Sri Rao Art
srirao's Shop Policies
Thank you for the time you've taken to view my passion, my art. Please feel free to comment on all you see.
I appreciate prompt payment, so please don't purchase items until you are ready to pay for them, it really helps the process go better. On all in-stock orders (non-custom) if you need to cancel after ordering but before shipping, I will refund your purchase price within 24 hours of your request to cancel.
If you would like to return the product after you received it, you can do so and get the refund money minus the cost of shipping both ways and any other cost incurred as a result of selling this item to you. The money will be refunded after the product is safely returned to me.
You can also choose to exchange for another painting in my store. Once the painting is received and the money settled, I will ship the exchange product to you.
On all prints it may take up to 2 weeks to ship them based on if the immediate availability of the prints. Original artwork will ship within 3 to 5 business days.
If you cannot wait that long, please let me know and I can expedite my process as best as I can.
Shipping on custom orders will be specific to each order and I will always try to include your estimated time frame, including shipping, within your custom listing. If not, please refer to the section below for custom artwork for the standard turnaround time.
Refunds and Exchanges
It would break my heart if you didn't love your purchase, but if you need to return an item after it's been shipped, please return the unused item within 10 days of delivery, and I will happily issue you a store credit for use in any of my shops (minus selling fees.)
For custom items, I will offer a 50% refund, or store credit in exchange for the return of your UNUSED item. If this is a custom artwork, I will resell the image to someone else.
Additional Policies and FAQs
If you ordered custom paintings through my store, I will need a minimum of 2 weeks to create the artwork and then 3 to 5 days to ship them. If you need it prior to this timeframe, please let me know and I will do the best I can.
Custom artwork using images provided by other people:
You agree by purchasing a custom artwork from me that I have the right to use the images that you have provided to me for the custom listing, and I retain all rights to any artwork created by me regardless of the imagery used. Furthermore, I have the right to reproduce and sell any artwork created by me in my studio, including reproductions of custom artwork.
I really appreciate your interest and the time that you are taking to browse my store. If you have any questions about my store or just anything in general, please convo me.
Thanks for your support!
Last Updated April 7, 2013