SpoolDesign

Spool

Wilmington, Delaware

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SpoolDesign

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SpoolDesign

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Quality 5 Shipping 22 Customer service 14

Shop policies

Last updated on February 5, 2011
Welcome to my shop!

Accepted payment methods

Paypal
Returns and exchanges
If not fully satisfied, all items can be returned for refund within 30 days from date of purchase. Please contact me first (via Etsy) to work something out FIRST before opening a dispute or leaving bad feedback. I want all of my customers to be happy as clams.
Items that have been harmed in the mail (if insurance is not purchased) or by anything other than normal wear and tear will not get a full refund. Please contact me to discuss via Etsy.

**Please contact me PRIOR to return to confirm return address!**
Payment
If you complete your purchase, you are fully responsible for making payment via paypal. If another method of payment is necessary, please contact me prior to purchase to make arrangements.
Shipping
All US items are shipped via USPS with tracking. I can offer insurance for an additional cost, so please convo me prior to order if interested. If you need your item's shipping expedited, please contact me - I will be more than happy to get you a new shipping cost & get in the mail.
Additional policies and FAQs
Please, to save us both time, please take advantage of the etsy conversation and ask questions before purchase. I describe all items as completely as possible so you know what you are purchasing. And during the week, I generally check my messages often so I can get back to you as quick as possible.

***COUPONS, SALES & DISCOUNTS***
COUPONS: If you have a coupon, please convo me with the coupon code and tell me which items you want so I can put the items on hold for you and adjust the pricing. OR you can order what you want & I will reimburse you.
Unless otherwise stated, coupon not valid on shipping costs. Limit one (1) coupon per customer. Coupon may be used one time only. Discount taken on item of equal or lesser value. Coupon good only on jewelry and jewelry sets (not art, not supplies) at spooldesign.etsy.com only. Coupon NOT good on any sale items unless otherwise stated.

SALES: Free shipping is ONLY for First Class US Mail.
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