Stellah's Vintage Groove
stellahsgroove's Shop Policies
Hello and Welcome to StellahsGroove! We're always on the hunt for really cool vintage finds so, please check our listings often You're bound to find something just for you:)
We accept all major credit cards and PayPal as payment methods. Please make sure that the address and name on your accounts are accurate as we will only ship to what it says on the invoice. Thanks in advance for your cooperation.
All United States orders are shipped using Priority Mail which takes 2-3 days from the ship date. We normally ship 2 times a week. Please feel free to contact us for additional information.
In order to cut down on shipping costs for international customers, most of our listings reflect First Class Mail. Below is a brief description of that service and other options that you can use if you need your package sooner.
FIRST CLASS MAIL
First Class Mail is the most economical method to ship your package. It normally takes about 2 weeks for delivery. However, this is not guaranteed. There have been cases when it has taken longer (7-30+ days). Also there is no tracking after it leaves the US. If you choose this method please be patient with receiving your item.
PRIORITY MAIL with insurance
According to the United States Postal Service when you use International Priority Mail your packages should be delivered within 7 to 10 business days. This is true for the most part. However, this is not guaranteed. Please note that we are not responsible for customs or any other delays that are postal related. Tracking is available with this service.
INTERNATIONAL EXPRESS MAIL
International Express Mail guarantees delivery within 3-5 business days. You will also be provided with tracking information.
TAXES AND DUTIES
We are obligated to list the value of all items purchased and are not responsible for taxes and duties that may be applied to the package by your country.
If interested in any of these methods, please let us know. If you'd like to read more about each service please visit usps.com.
Refunds and Exchanges
All sales are final unless we have grossly misrepresented an items description. We apologize for any inconveniences this may cause you. To avoid any issues, please refer to the measurements of the item or more importantly, please contact us for an estimated size. We believe this is the best way to figure out if the item will fit you. We value you as a customer and hope to do business with you soon!
Additional Policies and FAQs
If you have amazing items that you'd love to sell please contact us to find out about consignments.
Will gladly reserve or hold items upon request. However, in order to do so a small down payment may be required. If interested please convo us for details.
We value you as a customer and look forward to hearing from you soon!
Last Updated August 5, 2014