Cross-Stitch, Reusable Bags & Fleece Beanies
stitchduchess' Shop Policies
Greetings and Salutations-
Here at Stitch Duchess you will find cross-stitch patterns, kits and wall art, along with contemporary teaware and other handmade treasures for you and your family. My designs are inspired by my love of tea, favorite movies and television shows, books, music and historical events the culture I’m surrounded by. Take a moment to peruse my shop and see what catches your eye.
I accept PAYPAL for payment of all item sold in my shop. PayPal is a third parry credit card processor that keeps all of your transaction information secure. You do not need to have your own PAYPAL account to use their service.
Stitch Duchess Cross-stitch Patterns are digital files and have no shipping charge. The pattern will be emailed to you once payment has cleared. I send the pattern to the email address on file with Etsy. If you would like the pattern sent to another email please leave the address in the comments file when you make your order.
Cross-Stitch kits and finished pieces ship first class via the United States Postal Service and most items are mailed within 72 hours of purchase. My shipping costs are designed to include the actual coast to ship the item plus a small amount to cover the cost of shipping supplies and materials.
Cross stitch kits and finished pieces of my items can be shipped internationally. Please note I do not pay any duties, customs fees or any other associated fees. These are the responsibility of the buyer if their country charges these fees.
Refunds and Exchanges
Patterns – due to the nature of digital files, I do not offer refunds or exchanges.
Kits and Finished Pieces - I take great pride in my work and hope that you love your purchase. My kits are designed to provide what you need to create your own cross stitch art work ready for framing or hanging. However, if you are unhappy with the item for any reason please notify me by email within 14 days of your purchase. Unused kits and finished pieces may be returned and I will refund the purchase price. Please note the buyer is responsible for paying the return shipping fees.
Additional Policies and FAQs
I do accept custom orders and have a large stash of materials and thread on hand which makes my turn around time fairly fast. If you are interested in a custom piece not listed in the shop please let me know and be sure to include how soon you would like to receive the item and specific colors and materials you are interested in.
Last Updated September 27, 2011