handmade decorations + pretty things
stephlovesben's Shop Policies
I am happy to accept payment through Etsy direct checkout and PayPal.
I will gladly cancel and refund any order that I have not shipped unless it is a custom order that I have already completed. If you do decide to cancel your order, please let me know as soon as possible so that there is the best chance I have not already made it.
Since each of my items is made to order, it may take up to 10 days for me to make your item/s and get them in the mail. Please see my shop announcement for the most current turnaround time.
I usually ship via First class mail which usually takes 3-5 days to arrive. If you would rather upgrade to Priority shipping, it will cost $2 extra and will arrive in 2-3 days.
Refunds and Exchanges
I want you to be 100% satisfied with any item you purchase from me. If you are not, please let me know and we will work together to decide on a way to make it right.
Additional Policies and FAQs
If you are interested in wholesale pricing, please send me a message with your email address and I will send you my wholesale policies and information. You can also contact me at stephlovesben [!at] gmail.com.
Last Updated April 10, 2014