MONEY BACK OR EXCHANGE GUARANTEE. If there is a shopping error such as buying the wrong physical item, I will issue a refund. If you are not happy with your order, send it back at your own expense within ONE WEEK of receiving it in the mail. EU customers only is TWO WEEKS.

Shipping it back with insurance is optional. I will not issue refund until I receive the item back in its original condition. I welcome exchanges for the same value of the original item (bought something for money).

HOW YOU WILL RECEIVE REFUND. Buyer will receive an email whether you paid with Paypal or Direct checkout. IF YOU PAID WITH PAYPAL, the refund will post immediately to your account. IF YOU PAID WITH DIRECT CHECKOUT, Etsy will acknowledge the refund. But it will not reach your bank until 3-5 business days later.

ALL SALES ARE FINAL for downloadable or emailed patterns. EXCEPT if customer buys a duplicate pattern/s. I will refund or exchange for it/them.

Buyer will receive refund for the item only after return shipment.

"****I accept both PayPal and Etsy Payment.****
You can pay with a credit card through either PayPal or Direct Checkout.
THANK YOU for prompt payment immediately for your purchase or order!"

You may now checkout from more than one shop at the same time.

Payment methods for Direct checkout include buyer protection. Visa, Mastercard, American Express, Etsy Gift Card, Apple Pay, Google Wallet, Paypal, Sofort, iDeal. Payment protection for Paypal

"I accept all major credit cards through my Paypal account. You do NOT have to have a Paypal account to purchase."

READ these helpful instructions how to buy on Etsy - http://www.etsy.com/help/article/339?ref=help_search_result

strawc will appear on your credit card statement if paid through Paypal.

TEXAS subjects its residents to 8.25% sales tax.

Please read the processing time for each shop listing.

How To Cancel an Order: Read helpful article - http://www.etsy.com/help/article/1945 Please contact me.

Attention buyers living in the European Union. Buyers must pay VAT for digital downloads. But NOT if I manually email it/them.

I use USPS to ship every package. Every package including single or multiple items are insured. This includes within and outside the United States.

Shipping cost depends on the weight on select items. Shipping upgrades are available too.

USA CUSTOMERS – Single items ship first class mail 3-5 days. More than one item ships priority mail 2-3 days. I insure every package. You will receive an email confirmation that your order shipped with a tracking number.

Free shipping is for instant download patterns. You will receive an email and notification that your pattern is ready to download. Customers located within the state of Texas will include an added sales tax of 8.25%.

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International customers outside the United States are responsible for all fees connected with shipping. This includes physical and downloadable digital items such as PDF patterns. EU(European Union) customers only must pay VAT(Value Added Tax) at checkout.

PACKAGES WILL SHIP AS MERCHANDISE.

Packages with single or many items ship first class mail international 2-4 weeks. This depends on its residents import taxes, customs duties, and fees charged and collected by the destination country for orders. I insure every international package regardless of value. You will receive an email confirmation that your order has shipped with a customs number.

The recipient must bear extra charges for customs clearance. I have no control over these charges and cannot predict them. They vary from country to country. You should contact your local customs office for further information.

When rules need customs clearance, they can cause delays beyond my original delivery estimates. All international orders have full value declared on customs forms - no exceptions. Packages can take up to 4-8 weeks...I will issue no refunds if its takes more time.
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LOST PACKAGES/INTERNATIONAL BUYERS. First contact your local post office otherwise contact your local customs office.

FILE AN INSURANCE CLAIM - Recipient must wait 45 days after filing a claim from seller and buyer. Recipient needs to fill out an online form if the package values under $100. Otherwise recipient needs to fill out a physical form if it values over $100. I will then replace/refund once claim is complete.

If you have any questions about something you don't understand, please ask me.

I welcome placing custom orders. Convo me your request. FOR HELP WITH CUSTOM ORDERS, please follow these helpful instructions - http://www.etsy.com/help/article/2133?ref=help_search_result

I rarely do trades on Etsy because I sell my handmade items for the income it brings. Don't take it personally if I decline your offer.

If pictures appear darker, please adjust your computer's brightness and contrast.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com
or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your NAME, EMAIL ADDRESS, POSTAL ADDRESS, PAYMENT INFORMATION, and the DETAILS OF THE PRODUCT THAT YOU'RE ORDERING. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Lenore Elise Berry-Zaragosa, am the data controller of your personal information. If you have any questions or concerns, you may contact me in a convo on Etsy, or at fred_len1 [!at] yahoo.com, or write to me at 6162 Misty Meadow Rd Apt 1107, Corpus Christi, Texas, United States.