steamjunque is taking a short break
Note from shop owner
Candy on Feb 10, 20205 out of 5 stars
Jane was so helpful arranging for a different metal for my pins for my wedding dress and rushing it though for me. I could not recommend her enough! Excellent service and the pins are beautiful!
megs9871 on Jan 25, 20205 out of 5 stars
Jane went above and beyond. Super fast delivery and the product and packaging is perfect! Couldn't rate Jane anymore as a seller !! ⭐⭐⭐⭐⭐
Mary on May 4, 20195 out of 5 stars
My husband, who is a professor of British literature, absolutely loved this! Such a clever and unique item!
talya71 on Jan 15, 20195 out of 5 stars
Utterly gorgeous! My sister will love it. And I'll be back to get some earrings for myself I expect!! Thank you!
A. on Jan 5, 20195 out of 5 stars
Such a lovely decoration! I loved the design so much and quickly hung it up in my book room where it looks stunning. Will cherish it always!
A. on Jan 5, 20195 out of 5 stars
Absolutely stunning brooch! I fell in love instantly when I saw it and it’s absolutely perfect. Arrived quickly and packaged perfectly. Thank you so much!
If you have any questions, please feel free to contact me!
Accepted payment methods
Returns & exchanges
The days refer to working days, which excludes weekends and public holidays.
Delivery dates cannot be guaranteed unless previously agreed before orders are placed.
It is the customer's responsibility to provide a correct shipping address during the checkout process. If the address is sent to the wrong address because the customer supplied the wrong details, the customer will not receive a refund.
Any items returned to me due to an incorrect, outdated, or insufficient address or that have not been collected by the buyer following attempted delivery, will incur new shipping charges, or will be refunded minus the original shipping charge (personalised/custom orders are not refundable/returnable). I will only ship to the address shown on the order.
UK shipping is via Royal Mail's First Class services.
International orders are sent by Royal Mail's International services. According to Royal Mail’s website, delivery to Europe is within 3 to 5 working days of posting and to the rest of the world within 5 to 7 working days of posting. However, this refers to the time for the package to arrive in the country of destination and not subsequent Customs clearance and onward transmission by local postal services, which unfortunately can take much longer (4-6 weeks in some cases).
Most international orders arrive within around 10-20 business days, however please note that I cannot obviously guarantee a delivery date and I am not responsible for delays due to Customs. Please allow extra time for your parcel to arrive around seasonal events or public/bank holidays.
The customer is responsible for paying any tax, import duties and/or customs charges that may be levied on overseas orders.
Orders are usually posted very first thing on Mondays, Wednesdays and Fridays and so the cut off time for items to be posted on those days are 9pm (UK time) the day before. If you need your item in a hurry, please do contact me to let me know and I will make a special run on Tuesdays or Thursdays where possible.
Additional policies and FAQs
Please note that I strive to represent all my artwork accurately in my photographs and make them as representative as possible. I photograph all my work under professional lighting in order to show the colours and textures in my work to their full effect. Note that the colours may vary under different lighting conditions or when displayed on different monitors.
If anything is damaged when it reaches you, contact me immediately but no later than 14 days after they reach you so I can raise a claim with the carrier.
Minor repairs to jewellery items are free of labour charge. However, if I need to use any materials during the repair, these will be charged at cost. The customer will be responsible for secure carriage in both directions.
Please note, my work is not suitable for children.
The handmade items offered for sale on this website (steamjunque.etsy.com) remain the intellectual property of Jane Hamill. Any attempts to resell these items giving false credit to another maker constitutes theft under national and international Intellectual Property Right laws.
All purchases made from steamjunque.etsy.com are subject to UK law. In making a purchase you are agreeing to this.
~~~Information I Collect~~~
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
~~~The Legal Base for Information Collection~~~
The General Data Protection Regulations (May 2018) (EU) (known as GDPR 2018 throughout the rest of this Policy) requires that I explain the legal bases I rely on to collect, use, and share your personal information.
~~~Why I Need Your Information and How I Use It~~~
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1. providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
~~~Information Sharing and Disclosure~~~
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (Royal Mail). I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.
I generally keep your data for a minimum of 1 year following consent / purchase date, and for a maximum period of 7 years following consent / purchase date.
For tax purposes, I store an electronic copy of Etsy invoices on a small private network that is accessible only from within my business premises and is password protected.
~~~Transfers of Personal Information Outside the EU~~~
I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
If I am deemed to transfer information about you outside of the EU (my email is hosted by Google.com, thus any emails I received regarding your order are handled outside of the EU) I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (e.g. where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object: You can object to
(i) my processing of some of your information based on my legitimate interests and;
(ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
~~~How to Contact Me~~~
For purposes of EU data protection law, I, Jane Hamill, am the data controller of your personal information. If you have any questions or concerns, you may contact me at janehamilljewellery [!at] gmail.com or steamjunque [!at] gmail.com.
I am the data controller for two Etsy shops only – janehamill.etsy.com and steamjunque.etsy.com. If you wish to access, correct or delete personal information held by Etsy or another shop please contact that shop or Etsy directly for assistance. If a customer contacts me to access, correct or delete personal information held by Etsy, I will request that the customer send a request directly to Etsy.