SpinningCastle

Magical Crystal Wands, Jewelry, and Art by Susan Tooker

SpinningCastle is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

SpinningCastle is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on May 10, 2022

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Welcome to Susan Tooker's Spinning Castle Etsy Shop!

Spinning Castle is dedicated to designing and creating top quality items that will last many years if treated properly. All fabrics, materials, and construction techniques are professional, first grade and durable.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
I do not accept returns or exchanges on any items such as headdresses, wands, ritual tools, and jewelry. Although I do not accept returns on these items, I still offer a 100% Satisfaction guarantee.

Please order carefully and contact us with any questions or concerns. I strive for everyone to be happy with their purchases!
Payment
My shop now has Direct Checkout, in addition to accepting Paypal. Payment should be made in US dollars and at the time of purchase unless arrangements have been made with Susan Tooker PRIOR to committing to purchase. Please note you are not required to have a Paypal account to make a payment. You can use a major credit card, as well as write an e-check. If you choose to send an e-check please be notified that your item will be shipped once the e-check has cleared. Please make sure your shipping address is correct on the Etsy invoice.
Shipping
My shipping schedule has changed due to my full time job. I now ship once a week. If you have special requests regarding shipping, please message me through Etsy. To avoid delays, please make sure your shipping address on the Etsy invoice is correct.
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IINTERNATIONAL SHIPPING
Unless otherwise noted or discussed, I ship USPS Priority Mail with tracking and insurance. Please note - For legal reasons the package will be marked as merchandise on the customs form and the full value will be declared. The seller is not responsible for import tariffs, taxes, or custom duties, or delays caused by customs. Buyers may be required to pay these additional charges when the package reaches your country. Please contact your local customs office if you want estimates of possible charges or other information.
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SHIPPING METHOD
I currently use USPS Priority Mail or UPS with delivery confirmation. Insurance is automatically included on larger orders over 100 US dollars. Insured packages over 500 US dollars requires signature delivery by the US Postal Service. Although the postal service provides estimated delivery times, please understand that once an item ships the seller has no control over how long an item takes to arrive.
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Spinning Castle is not responsible for any packages lost, stolen or damaged in transit.
Additional policies and FAQs
All pieces are very carefully packaged for safe shipping and all items over 100 US dollars are automatically insured and charged accordingly.

ALL items are photographed in natural light! Perceived differences in color, shade, value could be variations in computer screens. Please contact the seller BEFORE leaving feedback if there are any questions, concerns or problems! I work hard on all of my Spinning Castle items and want my patrons to be 100% satisfied!

Please be advised I cannot accommodate traditional wholesale pricing to retailers.