steampunkglass

I only want 100% happy customers! If for any reason you are not happy with your purchase PLEASE LET ME KNOW STRAIGHTAWAY!(Within 3 days please) I can then arrange with you return and refund of the item, although I cannot refund return postage. If items are dammaged on reciept please let me know as soon as you can.

Payment at time of purchase please, I prefer paypal

Due to recent Royal Mail changes to services, international orders cannot be tracked. I can also send via more secure signed for and tracked service, however this is a lot more expensive and is an optional extra, tracked international. Although this service is more secure it cannot be used to send to PO boxes, and in some countries doesn't always provide extra tracking info once it has left the UK.
Most international items turn arrive with 21 working days (so not including weekends) but occasionally can take a little longer if delayed by border security/customs checks.

UK orders are shipped 1st class post and should normally arrive between 1-5 days, however at busy times of the year, such as Xmas, there can be delays.

All my items are one offs, and there is always some variation between items, especially in sets of beads - they are handmade after all! Please bear that in mind when ordering.

If you see something I have previously made that you would like made again or in a different style/colour etc please contact me. I may not be able to do it, but I can try!

*******IMPORTANT NOTE! I make and ship all goods from the UK, purchases of items made from the shop are subject to UK legislation. All goods sold are to individuals only and not for re-sale ---- if you require items for resale please convo me first *********

Mostly I will only use your information (such as address) to process and post your order, but very rarely I may need the information you supplied when ordering (most of which is held on Etsy's secure servers) for other legal reasons. These are listed bellow as part of the EU GDPR requirements;

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
•as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
•when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
•if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
•as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
•Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
•Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
•Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
•Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
•Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
•Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
•Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
•Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Glenn Godden, am the data controller of your personal information. If you have any questions or concerns, you may contact me at glenn [!at] steampunkglass.com