steelmyart's Shop Policies
Welcome to Steel My Art! I have been a metalworker on and off for the last 20 years. Although I was a full time mechanic for 30 years, steel has always been my first love! Now that I am self-employed as an Iron Contractor, I can afford to give a little more time to my metal and to my art.
----Custom Orders: Please note, if we are creating an original design for you, we allow one sketch and two revisions for the quoted price. Any revisions over and above those two, and we will need to re-evaluate the estimated price.---- We hope you understand how much of our time and effort we put into your design and we also hope that this policy will better enhance the communication between ourselves and our customers.
I gladly accept paypal and checks and money orders, although may delay shipping until checks clear.
I usually ship usps due to the size of most of my items. Usps does takes 3 to 5 (working) days to ship, so be aware that your shipment may take some time. Anything under 24" I can ship USPS and that also keeps the cost down also! Most everthing else goes FedEx.
Canada shipping: We have always enjoyed shipping to Canada and appreciate our Canadian friends! However, USPS has recently raised our International shipping by approx 100% and this has become quite a problem. We have removed "Canada shipping" from our listings because the prices vary so greatly from province to province. Please convo us with your request for an exact price on Canadian shipping!
Refunds and Exchanges
Returns are handled on an item by item basis. My goal is to make my customers happy, so if you have any problems, please feel free to convo me first so that we can work something out. Unfortunately we cannot refund shipping charges on returns.
Note: We reserve the right to charge a 20% restocking fee on cancellations of Custom Orders.
Additional Policies and FAQs
I love custom orders, in fact most of my local work is just that. I do signs for businesses, farms, homes and many garden arts that I have not had time to list, so convo me if you have something in mind or just click on the (request custom item)! We NOW can do 4' x8' custom signs or wall art.
Last Updated November 13, 2014