HandCrafted Furniture and Home Decor
stedi's Shop Policies
♥ Hi, welcome to my shop! ♥
It's nice to know my creations are being seen by people who may appreciate what I have to offer!
My name is Elena and I have a small woodworking studio STEDI located in the central part of the Netherlands.
Please take a moment to read through the shop policies. If you have any questions or concerns, contact me through Etsy.
I use Paypal for payment. Paypal accepts all major credit cards and debit cards, you do not need a Paypal account. Just click the Paypal button when you go through the checkout and paypal will help you through the process.
If you live in the Netherlands I also accept payments via bank transfer. Simply message me and I'll send you my details. Your order will be sent within two business days after receiving payment.
Here are some helpful links that explain purchasing on Etsy:
Etsy's help guide to make a purchase http://www.etsy.com/help_guide_checkout.php
How do I register for Etsy? http://www.etsy.com/help/article/244
I will do my best to ship your order within 2 business days after receiving payment.
All orders are carefully packed in a recycled corrugated box and bubble-wrap.
I ship through regular mail by PostNL.
Shipping rates depend on the weight of the item and the country it has to be sent to.
These are the prices for items up to 2 kg (as most of my items are) without a tracking number:
European Union: €8,50
Europe non-EU: €11,00
Everywhere Else: €17,50
Shipping prices for items more than 2 kg (with Tracking number):
European Union: €19,50
Europe non-EU: €25,00
Everywhere Else: €34,50
Please make sure your address on etsy matches your address on paypal. If these are not the same (and there is no message to seller), I will ship to your Etsy-address.
Refunds and Exchanges
Your satisfaction is my intention. I strongly believe in the quality of my work and ensure that every item looks and performs perfectly. If you have any problems or concerns regarding your purchase please contact me within 3 days of receiving your item. Refunds offered on a case by case basis and only on damaged items. Before issuing a refund or replacement I may ask you for further information or photographic evidence of the damage.
Shipping costs are not refundable.
Additional Policies and FAQs
Custom orders are possible.
Custom signs are normally completed and ready to ship within 7 days from the time you order. Following your purchase I can send a proof to give you an idea what the final sign will look like and give you a chance to correct spelling, dates, or wording. If I do not hear back, I’ll go ahead and make the sign.
I take great care to ensure that all of the photographs we take display the items and their colours as accurately as possible however, please be aware that all monitors and screens display colours differently and subtle variations do occur.
Your comments, suggestions and special requests are welcomed.
Elena Kirsanova Bezborodova
3561 BL Utrecht
Last Updated September 24, 2012