stenotab

:: returns ::

-- all items on sale are final sale

-- returns and exchanges needed? contact me within 14 days of receiving delivery. item must be mailed within 30 days of received delivery.

-- there is a 10% restocking fee for any return/exchange

-- the item must be in it's original condition

-- shipping costs are the buyer's responsibility and non refundable



:: lost or damaged ::

-- i pay close attention to send your package to it's forever home and provide a tracking number

-- all items are packaged to protect against water and dirt, so all items should arrive in good condition

-- unfortunately, i am not responsible for lost or damaged items once they have been shipped

:: payment ::

-- major credit card through etsy
-- etsy gift cards
-- paypay

:: turnaround time ::

-- ready-to-ship items ship 1-3 business days after payment is received.

-- for made-to-order items, please allow 10-14 days to receive your purchase all items are handmade by me. the time will allow me to work through my orders; and order and receive yarn, if needed. you may get your item sooner.


:: shipping ::

-- items ship via USPS priority mail.

-- items ship internationally via USPS priority mail international

-- all customs and duties fees are the buyer's responsibility. please check with your local customs office for fees and rates

:: care instructions ::

-- hand wash

-- soak in cool water with mild wash

-- press water out by hand, do not twist or wring out

-- lay flat to dry



:: creative space ::

-- all items are made by me in a smoke-free environment

-- i have a dachshund named Ponyboy, but my office is pet free



:: feedback ::

-- i would love to hear from you. please leave feedback so i know how i'm doing

-- if you're not satisfied, please message me and give me an opportunity to resolve any issues. you can also email me at stenotabshop [!at] gmail.com