Grymn Gothic and Heavy Metal artwork

On Etsy since 2010

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Grymn Gothic and Heavy Metal artwork

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Shop policies

Last updated on February 9, 2011
Welcome to my shop policies!

I have tried to lay out all the info I think you might need when you buy from Steff Metal. If you don't see an answer to your question here, please don't hesitate to contact me through the "Conversation" feature of your Etsy account, or at steff [!at] I am nice! :-)

I am trade friendly and love creating custom portraits and unique commissioned pieces. Convo or email me if you're interested in trading or commissioning a custom work.

NEW! I can include braille messages with cards and gifts (uncontracted or UEB only)

TURNAROUND TIMES: turnaround times on Etsy shop packages are currently running 2-3 weeks. Convo me before purchase if you're in a hurry and I'll see what I can do.

I use various local and international printing services to print my products:

Postcards and glossy greeting cards are on quality cardstock through Vistaprint/Overnight Prints.

Handmade greeting cards are made from acid free cardstocks and archival photo paper. With proper care, the prints on these cards should last 150 years.

Prints are on archival print paper. Unless noted otherwise, all my prints are open edition. I will create some limited edition sets for special occasions and these will be marked clearly in the listing.

My prints are high resolution, and we've tried to get the colors as close to the original as possible. Because I am colour-blind, I sometimes cannot get the colors exactly accurate. If you have any questions, please don't hesitate to ask.

I sign and date on the back of all prints.

ETSY WRITiNG PACKAGES: Contact me if you have any questions of specific needs. I'm happy to send samples and my writing resume. The general turnaround time varies from 2 days to a month, depending on the scale of the project. I can accommodate urgent writing jobs, although I usually charge a $5 rush order fee.

Accepted payment methods

Returns and exchanges
If you recieve an item which is damaged,

- I offer refunds and exchanges on all non-clothing and non-custom orders. If the item is in original condition, with all pieces and undamaged, you can ship it back to me at your own cost and I will happily refund the purchase price.

- if your item was a one-off custom order, and arrives damaged, please let me know and we'll figure out the best way to handle the situation - refund, exchange or the creation of another item.

- Please let me know as soon as possible that you would like a refund, within 2 weeks of receiving the item.

- If item has been damaged or lost in the mail, please let me know and I will send a replacement.
I accept Paypal, credit cards and personal cheques, but I prefer Paypal. If you're having problems figuring out how to pay, convo me and we'll work something out. Remember, I live in New Zealand, so international buyers wishing to pay by cheque will incur additional fees.

Please pay for your item within three days of making the order. Etsy is a two-step system. You go through the checkout process on Etsy, and THEN you need to sign into paypal and pay. If you're going to send a cheque, please send it out asap as the NZ post is quite slow, and the longer the post takes, the longer you wait for your item.

I don't ship anything till I've recieved payment.
I DO refund shipping charges via paypal if shipping ends up being less than quoted.

I ship with NZ post or DHL couriers, which can take a long time. Please allow 15 days shipping worldwide, 7-10 days NZ and Australia. I ship within 72 hours of purchase (I'm legally blind and it is sometimes difficult for me to get to the post office) however most items will ship the day after ordering.

To keep costs down, items are shipped without shipping numbers. Please advise if you would like a shipping number or expediated shipping, and I will send you a quote for a new price.

I often use recycled packaging (boxes, bubble wrap, cardboard) but I make sure your items are wrapped in clean materials, and are safe and secure. I package items in plastic sleeves to prevent them getting wet.

All customs fees are the buyers responsibility. I always fill out customs forms with the correct price you paid, and I cannot write "gift."

If the purchase is a gift, I will ship to the giftee's address, but you become responsible for the package once I ship it. Let me know it's a gift in the "note to seller" and I will gift wrap for you and write a special note.
Additional policies and FAQs
For custom orders click 'request a custom order' on the right of the shop. I love custom portraits and other orders and am happy to oblige.

I have lots of ideas for potential custom projects - portraits! pet portraits! band portraits! gig posters! CD sleeves! recipe cards! web graphics! I can tackle any project.

I am open for trading on all products, including writing packages. Convo me if you are interested in a trade.

I will gift wrap for FREE. Just let me know who the lucky person is and the message you want on the card.

NEW! I can include a braille message with any card or gift. Please let me know your message in the "note to seller" field when you order, and if you would like uncontracted or UEB (unified English Braille).

I do NOT create in a pet free home. Our very own black metal kitty roams the house at will. I store all items in a cat-free space, however.