Returns and exchanges:
These items are customized and personalized so I do not issue a refund if
a mistake was made due to customer mis information, so be sure to
doublecheck all information in your notes to seller section.
If however, a mistake was made on my part , I will be happy to exchange
the item or accept a Return of the item for a full refund.

*** once I hear back form you that your order was received and you are
100 % happy with it, I will consider the transaction complete.

: I accept payment thru Paypal and direct checkout. If you pay with an
e- check thru Paypal-
It usually takes 3-5 days to clear. Your order will not be processed until
payment is cleared.
I also accept Etsy gift cards

Shipping: I ship with USPS-First Class mail. Priority mail is available for an extra
charge and I require signature confirmation and insurance on all packages
over $100. Please keep in mind that Processing times do not include
weekends, holidays, or the day that the order was placed.


If you need something delivered by a certain time, please let me know,
and I will try to accommodate your request.

I provide a tracking # with all orders, and if for some reason your order is
confirmed as delivered and you have not received it, please contact your
local post office with your tracking # For any info they may have regarding
your order.

*** I only ship to the address listed on your Paypal or Etsy account. If the
item is a gift, please have the name and address changed in your Paypal or
Etsy account prior to checkout.
***I can even include a gift card with your item at no additional cost!!

Please note; *** I can not be held responsible for items sent to a wrong
address provided by you that are not returned to me.

Feedback: feedback is important in my business so if you are not completely
satisfied with your order , Please don’t hesitate to contact me.
If you are happy with my work- please take a moment to leave a review for my shop!!

Custom Merchandise:
StarCrossedLullabyes uses only quality merchandise and fabrics for all of my custom items. However, embroidery is a process and tho there are rarely problems, the machines are not infallible and sometimes mishaps occur.

If you employ me to custom embroider merchandise that has been provided by you, the client,
I CANNOT BE HELD RESPONSIBLE TO REPLACE YOUR MERCHANDISE IF IT IS DAMAGED IN THE EMBROIDERY PROCESS.


Laundering Tips for your Timeless Treasure:
For optimum results, I recommend handwashing your item with a mild detergent in cold water. Pretreat stains with a a color safe, non-bleach stain fighter.
Oxyclean is not recommended as it is known to cause bleeding of colors.
You may also wash the items inside out in a cold /delicate/ short wash cycle.
If there are ribbons or embellishments you may want to place the item inside out in a pillowcase or lingerie bag to prevent damage.

For best results line-dry your item or lay flat to dry. It is fine to iron your item if needed, but DO NOT Iron directly on the thread or embellishments.
Ironing inside out is best and prevents discoloration of the design and its features

StarCrossedLullabyes Privacy Policy

-INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information (I do not personally see your payment information, credit card details, etc- as these are processed securely through Etsy), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly via Etsy messages or through a private note attached to your order.
-WHY I NEED THIS INFORMATION AND HOW I USE IT:

I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

-INFORMATION & SHARING DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

-Shipping Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (specifically USPS). I will share your personal information with these third parties, but only to the extent necessary to perform these services and ship your order.

-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

-DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data, privately secured within my Etsy account (sold order receipts) for the following time period: 4 years. I only download your personal data when printing USPS shipping labels direct through Etsy's shipping service in order to print these labels from home, and I promptly delete these files after completing and shipping your order.

-TRANSFERS OF PERSONAL DATA OUTSIDE OF EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

-YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

-Object. You can object to my processing of some of your information based on my legitimate interests and receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. To opt out of emails that you have previously given me personal consent to join, you may also click the "unsubscribe" button at the bottom of any emails sent to you from Art by Starla Moore. This does not include messages direct from Etsy, as I do not send these emails personally and you would need to unsubscribe from Etsy's specific emails and services in order to retract your consent.

-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

-HOW TO CONTACT ME

For purposes of EU data protection law, I, Richelle Rodriguez, am the data controller of your personal information within my shop at StarCrossedfLullabyes on Etsy.com. If you have any questions or concerns, you may contact me at:
Shelley [!at] star-crossedstitches.com.
Alternately, you may mail me at:

Richelle Rodriguez
601 W Oakland Ave
Bloomington,IL 61701
USA