SpiderFlyClothing
Bebington, United Kingdom
Shop policies
Last updated on
May 9, 2022
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Welcome! I'm working to create beautiful, fun and most importantly wearable clothing for babies and toddlers. I want to create something you love dressing your baby in and something your toddler loves to pick out of the wardrobe.
Sizes up to 6-7 years available on most items and I am happy to discuss specific requirements and custom orders, including custom measurements for skinny minis and chunky thighs.
Sizes up to 6-7 years available on most items and I am happy to discuss specific requirements and custom orders, including custom measurements for skinny minis and chunky thighs.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
Credit and debit payments are accepted via Etsy checkout.
Paypal payments are accepted.
Orders can be cancelled prior to posting, by contacting via Etsy. If you contact me via other source to cancel and order is already shipped you may be liable for both postage and return postage prior to refund.
Custom orders require a 50% deposit prior to work beginning. See Additional Information for more info on custom orders. The remainder plus postage is due prior to shipping.
Orders placed but not paid for will be held for 10 days. After this time item will become available again. I reserve the right to shorten this time for special items, and this will be noted in listing.
For orders outside the UK and EU, you are only paying for the item and postage, you may be liable for taxes when your items pass customs. Check local customs info for additional charges.
Paypal payments are accepted.
Orders can be cancelled prior to posting, by contacting via Etsy. If you contact me via other source to cancel and order is already shipped you may be liable for both postage and return postage prior to refund.
Custom orders require a 50% deposit prior to work beginning. See Additional Information for more info on custom orders. The remainder plus postage is due prior to shipping.
Orders placed but not paid for will be held for 10 days. After this time item will become available again. I reserve the right to shorten this time for special items, and this will be noted in listing.
For orders outside the UK and EU, you are only paying for the item and postage, you may be liable for taxes when your items pass customs. Check local customs info for additional charges.
Shipping
All UK orders are posted Royal Mail 2nd class signed for.
Orders outside the UK under £10 are sent Royal Mail International Standard which will vary in arrival time by country, generally no more than 15 days, but can take 4 weeks per Royal Mail's advice. Customs delays are possible, and unfortunately are out of my control. I am not liable for customs delays, especially around busy times of year (e.g. Christmas). This can be updated to guaranteed or insured services - please contact me for options and I will set up a special listing once we agree service and cost.
Orders outside the UK over £10 are sent signed and tracked, and this is included the postage price.
Tracking numbers are provided in the automated email you receive when your order is shipped.
UK postage can be upgraded, please contact me for more information and prices.
Orders are posted to the address supplied through Etsy. I am not liable if this address is not correct. Due to Etsy's seller protection, if you submit an order but need to change the address, I may need to cancel and reprocess the order prior to shipping.
All Paypal orders will be sent to the address attached to the Paypal account used.
Orders outside the UK under £10 are sent Royal Mail International Standard which will vary in arrival time by country, generally no more than 15 days, but can take 4 weeks per Royal Mail's advice. Customs delays are possible, and unfortunately are out of my control. I am not liable for customs delays, especially around busy times of year (e.g. Christmas). This can be updated to guaranteed or insured services - please contact me for options and I will set up a special listing once we agree service and cost.
Orders outside the UK over £10 are sent signed and tracked, and this is included the postage price.
Tracking numbers are provided in the automated email you receive when your order is shipped.
UK postage can be upgraded, please contact me for more information and prices.
Orders are posted to the address supplied through Etsy. I am not liable if this address is not correct. Due to Etsy's seller protection, if you submit an order but need to change the address, I may need to cancel and reprocess the order prior to shipping.
All Paypal orders will be sent to the address attached to the Paypal account used.
Additional policies and FAQs
Custom orders are gladly taken. Please approach me with specifics, including size alterations, fabric requests and other queries. Most custom orders can be completed within 14 days, but you will be advised during our discussions.
Custom orders that are made-to-measure cannot be refunded, unless the item itself is faulty. If this is the case, I will ask for pictures and possibly return of the item to attempt to repair it.
I am always looking for quality stockists. Please get in touch if you would like to stock Spider & Fly. Wholesale requests can be accommodated on certain items, and requests for custom lines can be discussed.
Custom orders that are made-to-measure cannot be refunded, unless the item itself is faulty. If this is the case, I will ask for pictures and possibly return of the item to attempt to repair it.
I am always looking for quality stockists. Please get in touch if you would like to stock Spider & Fly. Wholesale requests can be accommodated on certain items, and requests for custom lines can be discussed.