPPING UPGRADES: To the U.S/Canada are offered in my shop. Just choose your preferred shipping method from the drop down menu at checkout. Delivery times are estimate only and are not guaranteed by Canada Post.

Parcels may be delayed by Customs in your country.

***Any border charges Sparrows Trove incurs on an item being returned will be subtracted from the refunded amount.***

CARING FOR STERLING SILVER JEWELRY
Store your sterling silver jewelry in zip-lock bag or with a tarnish prevention cloth when not in use. The bag will keep it from exposing to the air. The treated cloth slows down the tarnishing process and keeps the jewelry from rubbing against harder jewelry that might scratch it. Try to keep your sterling silver jewelry in a cool, dry place.

WEDDINGS: Custom orders for the bride and bridal party are welcome. Please contact me for your custom needs.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

At Sparrows Trove, I take your personal data very seriously. In order to comply with the EU GDPR Law, we issue the following statement which we agree to uphold when you place an order with us.

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment method, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, change of address, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use. You may revoke your consent at any time and have the right in detail to request details of the information we keep.

Information sharing and disclosure:

I understand the importance of keeping personal data secure and safe and only share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as postal and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on EU-US Privacy shield as the legal basis for the transfer, as Etsy uses EU-US privacy shield and SSL to encrypt any credit payments.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.