stephaniecoleDESIGN

British made home textiles & illustration

Manchester, United Kingdom | 1562 Sales

stephaniecoleDESIGN

British made home textiles & illustration

Manchester, United Kingdom 1562 Sales On Etsy since 2011

5 out of 5 stars
(375)

stephaniecoleDESIGN is taking a short break

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Note from shop owner Stephanie is taking a break to honeymoon - The shop will open again in 2019, have a wonderful festive period!
www.stephaniecole.co.uk

Note from shop owner

Last updated on Nov 26, 2018

Stephanie is taking a break to honeymoon - The shop will open again in 2019, have a wonderful festive period!
www.stephaniecole.co.uk

Stephanie Cole

Contact shop owner

Stephanie Cole

Reviews

Average item review
5 out of 5 stars
(375)
See reviews that mention:
quality 49 shipping 74 customer service 22
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About

The story of us...

British designer-maker Stephanie Cole's work predominantly explores nature and the shapes, patterns and colours which excite her most. Inspirations come from a fruitful mixture of farmer's markets, British hedgerows and thought-provoking proverbs and words of wisdom.

Stephanie spent two years living in Finland, soaking up inspiration from Helsinki, the World Design Capital 2012. She moved back to the UK in winter, 2014 and now is living happily in Cheshire which she works on her range of illustrated stationery and lifestyle products as well as to commission. One day she'll be painting the smallest detail or stitching away at a commission, while another she'll be up a ladder working on a huge mural piece. Either way, she's happy to do this for a living and so pleased you've found her!

Shop members

  • Stephanie

    Owner, Maker, Designer, Curator

    Hello, nice to see you!

Shop policies

Last updated on May 22, 2018
Welcome! We hope you enjoy your time here at stephaniecoleDESIGN on etsy; if you'd like any assistance or questions answering please feel free to convo me or email me at stephaniecole [!at] live.co.uk, where I'll do my best to help.

Follow the blog! http://bystephaniecole.blogspot.com
Follow us on facebook! Stephanie Cole Design

Thanks for looking!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
We hope your will be entirely thrilled with your purchase from stephaniecoleDESIGN, however, if this is not the case let us know within 14 days of recieving your order and we will do our best to address any concerns.
Please do not send your item back without contacting us first as this may not get processed.
To arrange a refund (minus the shipping costs) your item must be returned unused and unsoiled (free of any odours) and in the same condition it was sent to you- including labels and any packaging. We cannot make refunds or exchanges for goods that have been damaged or soiled, or on jewelry. Please include a copy of the original invoice too. We will not be able to refund or exchange returned items where there is evidence that these instructions have not been followed.

The cost of returning an item is your responsibility and remains yours until your item has reached us in a satisfactory condition. It is recommended that you send anything back to us using a secure postage method such as The Royal Mail's Recorded Delivery Service. This way you will be able to see when your item has been received.

Exchanges and refunds are processed within 5 working days of receipt of the returned item.

Thankyou
Payment
I accept payments through Etsy and Paypal.
I appreciate prompt payments, after which your goods will be dispatched within 1-3 business days.
Shipping
All items are shipped by me from the UK.
All UK orders are sent via The Royal Mail.

After payment is received your order should be posted within 1-3 business days. Please let us know if you have an important deadline.

Any orders made outside of the UK should allow up to 4 weeks for delivery, as customs on shipping is out of our control. Please let us know you've received your order and kindly leave your feedback once the item is in your hands.
Additional policies and FAQs
We are always on the look out for beautiful wholesale stockists, please get in touch if you're interested in selling Stephanie Cole DESIGN goods!
Privacy
At Stephanie Cole Design we are committed to respecting and maintaining your privacy & data. This policy lets you know how we collect, protect and use information we may gather about you.

Information we collect

-If you contact me through email I may keep these for record of our correspondence.
-In order to make a purchase you will need to disclose your name, address, payment method & email address (which you have authorized our trusted e-commerce platform to disclose to us upon purchasing) We cannot see or store your payment details which are all handled by Etsy.
-If you sign up or opted in for our newsletter on my website I will keep your email address for getting in touch about future news & information. We use MailChimp for our mailing list who are fully GDPR compliant.

We will always endeavour to maintain your privacy & will never sell or misuse your personal data.

Why it is collected

When you purchase from us we need your details to process your order & any subsequent customer support required. We are also legally required to keep records for HMRC purposes for seven years.
I share information with my selling platforms as necessary to provide you my services and comply with my obligations under Seller Policies and Terms of Use, and for those reasons only. We do not share any of your data with third parties, unless we are required to by law, or for the purposes of fulfilling your delivery with our carefully selected third party delivery partners (we only ever use compliant companies such as Royal Mail or DPD).
If you have opted in to our newsletter, only then will we occasionally market to you. You will only receive emails from ourselves & are free to unsubscribe at any time.

Security

We take all reasonable precautions and measures to keep data secure and protected against being lost, misused or disclosed and ensure the companies we work alongside share these same high standards & commitments. In the event of a breach in security, parties involved will be notified as soon as possible.

Our privacy policy is subject to change with immediate effect, please familiarize yourself with our terms regularly.

You have the right to obtain or be removed from our records, change your details on file or raise a complaint. Please contact us at stephaniecole @ live.co.uk or Etsy with your preferences.