For special circumstances a refund will be given if the item is returned (at buyers expense) in original condition. Refund is for purchase price only. No refunds are given for shipping costs.

Payment Methods: We accept all major credit cards, PayPal, and Etsy gift cards.

Deadlines: All payments must be received within 3 business days of the original purchase date. We reserve the right to cancel all orders whose payment has not yet been completed after this time period.

Carriers: We generally use USPS, UPS, or FedEx to ship our items, depending on the specifics of that item. If you have a certain preference of which carrier we use, please let us know BEFORE ORDERING and note that the shipping costs may vary from those in the listing.

Upgrades: If you need to receive an item within a certain amount of time, please contact us before ordering to ensure that this time frame is possible. We can then discuss any changes in shipping fees to get you your item sooner.

Insurance: All of our items over $50 are insured up to their purchase amount. Many of our items under $50 are also insured, but it is not guaranteed.

Damaged Items: If your item is damaged upon receipt, you have 72 hours to inform the shop. For orders under $50, a refund will be given less the amount actually paid in shipping (not the amount charged). For orders over $50 (before shipping) we will begin the insurance claim process with the shipping company. Please note that this process may take several months, however we will issue a refund less the amount actually paid in shipping (not the amount charged) within a month of your informing the shop.