StellaIsabelDesy

To save on shipping or to get your purchase faster, you can pick up your order directly at my workshop, located in Longueuil, Qc. We can also meet at a metro station between Berri & Rosemont or Longueuil. Just convo me to set an appointment. Right after you pick up the order, I'll make the refund directly on Etsy unless you previously asked for the no shipping fee coupon code.

I use the following materials: Stainless steel, raw brass and antique brass plating, nickel and lead-free pewter (created exclusively by and for Stella Jewelry), semiprecious stones, glass beads. Chains, rings and other component are either in stainless steel, raw brass or different plating color over brass or stainless steel. Stainless steel earring rods and hooks or other hypoallergenic alloy.
It is advised not to store your jewelry in sunny places because some stones and other parts may become discolored over time.
PEWTER: Pewter does not tarnish, but it can sometimes react to the pH of the skin. If it loses its shine, simply wipe with a dry, soft cloth designed for silver.

RAW BRASS: Raw brass (an alloy of pink copper and grey zinc, lead free and nickel free) oxidizes naturally in contact with air and skin. This natural patina creates over time a darker finish with a vintage look. This look is intentional; it is not a manufacturing defect.
To prevent the premature oxidation of your raw brass jewel, keep it in a small hermetic bag. Also avoid going under the water with your jewel (shower, bathing).
To clean raw brass and restore its original luster, brush it with an old toothbrush and toothpaste or a metal polish such as Brasso. Then rinse, dry well and store in an airtight bag.

It is possible that the skin of some people, due to heat, dampness and skin acidity, reacts to direct and prolonged contact with raw brass, to create a grey-green tint on the skin. This chemical phenomenon is completely normal. To remove oxidation, clean the skin with a cloth and mild soap.

ANTIQUE BRASS : Note that only raw brass oxidizes. Any other antique brass plated components do not tarnish (a brass base with bronze-brown plating), such as some chains, rings, clasps and ear hooks.

All Stella jewelry is designed and created in my studio in Montreal, they are handmade with great care. They are guaranteed for 1 year. If a piece has a manufacturing defect, I will repair it free of charge, please contact me before sending it. If you lost an earring, I can create a new one.
* For 1 year warranty and manufacturing defects, proof of purchase is required.
I also offer a service out of warranty repair. Stella is not responsible for normal wear on jewelry or on metal that lost color due to skin pH.

QUÉBEC:
- Lettermail: 2-4 business days (not guaranteed) - no tracking
- Xpresspost: 1-3 business days (guaranteed) - insured + tracking number

CANADA:
- Lettermail: 5-10 business days (not guaranteed) - no tracking
- Xpresspost: 2-3 business days (guaranteed) insured + tracking number

COVID UPDATE: Some events out of my control may affect shipping delays. Because of the pandemic situation worldwide, shipping delays may be longer, so a package will not be considered as lost before 2 month since the shipping date.

All orders are shipped with Canada Post
- Small Packet: 5-10 business days (not guaranteed) no tracking
- Expedited Parcel: 6-8 business days (not guaranteed) tracking number only
- Xpresspost: 3-4 business days (guaranteed) insured + tracking number

There are no duty fees or taxes due on delivery. I am not registered to collect VAT. You will be responsible for any associated VAT and handling charges that are levied by your government or postal service.

COVID UPDATE: Some events out of my control may affect shipping delays. Because of the pandemic situation worldwide, shipping delays may be longer, so a package will not be considered as lost before 2 month since the shipping date.

All orders are shipped with Canada Post
These are general international shipping info. If you need detailed shipping info for your country, please convo me.

- Small Packet: 2-5 weeks (no tracking)
- Tracked Packet: 7-9 business days (not guaranteed) - tracking number only
- Xpresspost: 4-7 business days (guaranteed) - tracking number only

Please be aware that your country's custom requirements may entail payment of duties and taxes upon receipt of your purchase. All costs associated with the import of products into your country are your responsibility. Please check with your own postal service/customs offices if you need information regarding these fees.

German and French customers please note that custom might delay the shipment

COVID UPDATE: Some events out of my control may affect shipping delays. Because of the pandemic situation worldwide, shipping delays may be longer, so a package will not be considered as lost before 2 month since the shipping date.

It is the buyer's responsibility to provide a valid and complete address. Please double-check the correctness of your address before making your purchase. If the address you had on file with Etsy at the time of purchase was incorrect and your item is lost or damaged as a result, I will unfortunately not refund your order. If the item is returned to me undamaged but incurs return shipping fees, I will either refund your money less the cost of handling/packaging/shipping or I will re-ship after you pay the new shipping fee. I will not re-ship it for free.
Shipping fees for a reship: Canada 4$ CAD, USA 8$ CAD, Europe 12$ CAD

If you are not completely satisfied with your purchase, I will gladly exchange or refund your jewelry. You have 7 days after the receiving of the package to contact me and return it. The item must be returned in its original state, send in the original box or in a bubble envelop (no paper envelop). All the shipping costs are the responsibility of the buyer.

Orders with FREE SHIPPING - if you return any items that are NOT in sale, personalized or custom sized, then your order will be exchanged or refund minus a handling/packaging/shipping fee of 4$ CAD for Canada, 8$ CAD for US and +/- 10$ CAD for other country.

We pack our jewelry with great care. However, if an item is damaged during transit, please notify us upon receipt and send us a picture of the item and packaging. We may subsequently make an exchange.