splendidcolors

Splendid Colors Steampunk and California Gifts

San Jose, California On Etsy since 2009

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

splendidcolors

Splendid Colors Steampunk and California Gifts

San Jose, California | 1,696 Sales

Announcement    NEW coupon code! For my shop only, due to technical issues, ETSYMARKET2020 will give you 20% off purchases over $15 through December 2, 2020.

Original ETSYMARKET coupon code is good on all stores in the Etsy Virtual Market event November 27-29, 2020. If the coupon code doesn't work properly on MY SHOP, I will manually refund your 20% discount.

I make laser-cut Steampunk Christmas ornaments and tree toppers as well as jewelry and souvenirs based on the cultures and landmarks of California. My designs represent many cultures: Steampunk, Mexican (Day of the Dead), Japanese (sakura, maneki neko), San Francisco, San Jose, Oakland, cat lovers, quilters, and more.

If you saw something at a show that isn't in the shop, I'm behind on my photography and listings. Please Convo me and ask! Also ask for colors not shown.

Please read my store policies carefully before ordering. Please read item descriptions and ask questions if anything's unclear or you want more of an item than is listed for sale. I welcome custom orders, so please Convo me for details.

I registered a whole family of SplendidColors spinoff shops but am not currently using them: SplendidColorsLaser, SplendidColorsTieDye, and SplendidColorsPhoto.

Announcement

Last updated on Nov 28, 2020

NEW coupon code! For my shop only, due to technical issues, ETSYMARKET2020 will give you 20% off purchases over $15 through December 2, 2020.

Original ETSYMARKET coupon code is good on all stores in the Etsy Virtual Market event November 27-29, 2020. If the coupon code doesn't work properly on MY SHOP, I will manually refund your 20% discount.

I make laser-cut Steampunk Christmas ornaments and tree toppers as well as jewelry and souvenirs based on the cultures and landmarks of California. My designs represent many cultures: Steampunk, Mexican (Day of the Dead), Japanese (sakura, maneki neko), San Francisco, San Jose, Oakland, cat lovers, quilters, and more.

If you saw something at a show that isn't in the shop, I'm behind on my photography and listings. Please Convo me and ask! Also ask for colors not shown.

Please read my store policies carefully before ordering. Please read item descriptions and ask questions if anything's unclear or you want more of an item than is listed for sale. I welcome custom orders, so please Convo me for details.

I registered a whole family of SplendidColors spinoff shops but am not currently using them: SplendidColorsLaser, SplendidColorsTieDye, and SplendidColorsPhoto.

Items

 
Kathryn Hedges

Contact shop owner

Kathryn Hedges

Reviews

Average item review
5 out of 5 stars
(257)
See reviews that mention:
quality 24 shipping 47 customer service 38

About splendidcolors

Sales 1,696
On Etsy since 2009

Creating designs that celebrate the cultures of the SF Bay Area since 2011

I joined TechShop San Jose when it opened in September 2011 and my first project was Steampunk Christmas ornaments to decorate the historic Ainsley House in Campbell, CA. Someone asked if I sold those ornaments, and I realized I had a product for Etsy! Since then, I've diversified my product line and joined the SF Etsy Street Team. But the most popular items I sell are the Steampunk Christmas ornaments and tree toppers.

Shop members

  • Kathryn Hedges

    Owner, Maker, Designer

    I'm a Maker who grew up in a DIY household making art. I discovered TechShop's laser cutters in late 2011, and started applying my graphic design skills to create Steampunk, Gothic, and other designs.

Shop policies

Last updated on November 26, 2020
Splendid Colors celebrates the many cultures and landscapes of California.

I want you to be more than satisfied with your items--I want you to be thrilled by something unique that's even lovelier than you expected when you ordered it.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Refund/Return Policy

The only surprises you get when you open your shipment should be delightful! That’s why I'm happy to answer your questions and even send work-in-progress snapshots to make sure your custom orders turn out the way you expect them to look. I pack orders carefully and take them directly to USPS instead of leaving them for the carrier, and message buyers if there will be a shipping or production delay.

Everything in my shop is handmade—OK, I use a laser robot to cut things out, but I hand-paint and hand-assemble items, sometimes custom to order. So please order carefully and discuss any details or let me know about any deadlines. I would rather cancel the order it it isn’t going to work out than ship something that won’t fit your needs or arrive on time.

I will give refunds or replacements if:

The item is “substantially not as described”
Your order arrives damaged or defective (documented photographically and notified within 14 days of delivery)
Your order is lost in transit or was shipped to an address other than the one listed on the order
I ignored your instructions about a deadline or customization

I will not give refunds or replacements if:
The item has a minor variation in appearance from item photo or description, including exact color matching or surface finish (due to difference in monitors and paint variability)
Buyer complains of damage without providing documentation or longer than 14 days from delivery
Items shipped after the USPS cutoff for Christmas delivery arrive after Christmas
Custom items are canceled after production begins (design fee applies if canceled between design and production)
Delivered late with no communication of deadline, or shipped in time and carrier failed to deliver on time
Buyer is not collecting mail at the shipping address (moved, vacation)
Buyer damages item by misuse (“strength testing” items, exposure of cardboard items to weather or crushing under heavy objects)
Buyer finds typos in finished customized project after approval of text
Buyer did not ask questions about item description

I no longer ship internationally due to customer complaints because:
Buyer does not want to pay customs duties, VAT, or other local charges (it is a felony to fraudulently claim purchases are gifts or declare less than the actual value)
Delivery of item is delayed by customs processing
Payment
PayPal and credit cards only. No checks, money orders, or COD.

WHEN PAYMENT IS DUE: All payments on orders must clear before shipping. If we agree on a custom order, I will not begin design work until payment clears for the custom item listing (or at least a non-refundable design fee).

TAXES: Sales tax is added to purchases as required by state laws (and always in California).

CANCELLATION: Orders for non-custom items can be canceled before shipment, and your entire purchase price and shipping will be refunded in full to the original form of payment. Cancellation of custom items is only possible if I have not begun work on your item. A partial refund may be possible depending on the exact circumstances.

CUSTOMS: You are responsible for any fees or delays associated with Customs for your international shipment. Please do not request that I mark your purchase as a gift. Please familiarize yourself with any import restrictions or typical Customs delays before ordering. Orders for non-permitted items will be canceled.
Shipping
My preferred shipper is USPS, with UPS or FedEx available if USPS can't deliver to your shipping address.

Orders over $35 ship for free, USPS First Class (or Priority Mail if they are over the weight limit for First Class). Orders below $34.99 use calculated USPS First Class shipping. All orders qualify for paid upgrades to USPS Priority Mail.

Please do not request overnight shipping without contacting me to ensure I can pack and ship your order by the local deadline.

If you don't receive your order within a reasonable time after mailing, please check your tracking and contact your local post office. Carriers often mark items "delivered" before they actually deliver them. I'll be happy to help you troubleshoot or replace your order if it has been lost in the mail.

In some cases, USPS scans items as delivered even though they will not be delivered that day. There also seems to be an increase in misdelivery to neighbors on some routes.

SHIPPING NOTIFICATIONS: Shipping notifications are automatically generated when I print your shipping label; if the label is printed after 7:30 PM local Pacific Time, it is likely to go out the following day.

EXPECTED SHIP DATES: Shipping dates are calculated automatically based on estimated times in the shipping profile, not actual production time based on my order queue, stock levels, or customization. If you need an item sooner than the estimated date, please Convo me to see if I can ship early (especially on stock items).

PACKING: I pack all items thoroughly to avoid crushing or shifting in transit, as well as enclosing water-sensitive items in a plastic bag to protect from moisture.

RECEIVING PACKAGES: You are responsible for providing an accurate address and taking delivery of your items from the shipper (almost always USPS). Please schedule your shipments so you will be in town to accept them.

INSURANCE: I insure all orders over $25 that are shipped via First Class Mail. Priority Mail is automatically insured to $100 and larger orders will be insured for full value. If an item is lost or damaged in shipping, you agree to provide any photos or other documentation required for an insurance claim.

COMBINED SHIPPING: If you place two orders that can be combined, and you don't hear from me about refunding shipping overages--please contact me.

OVERNIGHT DOMESTIC SHIPPING: Please contact me BEFORE placing an order and requesting overnight shipping. I may not be able to assemble your order in time to ship, and in any case, I would need to invoice you for overnight shipping (minimum $50 via USPS). Overnight orders placed without prior authorization (and payment) will be canceled due to previous fraud attempts.

INTERNATIONAL SHIPPING: I have stopped shipping internationally due to problems with Customs fees/delays. However, shipping to US military bases is still available via APO/FPO.

CUSTOMS: You are responsible for paying applicable Customs fees/duties and for knowing how long it takes for items to clear Customs in your country. If you order an item I can't legally ship to your country, I will notify you and cancel the order with a complete refund. I do not mark items as gifts or claim less than the purchase price to try to evade Customs duties, as this is illegal. I can't take responsibility for timely release of orders from Customs, just shipping by the agreed-on date.

OTHER CARRIERS: Please select non-USPS carriers via the shipping information on Etsy when placing your order. However, if you forget to do this, please contact me and I will figure out how to set up a new order with your preferred carrier and refund the original order.
Additional policies and FAQs
I enjoy collaborating with buyers to create something truly unique that suits them perfectly. I do wholesale, but not via Etsy, so please contact me via Facebook or email.

PARTS SALES: In the past, I have sold bulk shipments of cardboard gears to other Makers. However, as of November 1, 2013, this is only available February 1 to September 1, and turnaround time will be based on other schedule constraints such as vending events and wholesale orders of finished goods.

MATERIALS: My ornaments and toppers are made from upcycled corrugated cardboard shipping materials, as documented in the listings. The surfaces of these materials vary, and corrugations may be visible. Ornaments and other decorative items usually have a front and back side, with construction and/or possible surface defects on the back. If you plan to hang your item where the back will be visible, please discuss this so I can make the back as visually appealing as possible given the methods of construction.

Items made from other materials, such as MDF or acrylic plastic, are also subject to having a front and back. Jewelry pieces will have a smooth back without etched decoration, and tree toppers will have hardware attached visibly. If you need a double-sided tree topper for a free-standing tree that is not against a wall, Convo me and we can do a custom listing.

PRIVATE LISTINGS: I am happy to set up a private listing for customized or custom items, or a shopping list of stock items either for convenience or privacy when purchasing gifts. However, stock items can only be held 24 hours before payment and will be canceled after that time if the order has not been purchased.

CUSTOMIZATION: I am happy to customize your order--substituting colors, adding inscriptions. However, this may require additional manufacturing time that will delay shipping.

CUSTOM ITEMS: I can also work with you to design custom items. If substantial design work is required (drawing, prototyping) this time will be billed at $50/hr. These services may not be available during November-December due to the holiday rush, but please ask.

COLOR MATCHING: Exact color matching is not available due to variation in monitors, the appearance of paint over different primers, and manufacturers' changes to paint formulas.

RAIN DELAYS: If rain or other inclement weather affect my ability to fill your order (laser cutting or painting), I will notify you as soon as possible and refund your order if it can't be shipped in time.

ABOUT CARDBOARD ITEMS: Cardboard gears are laser-cut and spray painted and are likely to smell like spray paint and lightly-charred cardboard until they air out completely. Unpainted laser-cut parts will have a very distinctly barbequed odor. Chipboard smells downright nasty when laser-cut. Cardboard laser-cut items are not fireproof, waterproof or toddler-proof, but at least they won't shatter if your cats or toddlers knock them off the tree.

ABOUT ACRYLIC PLASTIC ITEMS: Acrylic jewelry is shatterproof but its finish is relatively delicate. Protect your jewelry from scratching against rough or metal objects, do not rub with paper towels, and do not clean with Windex (or other ammonia-based window cleaner). Eyeglass lens cleaner, Brillianize, and Novus #1 seem to work well without removing paint. Metallic and colored accents are added with various types of craft paints and should withstand a quick wash, but not ultrasonic cleaners or soaking. Scratched acrylic can be buffed with Novus #2 and non-scratch fabric.

WHOLESALE/CONSIGNMENT: If you are a retailer interested in carrying my finished work in your store, let's talk! However, if you are outside the SF Bay Area, I would prefer to sell wholesale than consignment due to logistics.