StellaIsabelDesy
Announcement
Cyber sale! 20% to 40% off on everything, until December 1st 2022. Each piece of jewelry is designed, assembled and shipped by me from my studio in Longueuil, QC, Canada. They are handmade with utmost care. I use high quality stainless steel, brass, pewter, gemstones, glass beads and freshwater pearls. Processing times is generally 2-3 working days.
► CANADIAN BUYERS
Free untracked standard lettermail shipping for Canadian orders (except items on sale/promo)
Most provinces : 6 to 10 business days
British Columbia : 10 to 15 business days
Quebec : 3 to 5 business days
Shipping upgrades with tracking are also available at checkout.
If you are in the greater Montreal area, it is also possible to pick up your order at my studio.
► USA & EUROPEAN BUYERS
Free shipping with purchase + $ 35 USD for USA or + $ 65 CAD for Europe.
USA : Tracked Packet - 6 to 13 business days
EUROPE : Small Packet International Air, no tracking - 6 to 12 business days.
Shipping upgrades with tracking are also available at checkout.
► Since the pandemic, Canada Post does not guarantee arrival times, regardless of shipping method (tracked or standard) and transit time may take longer due to high volume of packages moving through the postal system. We have no direct control over so thank you for your patience and understanding.
►If you have any questions or special requests, please contact me. I speak French and English. I will be happy to answer within 24h. And if you experience an issue with your order, please contact me before leaving a review as I’m always here to help and want to fix any issue that might come up.
► If you wish to return an item purchased at regular price and with free shipping, it will be refunded minus the initial shipping/handling/packaging fee of 4$ CAD for Canada, 8$ CAD for US and +/- 10$ CAD for other country. Buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items purchased on sale or with a promo code are final sale. A package will not be considered as lost before 6 weeks since the shipping date.
https://linktr.ee/isabeldesy
Mailchimp mailing list: http://eepurl.com/hjnurj
Items
All Items
Reviews
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Peggy on Nov 20, 2022
5 out of 5 starsVery nice and sturdy chain. Just what I was looking for. Quick shipping too.
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maryse on Nov 11, 2022
5 out of 5 starsThe item arrive quickly, thank you. The item match the description and meet the expectations.
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Austin on Aug 8, 2022
5 out of 5 starsOrdered this brass chain to fit a pendant and it's the perfect width/texture/material if you're looking for a comfortable thin chain.
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fjchao on Nov 29, 2022
5 out of 5 starsGorgeous necklace. Looking forward to making many more purchases.
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fjchao on Nov 29, 2022
5 out of 5 starsAbsolutely love the necklaces I ordered. Stunning craftsmanship.
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Jessie on Nov 27, 2022
5 out of 5 starsSuch a beautiful piece to have for my loved ones ashes ! Perfect size and quick shipping !
About StellaIsabelDesy
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My workshop -
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My office, with Clémence my cat and Rita the dress form :) -
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New logo, hangtags and packaging!
Happy Jewelry
Isabel Désy launches Stella in 1999 and devotes herself to it completely in 2002. She creates a necklace which will be sold in stores for the Cirque du Soleil tour of Verakai. During this time, she receives a SAJE grant, participates in two Salon des Métiers d’art of Montreal and has been to The One of a Kind Show in Toronto since 2004. Stella is starting to shine in Québec and Ontario.
Color constellation
From seasons to collections, Stella Jewelry is inspired by everything that makes life beautiful: deco, fashion, artistic currents, music… And it sets the tone!
For clients and connoisseurs, Stella is about color and quality first and foremost.
These glass beads and semi-precious stones that unveil themselves, collide, complement and happily juxtapose pewter, wood, stainless steel and all kinds of material that attract her attention.
Stella signed pieces can be worn everyday, for work, to go out, or just for the fun of it. Many women see themselves in these sought after pieces of jewelry. Whether they be 20 or 50 years old, they love the style and the energy.
This shows Isabel Désy knows her stores and her clients. They remain loyal and spread the Stella work around them.
Stella’s jewelry are made by hand with rigor and precision in Montreal, in our Grover Building workshop.
Also, the team that surrounds Stella is also well rooted here : principal assistant, assembly and manufacturing collaborators, graphic designer, photographer, editors, suppliers and so many others (the list is long). Stella takes advantage of this opportunity to thank them all.
Shop members
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Isabel Desy
Designer, Customer Service, Photographer
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Clémence
Design Supervisor, Life Coach
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Benjamin
Redaction Supervisor, Meditation Master
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
Privacy policy
More information
Frequently asked questions
Order pick up in Montreal or Vieux-Longueuil, QC Canada
To save on shipping or to get your purchase faster, you can pick up your order directly at my workshop, located in Longueuil, Qc, Canada. Just convo me to set an appointment. Right after you pick up the order, I'll make the refund directly on Etsy unless you previously asked for the no shipping fee coupon code.
Material & jewelry care
I use the following materials: Stainless steel, raw brass and antique brass plating, nickel and lead-free pewter (created exclusively by and for Stella Jewelry), semiprecious stones, glass beads, fresh water pearls. Chains, rings and other component are either in stainless steel, raw brass or different plating color over brass or stainless steel. Stainless steel earring rods and hooks or other hypoallergenic alloy.
It is advised not to store your jewelry in sunny places because some stones and other parts may become discolored over time.
STAINLESS STEEL: Solid metal jewelry such as stainless steel is safe to wear in the shower, while swimming or while working out. It is a hypoallergenic metal, will not rust, tarnish or change color.
PEWTER: Pewter does not tarnish, but it can sometimes react to the pH of the skin. If it loses its shine, simply wipe with a dry, soft cloth designed for silver.
RAW BRASS: Raw brass (an alloy of pink copper and grey zinc, lead free and nickel free) oxidizes naturally in contact with air and skin. This natural patina creates over time a darker finish with a vintage look. This look is intentional; it is not a manufacturing defect.
To prevent the premature oxidation of your raw brass jewel, keep it in a small hermetic bag. Also avoid going under the water with your jewel (shower, bathing).
To clean raw brass and restore its original luster, brush it with an old toothbrush and toothpaste or a metal polish such as Brasso. Then rinse, dry well and store in an airtight bag.
It is possible that the skin of some people, due to heat, dampness and skin acidity, reacts to direct and prolonged contact with raw brass, to create a grey-green tint on the skin. This chemical phenomenon is completely normal. To remove oxidation, clean the skin with a cloth and mild soap.
ANTIQUE BRASS, COPPER OR BLACK NICKEL : Note that only raw brass oxidizes. Any other antique brass plated components do not tarnish (a brass base with bronze-brown plating), such as some chains, rings, clasps and ear hooks.
Warranty and repair policy
All Stella jewelry is designed and created in my studio in Longueuil, QC, Canada, they are handmade with great care. They are guaranteed for 1 year. If a piece has a manufacturing defect, I will repair it free of charge, please contact me before sending it. If you lost an earring, I can create a new one.
* For 1 year warranty and manufacturing defects, proof of purchase is required.
I also offer a service out of warranty repair. Stella is not responsible for normal wear on jewelry or on metal that lost color due to skin pH.
CANADA shipping options and upgrades
QUÉBEC:
- Lettermail: 2-4 business days (not guaranteed) - no tracking
- Xpresspost: 1-3 business days (guaranteed) - insured + tracking number
CANADA:
- Lettermail: 5-10 business days (not guaranteed) - no tracking
- Xpresspost: 2-3 business days (guaranteed) insured + tracking number
PANDEMIC UPDATE: Some events out of my control may affect shipping delays. Because of the pandemic situation worldwide, shipping delays may be longer, so a package will not be considered as lost before 2 month since the shipping date.
USA shipping options and upgrades
All orders are shipped with Canada Post
- Small Packet USA Air: 5-10 business days (not guaranteed) no tracking
- Tracked Packet : 6-13 business days (not guaranteed) tracking number only
- Xpresspost: 3-4 business days (guaranteed) insured + tracking number
There are no duty fees or taxes due on delivery. I am not registered to collect US tax but Etsy do charge and collect taxes for certain states.
PANDEMIC UPDATE: Some events out of my control may affect shipping delays. Because of the pandemic situation worldwide, shipping delays may be longer, so a package will not be considered as lost before 2 month since the shipping date.
INTERNATIONAL shipping options and upgrades
All orders are shipped with Canada Post
These are general international shipping info. If you need detailed shipping info for your country, please convo me.
- Small Packet International Air : 7 -12 business days (no tracking)
- Tracked Packet: 7-9 business days (not guaranteed) - tracking number only
- Xpresspost: 4-8 business days (guaranteed) - tracking number only
There are no duty fees or taxes due on delivery. I am not registered to collect your local taxes but Etsy do charge and collect duty and taxes for certain Country.
German and French customers please note that custom might delay the shipment
PANDEMIC UPDATE: Some events out of my control may affect shipping delays. Because of the pandemic situation worldwide, shipping delays may be longer, so a package will not be considered as lost before 2 month since the shipping date.
Wrong or incomplete address
It is the buyer's responsibility to provide a valid and complete address. Please double-check the correctness of your address before making your purchase. If the address you had on file with Etsy at the time of purchase was incorrect and your item is lost or damaged as a result, I will unfortunately not refund your order. If the item is returned to me undamaged but incurs return shipping fees, I will either refund your money less the cost of handling/packaging/shipping or I will re-ship after you pay the new shipping fee. I will not re-ship it for free.
Shipping fees for a reship: Canada 4$ CAD, USA 9$ CAD, Europe 12$ CAD
Return, exchange & orders with free shipping
If you are not completely satisfied with your purchase, I will gladly exchange or refund your jewelry. You have 7 days after the receiving of the package to contact me and return it. The item must be returned in its original state, send in the original box or in a bubble envelopE (no paper envelop). All the shipping costs are the responsibility of the buyer.
Orders with FREE SHIPPING - if you return any items that are NOT in sale, personalized or custom sized, then your order will be exchanged or refund minus a handling/packaging/shipping fee of 4$ CAD for Canada, 8$ CAD for US and +/- 10$ CAD for other country.
We pack our jewelry with great care. However, if an item is damaged during transit, please notify us upon receipt and send us a picture of the item and packaging. We may subsequently make an exchange.