StellarSunshineHoops

Handcrafted custom made hoops

New Paltz, New York

StellarSunshineHoops is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

StellarSunshineHoops is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on August 4, 2018

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Hi! Thank you for checking out my shop. I am truly honored to help you along your hoop journey. Hooping has had a positive permanent impact on my life, and I consider it a privilege to have the opportunity to make hoops for so many wonderful people. I always put 100% effort into every hoop I create.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Payment

Payments can be made via direct checkout and paypal. Etsy does not share your payment information with my shop, just your shipping address.

There is a 24 hour cancellation window. Cancellations will not be issued once construction has begun on your custom created hoop.

Shipping

My current processing time is approximately *7 business days* from order. Ship dates on orders are estimated, and depend on factors such as order queue and holidays. I ship via the USPS priority mail system. Collapsible hoops and mini hoops typically arrive anywhere in the continental US in 2-3 business days once shipped. Standard (non collapsible) hoops can take longer to be delivered due to their increased size. I ship from NY, so the further you are from NY, the longer shipping will take. Processing can take longer if all information is not received at time of order. You can expect delivery within 14 days after your order is placed, unless rush processing upgrade is selected.

If you need your hoop ahead of schedule, you will have to upgrade to the expedited shipping option. For a $15 fee, your hoop will jump the line and be custom created and shipped out next business day

I practice REDUCE, REUSE, RECYCLE... In that order. That means I reuse packing materials from tape shipments. I also use biodegradable bubblewrap. I encourage you to reuse and/recycle your hoop's packing material.

Once your hoop has shipped, I will send you an e-mail notification with the tracking info. Please note that the tracking info may not always updates frequently, however it will always be updated when your hoop has been delivered.

INTERNATIONAL CUSTOMERS: All eligible hoops must be made collapsible for shipping purposes. USPS does not provide "Scheduled Delivery By" dates for orders shipped outside the US, but typically take 6-14 business days to arrive once shipped. International Customers are responsible for all additional fees (Customs, Duty, VAT, etc.) I cannot mark "gift" on international Customs forms, or falsify the value, to help you avoid higher fees, as doing so constitutes mail fraud. If you do not pick up your hoop from your post office, it will be issued "return to sender" and you must cover the cost to reship.

Some post offices require hoops to be picked up at the local post office, rather than delivered to your door. This happens frequently with international orders. Your local USPS should notify you that your package is awaiting pick up. If the item is not picked up within 2-3 weeks, it will be issued return to sender, and you must pay for a second shipping. I cannot issue refunds due to an error on customers end.

Local customers: There is a coupon code available that will void shipping charges. After your hoop is complete, we will arrange a local pick up. If you are utilizing the local pick up option, please note that meetings for pickups are contingent on a time/day that is convenient for BOTH parties. Location of pickup is 100% at my discretion and always in a public place.

Additional policies and FAQs

You will receive a coupon code for 10% off when you place your order. This can be used on all future orders! Wholesale discounts available for orders of 4 or more hoops. Please also note that I work exclusively with PE (polyethylene tubing), which I stock in the three most common "sizes":
3/4" 160psi: Heaviest, about 1.5lbs depending on tape and diameter.
3/4" 100psi: Midweight, about 1lb depending on tape and diameter
1/2" 125psi: Lightweight & thinnest. Around 9oz, depending on tape and diameter. Thickness equal to 3/4" hdpe and 3/4" polypro, due to the natural of the way the manufacturers measure tubing widths.