SteamedGlass is taking a short break
Sean on Jan 14, 20145 out of 5 stars
Can't say enough from how awesome this terrarium is. We get so many compliments about it and the way it was delivered was first class. Everything was packed so well that nothing broke not even the delicate light bulb Thanks for such an awesome art piece for in our living room.
Fay on Dec 7, 20135 out of 5 stars
I don't know where to being with how awesome this artist is. The item was packaged with a box inside a box, both filled to the brim with packing peanuts which accounts for his items arriving in great condition. Tim & contacted me during the process & shipped the item promptly. Incredible attention to detail! Thank you Tim!
Heidi on Dec 6, 20135 out of 5 stars
My friend LOVED it! Thanks for the great communication!! And thanks for allowing for special instructions as well!
Anonymous on Apr 15, 20135 out of 5 stars
Beautiful! Item was packaged so carefully. I was worried about shipping to Hawaii but it came today in perfect condition. Love your work, will be shopping for more.
My terrariums are probably some of the most unique you will find. I design them that way because I know there are people like you who love new twists on an old idea. I view my customers as a unique group who deserve to be served in a unique way. Because they come to me looking for something special, I am motivated to do my best for them. I value your honest opinion as a way to improve the work I love.
All items are double-boxed with packaging designed to keep the terrarium's contents from shifting while it's on it's way to you. My terrariums use only preserved mosses and materials which do not require watering or maintenance. I do offer a variety of empty light bulb containers for customers who would like to fill with whatever they choose.
If you would like to know more about me personally, feel free to see my profile:
Accepted payment methods
Returns and exchanges
I always welcome an honest opinion of my work as a way to help me improve my craft. Please contact me directly with any problems before leaving negative feedback on Etsy, and I'll be sure to make things right.
PLEASE NOTE: Michigan residents will be required to pay 6% sales tax.
All items are shipped USPS Priority (2-3 days- non-insured) except for Professor Alexander's Botanical Vasculum which will ship using USPS Parcel Post (2-9 days). If you would like to upgrade to USPS Priority, please contact me immediately. I will then invoice you for the added shipping amount and, after receiving payment, will upgrade your shipment.
I will usually ship your terrarium the day after I receive payment for your order, unless specified otherwise in the item's listing. If you need your terrarium in time for something special, let me know and I will arrange for a different shipping method to get it to you on time.
I make every effort to package your terrarium so that it reaches you in the same condition as it left my studio. Direct contact info is included on the care card if there is obvious damage to the terrarium or shifting of the contents inside. It is important to contact me IMMEDIATELY upon discovering any damage! I will request a photo of the damage emailed to me as proof for my records but will send out a closely matching terrarium if the damage is obviously the fault of the carrier or my packaging.
Although customs regulations in some countries prohibit the import of moss, plants and other organic materials, all of my designs contain dried/preserved moss and have been successfully shipped across some borders. International shipping options are detailed in the shipping section of each item. If your country is not listed, please convo me so that I can check your country's customs regulations.
Because of the fragile nature of these products, items must be shipped separately to my international customers. All items are carefully packaged and double boxed.
International shipping prices are based on Priority Mail International costs (6-10 business days), the most affordable option that provides tracking and indemnity coverage. Priority Mail International will be the usual method used for international shipping, but your shipment can be upgraded to:
- Express Mail International (3-5 business days), quoted on request.
- UPS Worlwide Express (guaranteed 1-2 day delivery), quoted on request.
Please convo me as soon as you order to arrange for a shipping upgrade.
PLEASE NOTE that international delivery services can not be controlled by my shop. Once shipped, items go through many hands before they reach their final destination. Please understand the risks involved with international shipping to your country and that items may be delayed or held by customs officials.
***The buyer is responsible for ALL CUSTOMS CHARGES & FEES, to be paid by the buyer upon delivery.***