staciepate

Cleveland, Ohio · 32 Sales

staciepate

Cleveland, Ohio 32 Sales On Etsy since 2007

0 out of 5 stars
(20)

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staciepate

Reviews

No reviews in the last year

Anonymous on Dec 26, 2009

5 out of 5 stars

beautiful!!! Thanks

Anonymous on Dec 23, 2009

5 out of 5 stars

Anonymous on Dec 22, 2009

5 out of 5 stars

Very cute! Thanks so much.

Anonymous on Dec 22, 2009

5 out of 5 stars

Love them! Very cool item.

View all 20 reviews

Shop policies

Last updated on March 28, 2015

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Other Method
Payment
If I do not receive payment within three days and I've not heard from you regarding a plan to pay, I will contact you via convo regarding payment. If I don't hear back from you within 48 hours I will cancel the sale and relist the item.

If you choose to cancel a purchase, please do so as soon as possible, as I make every effort to mail your purchase to you as soon as possible after payment is received. If I've already mailed your purchase to you, I will not refund your money until I've received the returned material and confirm that it's undamaged and accounted for. Return postage is the responsibility of the buyer, or in this case, the non-buyer.
Shipping
Within the United States

• I will ship all packages USPS first class with a delivery confirmation within 72 hours of receipt of payment (excluding weekends and holidays). More than likely it will be sooner than that. As a courtesy, I will send you a convo the same day your order is shipped. Please let me know when you order if you don't wish to receive a convo letting you know that I've sent your package.

• For extra security, you may request insurance (all orders over $100 are automatically shipped with insurance). Please wait for a revised invoice so the cost of insurance can be added if your purchase is under $100.

• If you live in an area where deliveries can be a problem and are concerned about the safe delivery of your package, I strongly suggest you request insurance on your order. If you prefer insurance, please send a convo and pay after you receive the revised invoice.

• I will gladly combine shipping on all orders going to the same address (that were placed at the same time).

International

• I will ship all international orders first class international via the USPS.

• Buyer is responsible for any taxes, fees, or duties.

• Customs paperwork is filled out for ever order, completely and truthfully.

• For all the reasons listed above, your item(s) will be shipped securely wrapped, and without a box unless requested, and then, depending on availability.
Refunds and Exchanges
We all love positive feedback. I am thankful that you've chosen to purchase my jewelry, and I want you to be happy with what you receive from me. If you are not satisfied with your order, please contact me and give me the opportunity to resolve the issue before leaving negative feedback. I cannot resolve what I do not know about.

Since I've only had about three returns or exchanges, and every situation comes with unique circumstances, I don't have a blanket return policy at this time. If you're unhappy with your order, please contact me within 48 hours of receipt and let me know what the issue is and I will do my best to resolve it in a manner is satisfactory to both of us. I will resolve each instance on an individual basis.

Custom orders are not returnable, but I will work with you in order to get what you've ordered. Please understand if changes are made to the original order the original quote was based on, or if materials are wasted due to revisions, additional charges will apply.

I do not offer refunds or returns on items that are damaged due to misuse on the buyer's part. Earrings are non-returnable and non-refundable.
Additional policies and FAQs
ETC:
I am honored that you love my jewelry and I want you to be happy with it. Please be sure of the size of the piece of jewelry and the size you require. Also bear in mind that the color on your computer screen may not be the exact color of the actual stones. Please allow for variations. If you have any questions at all, please convo me before ordering.

Most of my designs can be adjusted to accommodate a larger or smaller size, but some cannot. Most adjustments can be made at no charge if they are made before the initial shipment. If you have to return it to me for additional adjustments, the buyer will be responsible for postage and any costs for adjustments. I will pay for postage back to you after the adjustments have been made.

I do not offer refunds or returns on items that are damaged due to misuse on the buyer's part. I will repair the item for you for a fee (depending on what kind of work and materials are involved). If a piece of jewelry is broken or damaged through normal wear and tear and shows no sign of stress or abuse, I will gladly repair it at not cost to the buyer.

I do not accept returns or refunds on earrings.

If you have any questions at all, or if the color is critical in your purchase decision, please convo me before ordering.

Regarding Feedback:
If I go to the store, or order something online, I don't consider the sale completed until I've received what I ordered. Therefore, I don't consider my Etsy transactions complete until you have what you ordered in your hands. I do not generally leave feedback until I either see that you've received your order (if in the U.S. via delivery confirmation) and have had sufficient time to contact me regarding potential problems and have not, or you've sent a convo to let me know you've received your order (in the case of international orders). I have never withheld feedback and never will.