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stephlovesben's Shop Announcement

Thanks so much for stopping by steph loves ben! Except for items marked READY TO SHIP, each of my items is made to order just for you, so please allow up to 7-10 days for me to get your order ready and in the mail and then 3-5 days for shipping (and up to 3 weeks for international orders). If you will need your order quicker, please just let me know and I will do my best to work with your timeline.

My favorite thing to do is work with clients to customize my items to make something perfect for their special day or even just to make their home a little more beautiful! I offer a limited amount of custom orders at a time, so please don't hesitate to ask if you would like to tweak or customize any of my products!

stephlovesben's Shop Policies

Payment

I am happy to accept payment through Etsy direct checkout and PayPal.

I will gladly cancel and refund any order that I have not shipped unless it is a custom order that I have already completed. If you do decide to cancel your order, please let me know as soon as possible so that there is the best chance I have not already made it.

Shipping

Since each of my items is made to order, it may take up to 10 days for me to make your item/s and get them in the mail. Please see my shop announcement for the most current turnaround time.

I usually ship via First class mail which usually takes 3-5 days to arrive. If you would rather upgrade to Priority shipping, it will cost $2 extra and will arrive in 2-3 days.

Refunds and Exchanges

I want you to be 100% satisfied with any item you purchase from me. If you are not, please let me know and we will work together to decide on a way to make it right.

Additional Policies and FAQs

If you are interested in wholesale pricing, please send me a message with your email address and I will send you my wholesale policies and information. You can also contact me at stephlovesben [!at] gmail.com.

Last Updated April 10, 2014