Anonymous on Dec 24, 2012
It is 10:00 PM EST on Christmas Eve. To say I am beyond disappointed and pissed would be an understatement!!! On 12/1, I emailed you and I asked if I ordered a baby doll cradle for my daughter for Christmas could it be done and delivered in time for Christmas. You responded on 12/2, “If you were to order in the next couple of days I could get it to you before Christmas.” I ordered that day, 12/2, and you actually emailed me and sent a picture of the cradle in progress on just that day stating, “I got started on your baby's doll cradle today and thought you might enjoy a pic.” After not hearing anything from you, I emailed you to inquire the status on the order on 12/14. Unlike your other prompt correspondence, you didn’t reply until 12/16 when you stated, “I've been real busy of late…” and you emailed the following day, 12/17, and stated, “I shipped it USPS and they said it would arrive on Christmas Eve. However I'm a little nervous about that, not having much faith in anything the Government does being efficient.” I paid $30 to ship, unassembled as you described, and it did NOT arrive on time! This was my daughter’s big gift from Santa and you did not honor your word nor the Etsy standards in my opinion. In my 17+ transactions on Etsy over the last 2-3 years I have had nothing but PERFECT transactions until NOW and this is a HUGE let down at the most important of times!!! TOTALLY UNACCEPTABLE!!!
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I will accept 50% up front and the balance before shipping.
Add 6% sales tax
I get confirmation of all deliveries.