Announcement   Welcome to our online Etsy store! Find and Like us on Facebook at www.facebook.com/strawberryserenade to keep up with our updates, including: appearances, giveaways, promotions, and discount codes!

Announcement

Welcome to our online Etsy store! Find and Like us on Facebook at www.facebook.com/strawberryserenade to keep up with our updates, including: appearances, giveaways, promotions, and discount codes!

strawberryserenade

Contact shop owner

strawberryserenade

Shop policies

Last updated on December 30, 2017
Welcome to Strawberry Serenade. Strawberry Serenade has been bringing handcrafted lolita inspired fashion & fun to the San Francisco Bay Area (CA) since 2008.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Exchanges are ONLY accepted 14 days after shipping date AND if there was an error on our part. Be sure to read each listing very carefully and to check measurements, quantity, color, or other specifics.
Payment
We currently only accept payments through Paypal. Currently Sales Tax for California residents will be paid for by Strawberry Serenade.
Shipping
Strawberry Serenade currently only ships in the United States. For International Orders please email us separately at mailstrawberryserenade[at]gmail.com

Strawberry Serenade ships via USPS First Class postage. Shipping times depends upon your location, please contact me for specifics. Orders are usually processed within 24 hours and shipped within 48 hours. Shipping transit time averages 5-8 business days in the continental U.S.

Packaging will be minimal to keep customer's shipping costs down. If you are interested in gift-wrapping either note us or email us.
Additional policies and FAQs
For custom orders, other questions, or customer service feel free to email us at mailstrawberryserenade[at]gmail.com.