storybooksilhouettes' Shop Policies
Welcome to Storybook Silhouettes! I currently offer a few select original designs and I specialize in custom designed silhouette pictures of characters, animals, or any other object you can think of! PLEASE READ ALL SHOP POLICIES BEFORE MAKING YOUR PURCHASE :)
With any order that requires customization/personalization, I ask that you please double-check the personalization information before you send it to me. I will personalize your item based on exactly what you send me. I will do my very best to make sure your item is to your exact specifications and needs.
Please note I do not offer personal silhouettes (e.g., silhouettes of people based on a photograph).
At this time I will only accept payment through PayPal.
Shipment of my items will be via USPS priority mail (2-3 day delivery) unless otherwise noted or agreed upon. Each listing will reflect the highest priority mail shipping price for the box size that is required to accomodate shipping throughout the U.S. ***PLEASE NOTE: I ALWAYS calculate the priority mail regional rate for each individual buyer after your purchase is made. If your package will cost less to ship than what I charged (based on where you live), I will promptly refund you the difference in price :)
I am very happy to ship to Canada or internationally upon request. Please convo me to discuss the details :)
Refunds and Exchanges
Since many of my items are custom made, I will only make refunds/exchanges when there has been an error on my part (e.g., shipment of wrong item, errors in customization/personalization, etc.).
I will do my very best to correct any errors that are made.
Additional Policies and FAQs
I am very happy to take custom orders at any time. Feel free to convo me with any custom requests and I will work with you to create a unique and beautiful item!
Please note that all of my items are made from premium quality acid-free cardstock and/or parchment paper.
Last Updated December 27, 2012