Accepted payment methods
Returns & exchanges
There is a 24 hour cancellation window. Cancellations will not be issued once construction has begun on your custom created hoop.
If you need your hoop ahead of schedule, you will have to upgrade to the expedited shipping option. For a $15 fee, your hoop will jump the line and be custom created and shipped out next business day
I practice REDUCE, REUSE, RECYCLE... In that order. That means I reuse packing materials from tape shipments. I also use biodegradable bubblewrap. I encourage you to reuse and/recycle your hoop's packing material.
Once your hoop has shipped, I will send you an e-mail notification with the tracking info. Please note that the tracking info may not always updates frequently, however it will always be updated when your hoop has been delivered.
INTERNATIONAL CUSTOMERS: All eligible hoops must be made collapsible for shipping purposes. USPS does not provide "Scheduled Delivery By" dates for orders shipped outside the US, but typically take 6-14 business days to arrive once shipped. International Customers are responsible for all additional fees (Customs, Duty, VAT, etc.) I cannot mark "gift" on international Customs forms, or falsify the value, to help you avoid higher fees, as doing so constitutes mail fraud. If you do not pick up your hoop from your post office, it will be issued "return to sender" and you must cover the cost to reship.
Some post offices require hoops to be picked up at the local post office, rather than delivered to your door. This happens frequently with international orders. Your local USPS should notify you that your package is awaiting pick up. If the item is not picked up within 2-3 weeks, it will be issued return to sender, and you must pay for a second shipping. I cannot issue refunds due to an error on customers end.
Local customers: There is a coupon code available that will void shipping charges. After your hoop is complete, we will arrange a local pick up. If you are utilizing the local pick up option, please note that meetings for pickups are contingent on a time/day that is convenient for BOTH parties. Location of pickup is 100% at my discretion and always in a public place.
Additional policies and FAQs
3/4" 160psi: Heaviest, about 1.5lbs depending on tape and diameter.
3/4" 100psi: Midweight, about 1lb depending on tape and diameter
1/2" 125psi: Lightweight & thinnest. Around 9oz, depending on tape and diameter. Thickness equal to 3/4" hdpe and 3/4" polypro, due to the natural of the way the manufacturers measure tubing widths.