stephaniegibson

I am dedicated to quality workmanship and excellent customer service. I make every effort to photograph and describe my items accurately and in detail. If your purchase is not as you expected it to be, please contact me as soon as possible.

I am a reasonable person and I want my customers to be happy. Refunds and exchanges will be handled on a case by case basis.

I accept the following forms of payment:

{PAYPAL}
This is the easiest and fastest method of payment. During the checkout process, you will see a link to the PayPal site where you can submit payment. Please take the extra two minutes to pay right away. If you don't, you will likely receive annoying e-mails from me, reminding you to pay.

Please be sure your PayPal address and your Etsy address match. If they are different, I will not ship until I have received an address confirmation message from you.


{CREDIT CARDS PROCESSED BY PAYPAL}
Even if you do not have a PayPal account, PayPal can process your credit card information as payment. Choose PayPal as your payment method and follow the prompts for non-account holders. Please take the extra two minutes to pay right away. If you don't, you will likely receive annoying e-mails from me, reminding you to pay.

Please be sure your PayPal address and your Etsy address match. If they are different, I will not ship until I have received an address confirmation message from you.

{CREDIT CARDS PROCESSED THROUGH PROPAY}
Some people don't like PayPal. No problem.

Select "other" as your payment method. During the checkout process, there is a field for "Notes to Seller." Put a little note in there asking for a ProPay invoice. I will send an invoice to your e-mail address. The invoice will take you to ProPay, a secure credit card processing site. I never need to know your credit card number. After ProPay notifies me that your payment has been received, I will contact you with a ship date.

{E-CHECKS THROUGH PAYPAL}
If you pay with an E-Check, I will not ship until the E-check has cleared my PayPal account. For domestic purchases, this can take 4 or 5 business days. International transactions take weeks. Please keep this delay in mind when selecting this payment option. When the E-check clears, I will notify you and provide you with a ship date.

{MONEY ORDER}
If you must pay by Money Order, please purchase it through the US Postal Service. I will not ship your item until I have received and cashed the Money Order. I will notify you when I have received it, and let you know when I expect to cash it. If you choose this option as your payment method, please add a message to "Notes to Seller" letting me know when you expect to mail the Money Order.

{SALES TAX}
There is 6% sales tax due on all items mailed to Pennsylvania. Right now, I am paying that sales tax out of my own pocket. In the future, Pennsylvania residents may find the sales tax magically appearing on their PayPal invoices.

{DELAYED PAYMENT}
I try to be understanding. Good communication goes a long way.

If your payment is delayed, I will badger you with e-mails until I hear from you regarding payment. If you have a reasonable reason for a delay in payment, I can be patient. I am happy to work with you to find a way around any PayPal glitches. However, if you do not respond to my e-mails within three days, I will cancel the sale.

Once I have received confirmed payment for your purchase, I will e-mail you with a ship date. If you do not hear from me again, that means I shipped on the date promised. If for some reason I am not able to ship on the date promised, I will send you an e-mail alerting you to the new ship date.

I make every effort to ship within two or three business days of your confirmed payment.

{DOMESTIC PURCHASES - UNITED STATES}
I ship via USPS First Class. I will combine items for shipping. If you would like expedited shipping, please contact me via convo prior to the purchase for a price quote.

Packages $40.00 and under: shipping price includes Delivery Confirmation
Packages over $40: shipping price includes insurance

If you would like to purchase insurance for a package valued under $40, please contact me for a price quote.

{INTERNATIONAL PURCHASES}
I ship via USPS First Class International. I will combine items for shipping.
If you would like to purchase expedited shipping or insurance for your package, please contact me for a price quote.

All customs charges, fees and import duties are the responsibility of the buyer.

The customs form that I am required to complete for international shipments is a federal document. As a registered business, it would be unprofessional of me to misrepresent items I am shipping. It is my policy to be honest on the customs form.

I enjoy working on custom orders. Feel free to scroll through my sold items for ideas.

I offer wholesale prices for brick and mortar shops. Please contact me for terms and pricing.

I am not open to trading at this time.

I am dedicated to a quality product. If something I made breaks through normal wear and tear, I will restring or rewire it for you at no extra charge.

Thanks for reading the fine print!